Luisen Moro Email & Phone Number

Ciudad De México, Cdmx, Mx

Leading the interconnection approval process for cutting-edge solar energy installations, ensuring seamless grid integration and optimal system performance.Key Responsibilities:Oversee quality assurance for solar project interconnectionsManage approval workflows for industrial and residential solar installationsAnalyze system performance data to make critical approval decisionsEnsure compliance with SLAs and regulatory requirementsCoordinate cross-functional teams including PMs, QA, and utility partnersDrive continuous improvement in interconnection processesOKRs:OKR1: 70% of IX before 120 daysOKR2: 383 kWs interconnectedOKR3: $0.031 / $0.037 USD/W

Key Result (Lagging Indicator)Q2 quarterly NPS > 40 (from 27 in Q1 2024)Leading indicator:<150 missed calls Q2 vs. X missed100% BT responses within 30 minutesRespond to ticket notifications from customers within 4hrs / (Eri to create a dashboard and view).100% of customer issues that require an open ticket for Technical support are open within 5hrs of SLAKey Result (Lagging Indicator)Customer requests/issues created during Q2 solved within each priority SLA (counting the SLA from the day tickets/requests are opened): 100% - (From 80% in Q1 2024)Leading indicator:Priority 1-12 tickets are solved within SLA<=15 days almost out of SLAFirst response to customer on new tickets within 12hrs (work)

Mexico City, Mexico

Customer Happiness Goal: Achieve a 100% satisfaction score in responding to customer support tickets.Improving Customer Experience:Ensure that the number of customer cancellations during the support stage (Thumb Downs) without charging an exit fee is less than 1 (compared to 1 in Q4 2023). Also, ensure that any issues leading to customer cancellations are not related to pending payments or billing-related legal problems.Efficient Customer Support:Strive to resolve 100% of customer support tickets within the agreed-upon timeframe. The success will be measured by how quickly we can solve various issues, considering the entire process from the initial request to resolution.Developed the following skills:Time management.Figure out how to finish all your to-do list most efficiently. Sense of urgency and fast thinking skills. Solve problems in short periods.Organization.Can handle multiple projects at once.Concise communication. Be friendly and professional with clients of all backgrounds.

Mexico City, Mexico

At least 10 promoters per month per analyst.100% tickets within Service Level Agreement (SLA)70% Consumption System Increase (CSI) acceptance rateSystem increase acceptance rate = Number of systems increase proposals created / Number of system increase proposals signed per customer.

Ciudad De México, México

•Top performer 8Qs in a row. (April 2021 - Present)•Highest Satisfaction Rate in 2021 and 2022 •Responsible for Customer Enjoyment of Residential and Commercial projects in Mexico.•Fully responsible for GDMT projects in Mexico.

Ciudad De México, México

As a seasoned professional with SQL skills and extensive database analysis experience, I am well-equipped to take on the role of project manager. My primary goal is to create efficient proposals for installations, leveraging my organizational skills and adaptability to navigate rapid structural changes within our startup environment.OKR1: 100% Satisfaction Score: Achieve a 100% satisfaction score, emphasizing the importance of client contentment as a primary success metric.OKR2: Tickets per Agent: Increase the number of tickets per agent by 30%, progressing from 52 in Q3 2021 to 68 by the end of Q4 2021, demonstrating enhanced efficiency in issue resolution.OKR3: Timely Ticket Resolution: Ensure 100% of Parent tickets are solved within 30 days Service Level Agreements for Q1 2020, showcasing commitment to meeting service level expectations.

San Francisco, California, Estados Unidos

•Bronze Level•succesfull mentorship 2021 & 2022.

Ciudad De México Y Alrededores, México

• Lower Lead cost by 50% and raise Lead quality by 25% on Google Ads.• Create new methods to reduce product delivery timing from five days to only two.• Increase story and post engagement by 20% on Instagram.• Increase the number of followers on Instagram from 8,000 to 34,000.

Condesa, Cdmx.

• Improve delivery times by 30% more effectively while maintaining the level of efficiency and performance.• Win six project tenders for:— BMC-Kondify Project (for Mondelēz International®)— Apolo Project (for Hérdez®)— The Shape of Water Project (for Rotoplas Global®)— Delightful Moments (for Upfield®)— DeLorean Project (for Diageo®)— Spyglass Project (for Diageo®)— Assist in more than 12 projects in less than six months

Monterrey 132, Interior 202, Roma Norte, 06700 Mexico City, Cdmx

Achievements:• Create 15+ pieces of social media content weekly.• Write 450+ copy sentences for different brands every month.• Generate 15 performance reports of paid media monthly.• Style correction of 450+ social media posts.• Close 4 client proposals every month.

Pachuca De Soto Y Alrededores, México

As an assistant of Dr. Ruth Alcántara.•Collaborated with the Augustinian University of Colombia to redesign the educational •program of the bachelor in Marketing of the UAEH.•Responsible for the CACECA certification.•Organize the homologation courses for two semestral groups.

Pachuca De Soto Y Alrededores, México

•Plan the KPIs for radio, social media, and podcast for 6 Qs in a row.•Career mentorship and development for eleven members.•Present results of performance to the marketing dean monthly.•Cover 6+ events per semester•Create a Finance monthly for the alumni committee.

Pachuca De Soto Y Alrededores, México

•Creation of 10 podcast episodes.•Staffing 11 members for content editions, visuals, social advocacy, and production.•Create one to two online-radio events weekly.•Coverage of 43 emissions.

Plaza La Fuente 3Er Piso #320 Calle Guerrero 715 Col. Centro. C.P. 42000 Pachuca

En Sanchez 2.0 desarrollo e implemento las estrategias de marketing a corto y largo plazo de un catálogo de 30 empresas.El amplio alcance de esta tarea me permite interactuar fuertemente con los distintos departamentos de la empresa, incluyendo a los de investigación, comunicación y diseño gráfico.