Luis Andrade Email & Phone Number

A commercial , people focused and customer centric ex. retail store manager. Experienced leader of teams up to c.80 colleagues and £20M+ sales turnover. Possessing multi-disciplinary experience in retail leadership, P and L accountability, mentoring and developing teams, sales and operations business development, training and coaching, solution selling, consumer technology customer journeys, HR process, and operational compliance delivery. My expertise and leadership experience has driven me to support my teams collaboratively. I have a passion to surpass targets through engaging with people. Whoever they are, wherever they are from, whatever we are trying to achieve together, my goal is to ensure that knowledge is shared, and not just owned. Career Achievements:• Sales expert and regional lead (22 stores) in B2B Sales. Analyzed store trends and sales proposition opportunities. Organised and chaired weekly regional conference calls. Increased Share of Business KPI from 6% to 11% in 6-month period. Achieved £150,000 incremental sales in period.• Implemented regular appraisal and personal development plans with teams. Saved £7000 in recruitment and onboarding costs through coaching that led to 7 store colleagues moving to roles in central office functions.• Increased Brixton store Customer Satisfaction scores from 44% to 78% in 12-month period through analysing and communicating service touch points in weekly (individual) and monthly (team) coaching briefings.• Reduced stock loss by 15% in 5 opportunity Cluster Stores through creating warehouse procedures/operation best practice document and facilitating coaching visits as Cluster store Manager. • Coordinated and facilitated presentations for colleague Inductions using PowerPoint for new starters for 22 stores over 2 years. Improved 3-month colleague retention by 15% across stores where colleagues landed after Induction program.• Chosen to act as mentor to 5 colleagues in Aspire Program for individuals moving from sales to management grade positions. All colleagues successfully secured leadership roles. Communicated my story of stepping into management, coached and gave advice on individual projects for delegates and presented at workshops.• Synthesized store relay advancement from current form. Analysed customer shopping trends and relocated fast selling lines to high footfall areas, making categories easier to shop. Increased store turnover 30% from £2.5M to £3.2M in one year.• Negotiated task delivery for two store refits as store liaison support with construction teams.

Listed skills include Leadership, Collaborative Problem Solving, Multi Channel Retail, Personal Development, and 21 others.