Luis Fernando Neves Email & Phone Number

Madrid, Comunidad De Madrid, España

Dynamic and results-driven Team Manager with 8 years of experience in leading high-performing teams, optimizing operational processes, and driving exceptional business results and achieve goals.Leadership & Team Development:Lead and mentor a diverse team of 70 professionals and cover another teams. Conduct regular performance reviews, set goals, and provide actionable feedback to team members.Operational Management:Oversee day-to-day operations, ensuring efficient workflow and adherence to company policies and procedures.Implement process improvements that increase productivity and reduce operational costs by reducing mistakes and downtime in 80%. Strategic Planning & Execution:Develop and execute strategic plans to achieve departmental and organizational objectives.Collaborate with senior leadership to align team goals with the company's strategic vision and motivate the team.Project Management:Manage multiple projects simultaneously, ensuring timely and successful delivery within budget constraints.Utilize project management tools and methodologies to streamline project execution.Stakeholder Engagement:Serve as the primary point of contact for internal and external stakeholders, ensuring clear and effective communication.Build and maintain strong relationships with key clients, partners, and commercial.Key Achievements:Performance Improvement:Increased team productivity by 70% through targeted training and development programs.Recognition:Awarded The Best Team Manager in February 2024 for outstanding leadership and team performance.Skills:Leadership and Team DevelopmentStrategic Planning and ExecutionOperational ManagementProject ManagementProcess ImprovementStakeholder EngagementCommunication and Interpersonal SkillsPerformance Metrics and Analysis

Madrid, Comunidad De Madrid, España

In charge of overseeing business operations on the daily shift.Process shifts request and solve the emergency issues Monitoring daily employee performance Manage daily schedules, employee shifts, and time-off requestsProvide guidance and feedback to employees when neededEnsure that the company rules and regulations are followedWork with the management to assure the targets and results Keeps constant communication with the employees to assure that every task will be done with excellence Work in department projects

Comunidad De Madrid, España

Dublin, County Dublin, Ireland

Department: Property Liaison & Customer CareWork done during the English exchange in Ireland. Period of time dedicated to linguistic development and cultural immersion. In conjunction with language studies; leveraging skills in time management, service standards excellence, crisis management, customer service and teamsmanship. Responsible for the management of seven Airbnb apartments, which included client reception, apartment management and reservations, inventory, laundry and quality control.- Demonstrated exceptional organizational skills; managed reservation processes. - Harnessed keen crisis resolution skills; troubleshooting problems and resolving in a timely manner resulting in satisfactory outcomes. - Assisted in the general administration and management of property locations. - Greeted guests and ensured the assignment of keys; consistently strives for the highest levels of customer service. - Assisted guests with requests and stayed abreast of city events and happenings to best inform and assist customers.

São José Do Rio Preto, São Paulo

-Leadership of the integrated marketing team and an external agency.-SEO and paid media management.-Development of digital marketing plans and implementation of campaigns through Facebook Ads, Instagram Ads and YouTube Ads. -Management and control of the budget, ensuring that the ROI of the campaigns is maximized.-Implementation of non-profit institutional campaigns and sales campaigns for scientific events.Weekly reporting of results and proposals for improvement, monitoring and optimization of campaigns based on previously defined objectives.-Content creation for website, land page, blog, YouTube and podcast.- Demonstrated exceptional skills in the management of Internal communication systems in addition to external communication channels. - Leveraged keen community management skills through the optimization of social media; devised strategies, ensured and reviewed engaging content and implemented campaigns to align with marketing strategies. - Conducted in-depth data analysis; mined pertinent data and demonstrated proficiency in the use of Google Analytics, SemRush, HotJar, Google Tag Manager and IQ Rival.

São José Do Rio Preto, São Paulo, Brazil

Responsible for the Communication and Marketing in the biggest Health Complex Company in Sao Paulo Country Side-Creation and management of an annual corporate communication and marketing plan.-Annual Budget Management for communication, marketing and corporate events.-Management of internal and external media, such as: Website, intranet, corporate magazine, blog, and YouTube channel.-Presenter and reporter at YouTube tv channel -Master of Cerimonies -stakeholder training-Working together with Human Resources for the implementation and management of Internal Marketing.-Relationship with the national and international press.Internal and External Crisis Management-Content creation for media and social media-Creating email marketing and newsletters

São José Do Rio Preto, São Paulo, Brasil

- Provided invaluable customer support via the mediums of telephone, chat and email; consistently strived to meet and exceed quality standards and targets, ensuring end user satisfaction and driving team targets. - Supported customers with complains, sales and after-sales service support.- Demonstrated a wealth of knowledge pertaining to technical configurations and scam prevention.- Demonstrated exceptional communication skills; liaised effectively with colleagues and clients in a dynamic environment. - Harnessed a keen analytical eye; identified and reported emerging trends and customer issues.- Improved service quality by recommending suggestions for process and procedural improvements. - Facilitated the optimization of current processes and consistently sought best practices within the technical support field. - Leveraged keen organisational and administrative prowess; ensured customer records and files were kept updated and filed accordingly. - Categorized cases using standardized processes and databases and processed tickets on a prioritized basis; self managing projects to completion and only escalating when necessary. - Ran reports to analyse common complaints and problems and installed and changing software to fix issues. - Provided in-depth Root Cause Analysis to the helpdesk manager for all issues resolved.

São José Do Rio Preto, São Paulo, Brazil

-Investigation, analysis and resolution of customers problems or complaints regarding products or services. -Updating and managing customers data in accordance with the strict information confidentiality policy.-Sales of products and services such as loan, financing, credit cards and investment.-Back Office and Administrative routine.

São José Do Rio Preto, São Paulo, Brazil

-Investigation, analysis and resolution of customers problems or complaints regarding products or services. -Updating and managing customers data in accordance with the strict information confidentiality policy.-Sales of products and services such as loan, financing, credit cards and investment.-Back Office and Administrative routine.

São José Do Rio Preto, São Paulo, Brazil

-Investigation, analysis and resolution of customers problems or complaints regarding products or services. -Updating and managing customers data in accordance with the strict information confidentiality policy.-Sales of products and services such as loan, financing, credit cards and investment.-Back Office and Administrative routine.

Higher National Diploma, Digital Marketing

Full time 1st honour degree

English Exchange, English As A Second Or Foreign Language

Master Of Business Administration (Mba), Marketing And Communications

Modules: Advertising, Agribusiness Marketing, Business Communication & Management Policies, Communication Theories & Strategies.

Bachelor'S Degree, Communications - Journalism