Luis Solis-Vallejo Email & Phone Number

Bridgeport, CT, US

• Performed a narrow range of analytical duties in the development of technical solutions for optimizing business processes.
• Have written and modified routine test plans/scripts, documented requirements, tracked, and monitored test results,provided feedback and reporting on testing progress.
• Analyzed current systems/processes and identified trends, made recommendations for modernization and improvement.
• Assisted with preparing charts, diagrams, correspondence, and technical documents.
• Assisted in identifying and evaluating system solutions and procedures which meet user requirements.
• Worked as a member of project support teams.

• Project Support: Provided valuable assistance in multiple projects related to new acquisitions, contributing to their successful integration.
• IT Infrastructure Management: Imaged, configured, and updated desktops and laptops to meet company standards, ensuring optimal performance.
• Active Directory Management: Proficiently created, added, unlocked, and reset user and machine accounts in Active Directory, ensuring smooth access and security.
• SCCM Administration: Managed computers effectively through the utilization of SCCM, streamlining IT operations and maintenance.
• Device Deployment: Deployed desktops, thin clients, laptops, cellphones and tables to meet client needs.

• Managed User Accounts: Created and modified user accounts, security groups, and distribution lists to safeguard company proprietary information using Active Directory.
• Maintained Email Accounts: Oversaw Microsoft Exchange email accounts and managed public folder access through Microsoft Exchange System Manager.
• Helpdesk Support: Monitored and provided swift and effective responses to IT helpdesk requests received via phone, portal tickets, email, or in person.

• Networking management/ Card Access/ CCTV– Provided smart card maintenance for facilities
• Identified and responded to customer inquiries via email, telephone or website
• Managed customer accounts via the network
• Patrolled property site on foot and on mobile

• Customer Service: Offered exceptional customer service for supporting applications and systems through phone, mail, and virtual ticketing system channels.
• Equipment Maintenance: Proficiently maintained, troubleshooted, and repaired AT&T and Apple security equipment and mobile displays.
• Facility Equipment: Managed the maintenance of CVS' cooling equipment and laser printers.
• Audio-Video Equipment: Demonstrated expertise in displaying and repairing Best Buy's audio and video equipment.

Trumbull, CT

• Conducted site reviews and security audits
• Processed and logged accurate and detailed incident reports
• Assisted front-end staff by answering customer queries and directing them to relevant areas.
• Maintained and updated store surveillance systems as needed.
• Assisted in apprehensions

Bridgeport, CT

• Closed cases for Detectives in the Financial Crimes and Fraud unit
• Used Next Gen and other law enforcement systems to pull cases from police records
• Participated in active shooters scenarios
• Organized and filed paperwork

Brookfield, CT

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers

Securitas, Meriden, CT

• Monitoring surveillance equipment
• Observed and reported any suspicious activity
• Secure premises and personnel by patrolling property for irregularities
• Inspecting buildings; equipment, and access points; permitting entry

Bridgeport, Connecticut

• Canvassed Bridgeport homes to inform residents about ways to help the environment.
• Provided informative literature regarding: solar panels, rain water barrels, adopt a tree, energy conservation and home energy audit.

Bachelor Of Science - Bs, Cyber Security

Associate’S Degree, Criminal Justice/Law Enforcement Administration