Luis Garcia Email & Phone Number

Atlanta, Georgia, United States

• Delivering and Developing training on core Zuora topics (billing, finance, administration, Zuora for Salesforce), to internal technical teams (Sales Engineers and Technical Support Engineers), to technical personnel in.
• Working with Zuora University Training Team, creating and maintaining the course materials.
• Delivering training workshops over videoconferencing, for audiences across North America, Europe, and… Show more
• Delivering training workshops over videoconferencing, for audiences across North America, Europe, and APAC.
• Coordinating with other Trainers and maintaining the training schedule.
• Staying abreast of the product feature development schedule, and develop training on new features so that classes are available on (or shortly after) the release date, allowing customers and partners to remain.

Greater Atlanta Area (WFH)

• Delivered complex technical training on Poly/Polycom equipment, to internal technical teams (Sales Engineers and Technical Support Engineers), to technical personnel in Poly Partner Reseller community, and to Poly.
• Worked with the Training Team to create and maintain the course materials, and to support the equipment and infrastructure of Poly classroom lab environments.
• Evaluated and learned new Poly products and software for customer training.
• Delivered… Show more
• Delivered training workshops over video, or on-site at customer locations across North America, Latin America and Europe.
• Worked with IT, Learning and Development teams on troubleshooting training products.

Greater Atlanta Area

• Conducted technical training programs for the Caribbean and Latin America region, assisting partners, end user multinational companies and Polycom employees.
• Prepared training agenda and materials, including the translation to Spanish.
• Evaluated new Polycom products and software for customer training.
• Worked with IT, Learning and Development teams on troubleshooting training products.
• Represented the regional perspective in the ongoing operation and evolution of the… Show more
• Represented the regional perspective in the ongoing operation and evolution of the training agenda.

Greater Atlanta Area

• Translated, delivered and developed technical training courses on Polycom products using English and Spanish language.
• Prepared courses and maintain in-house technical classrooms.
• Prepared training agenda and materials, including the translation to Spanish.
• Conducted training sessions to national and international partners and customers (North America, ASIA, Europe and Latin America).

Greater Atlanta Area

• Assisted in solving non-routine, escalated technical issues which exceed the technical abilities of tier1 and tier2 support personnel, utilizing advanced knowledge of voice and video conferencing network management.
• Served as liaison with staff, end users, and resellers to determine requirements or modifications necessary for technical resolutions.
• Wrote recommendations for break fixes and equipment improvement to the engineering team.
• Supported the Project Manager and… Show more
• Supported the Project Manager and Technical Support Field engineer to implement an optimal Polycom video solution.
• Served as the “Trusted Advisor" to Polycom customers and partners in North American and Latin American. Show less

Mexico City Area, Mexico

• Identified and Coordinated validation, durability and functional testing of auto parts.
• Defined engineering prototypes requirements for specific products.
• Managed the design teams in efforts to create new products and parts.

México, Mexico

As part of the Engineering Faculty staff, delivered class to Undergraduate students.

Mexico City Metropolitan Area

• Coordinated Videoconferencing rooms installation, management and support.
• Coordinated and delivered Videoconferencing operators training.
• Researched and evaluated new videoconferencing technologies

M.Sc. In Information Technology, Telecomunications, Masters Degree

A Master in Telecommunication equips students with essential knowledge, such as network design and project management. Eager participants.

Bachelor'S Degree, Mechanical Electrical And Electronic Engineer