Luis Garcia Email & Phone Number

Atlanta, Georgia, United States

• Delivering and Developing training on core Zuora topics (billing, finance, administration, Zuora for Salesforce), to internal technical teams (Sales Engineers and Technical Support Engineers), to technical personnel in Zuora Partner Reseller community, and to Zuora end- customer community.• Working with Zuora University Training Team, creating and maintaining the course materials.• Delivering training workshops over videoconferencing, for audiences across North America, Europe, and… Show more • Delivering and Developing training on core Zuora topics (billing, finance, administration, Zuora for Salesforce), to internal technical teams (Sales Engineers and Technical Support Engineers), to technical personnel in Zuora Partner Reseller community, and to Zuora end- customer community.• Working with Zuora University Training Team, creating and maintaining the course materials.• Delivering training workshops over videoconferencing, for audiences across North America, Europe, and APAC.• Coordinating with other Trainers and maintaining the training schedule.• Staying abreast of the product feature development schedule, and develop training on new features so that classes are available on (or shortly after) the release date, allowing customers and partners to remain “current” on product updates.• Managing sandbox environments for training sessions (setup, add seed data, etc). Show less

Greater Atlanta Area (Wfh)

• Delivered complex technical training on Poly/Polycom equipment, to internal technical teams (Sales Engineers and Technical Support Engineers), to technical personnel in Poly Partner Reseller community, and to Poly end-customer community.• Worked with the Training Team to create and maintain the course materials, and to support the equipment and infrastructure of Poly classroom lab environments.• Evaluated and learned new Poly products and software for customer training.• Delivered… Show more • Delivered complex technical training on Poly/Polycom equipment, to internal technical teams (Sales Engineers and Technical Support Engineers), to technical personnel in Poly Partner Reseller community, and to Poly end-customer community.• Worked with the Training Team to create and maintain the course materials, and to support the equipment and infrastructure of Poly classroom lab environments.• Evaluated and learned new Poly products and software for customer training.• Delivered training workshops over video, or on-site at customer locations across North America, Latin America and Europe.• Worked with IT, Learning and Development teams on troubleshooting training products.• Installed and configure application software on VM’s for current and future courses.• Responsible for the training schedule across the North America and LATAM regions.• Prepared quarterly reports based on Training demand for partners required to obtained Services (Post-Sales) Certifications.• Coordinated work of a team of contractors, delivering training to Poly customers and partners.• Provide 1x1 coaching to trainers in lab and new content materials.• Worked with end customers and partners, reviewing their Poly Certification requirements and delivery of revenue generating technical training, and maintaining a multiplayer relationship with them.• Responsible for the promotion of Training activity for the NA&LATAM region and worked with sales teams and clients to provide customized course outlines and custom pricing quotes.• Worked with theater business leaders to bring the full complement of training capabilities to their business units. Show less

Greater Atlanta Area

• Conducted technical training programs for the Caribbean and Latin America region, assisting partners, end user multinational companies and Polycom employees.• Prepared training agenda and materials, including the translation to Spanish.• Evaluated new Polycom products and software for customer training.• Worked with IT, Learning and Development teams on troubleshooting training products.• Represented the regional perspective in the ongoing operation and evolution of the… Show more • Conducted technical training programs for the Caribbean and Latin America region, assisting partners, end user multinational companies and Polycom employees.• Prepared training agenda and materials, including the translation to Spanish.• Evaluated new Polycom products and software for customer training.• Worked with IT, Learning and Development teams on troubleshooting training products.• Represented the regional perspective in the ongoing operation and evolution of the training agenda.• Supported audio and video equipment issues during onsite-training.• Helped partners prepare for Polycom certification to sell and offer technical services.• Maintained contact with partners and customers in the region to promote new training courses. Show less

Greater Atlanta Area

• Translated, delivered and developed technical training courses on Polycom products using English and Spanish language.• Prepared courses and maintain in-house technical classrooms.• Prepared training agenda and materials, including the translation to Spanish.• Conducted training sessions to national and international partners and customers (North America, ASIA, Europe and Latin America).

Greater Atlanta Area

• Assisted in solving non-routine, escalated technical issues which exceed the technical abilities of tier1 and tier2 support personnel, utilizing advanced knowledge of voice and video conferencing network management.• Served as liaison with staff, end users, and resellers to determine requirements or modifications necessary for technical resolutions. • Wrote recommendations for break fixes and equipment improvement to the engineering team.• Supported the Project Manager and… Show more • Assisted in solving non-routine, escalated technical issues which exceed the technical abilities of tier1 and tier2 support personnel, utilizing advanced knowledge of voice and video conferencing network management.• Served as liaison with staff, end users, and resellers to determine requirements or modifications necessary for technical resolutions. • Wrote recommendations for break fixes and equipment improvement to the engineering team.• Supported the Project Manager and Technical Support Field engineer to implement an optimal Polycom video solution.• Served as the “Trusted Advisor" to Polycom customers and partners in North American and Latin American. Show less

Mexico City Area, Mexico

• Identified and Coordinated validation, durability and functional testing of auto parts.• Defined engineering prototypes requirements for specific products.• Managed the design teams in efforts to create new products and parts.

México, Mexico

As part of the Engineering Faculty staff, delivered class to Undergraduate students.

Mexico City Metropolitan Area

• Coordinated Videoconferencing rooms installation, management and support.• Coordinated and delivered Videoconferencing operators training.• Researched and evaluated new videoconferencing technologies

M.Sc. In Information Technology, Telecomunications, Masters Degree

A Master in Telecommunication equips students with essential knowledge, such as network design and project management. Eager participants.

Bachelor'S Degree, Mechanical Electrical And Electronic Engineer