Client Services Manager
Current
Oct 2023 - Present
AeroLeads people directory · profile
Luis G. Email & Phone Number
Client Services Manager at BillionToOne
at
BillionToOne
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Client Services Manager at BillionToOne
Location
San Francisco Bay Area, United States, United States
Company size
Who is Luis G.? Overview
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Quick answer
Luis G. is listed as Client Services Manager at BillionToOne at BillionToOne, a company with 47 employees, based in San Francisco Bay Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Luis G..
Luis G. previously worked as Client Services Manager at Billiontoone and Support Team Manager at Color. Luis G. holds Bachelor Of Arts (B.A.), Spanish Language And Literature from San Jose State University.
Company email context
Email format at BillionToOne
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BillionToOne
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Profile bio
About Luis G.
Experienced client services specialist with a history of working in the biotechnology and retail sales industries. Advanced knowledge using Mac OS, Salesforce, Atlassian's JIRA, Slack. Skilled in HIPAA compliant on-site and remote environments. Fluent translating and interpreting Spanish language.
Current workplace
Luis G.'s current company
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Billiontoone
7 roles
Luis G. work experience
A career timeline built from the work history available for this profile.
Support Team Manager
- Lead a team of 15 to 20 direct reports overseeing their training, development, and monitoring to deliver white glove customer service.- Collaborate directly with internal teams to provide customer insights and assist with product enhancements to provide the best customer experience using our platforms-Manage customer support contact center such as.
Nov 2021 - Oct 2023
Operations Support Lead
- Collaborated in the creation, review, and updates of SOPs.- Planned and executed training of support agents for product launches.- Participated in the interview, onboarding, and training process of new customer support agents as the team was scaled- Assisted with the translation of website content to Spanish to be used on external pages. - Managed and.
Dec 2020 - Nov 2021
Partner Operations Specialist
- Collaborated with the sales team with the implementation of Color products and continued education for domestic and international partners- Own various projects and product initiatives pertaining to education of new product launches- Closely followed SOPs and other process documentation while identifying opportunities for changes and improvements
Jun 2018 - Dec 2020
Customer Support Agent
- Provided prompt email and phone support to a variety of customers from direct consumers to international partners.- Resolved customer and operational issues by collaborating and triaging (when necessary) across all departments by working with the operations, engineering, and lab teams.- Handled order processing including order entry, fulfillment.
Aug 2017 - Jun 2018
Sales Associate
- Provided outstanding customer service to individuals in need of support with mobile devices. Informed, advised, and offered customers cellular services based on their needs. Tracked and met personal KPIs, and administrated personal and business accounts.- Delivered outstanding customer service by following proper SOPs and maintaining an NPS score above.
May 2015 - Aug 2017
Spanish Interpreter
Assisted in the translation of teacher lead meetings to support Spanish-speaking parents and guardians of students.
Aug 2014 - May 2015
Team & coworkers
Colleagues at BillionToOne
Other employees you can reach at billiontoone.com. View company contacts for 47 employees →
LM
Lauren Murphy
Colleague at BilliontooneHouston, Texas, United States, United States
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TS
Tahira Saleem
Colleague at BilliontooneIslamabad, Islāmābād, Pakistan, Pakistan
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HS
Heather S.
Colleague at BilliontooneUnited States, United States
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JS
Jonathan Shi
Colleague at BilliontooneMenlo Park, California, United States, United States
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AP
Ashley Patterson
Colleague at BilliontooneBoca Raton, Florida, United States, United States
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BG
Breanna Galatte
Colleague at BilliontooneLas Vegas, Nevada, United States, United States
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JS
Jose Sepulveda Cruz
Colleague at BilliontooneHayward, California, United States, United States
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KC
Kelly Connor
Colleague at BilliontooneDenver Metropolitan Area, United States
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JT
Jill Turner
Colleague at BilliontooneGreater Indianapolis, United States
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JM
Jennifer Macdonel
Colleague at BilliontooneGreater Houston, United States
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Lauren Murphy
Colleague at BilliontooneHouston, Texas, United States, United States
View →
TS
Tahira Saleem
Colleague at BilliontooneIslamabad, Islāmābād, Pakistan, Pakistan
View →
HS
Heather S.
Colleague at BilliontooneUnited States, United States
View →
JS
Jonathan Shi
Colleague at BilliontooneMenlo Park, California, United States, United States
View →
AP
Ashley Patterson
Colleague at BilliontooneBoca Raton, Florida, United States, United States
View →
BG
Breanna Galatte
Colleague at BilliontooneLas Vegas, Nevada, United States, United States
View →
JS
Jose Sepulveda Cruz
Colleague at BilliontooneHayward, California, United States, United States
View →
KC
Kelly Connor
Colleague at BilliontooneDenver Metropolitan Area, United States
View →
JT
Jill Turner
Colleague at BilliontooneGreater Indianapolis, United States
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JM
Jennifer Macdonel
Colleague at BilliontooneGreater Houston, United States
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1 education record
Luis G. education
FAQ
Frequently asked questions about Luis G.
Quick answers generated from the profile data available on this page.
What company does Luis G. work for?
Luis G. works for BillionToOne.
What is Luis G.'s role at BillionToOne?
Luis G. is listed as Client Services Manager at BillionToOne at BillionToOne.
Where is Luis G. based?
Luis G. is based in San Francisco Bay Area, United States, United States while working with BillionToOne.
What companies has Luis G. worked for?
Luis G. has worked for Billiontoone, Color, Color Genomics, T-Mobile, and Santa Clara Unified School District.
Who are Luis G.'s colleagues at BillionToOne?
Luis G.'s colleagues at BillionToOne include Lauren Murphy, Tahira Saleem, Heather S., Jonathan Shi, and Ashley Patterson.
How can I contact Luis G.?
You can use AeroLeads to view verified contact signals for Luis G. at BillionToOne, including work email, phone, and LinkedIn data when available.
What schools did Luis G. attend?
Luis G. holds Bachelor Of Arts (B.A.), Spanish Language And Literature from San Jose State University.
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