Luis Henrique Festa Email & Phone Number

State Of Paraná, Brazil

Curitiba, Paraná, Brasil

Provision of consultancy for the company Bradesco Seguros and located at the company's headquarters. Project started in 04/2018, working to understand the business and customer needs. Allocation to the customer on 05/2018. Responsible as a focal point for integrating and sharing knowledge and information, in addition to creating material for brief training of new employees who later joined the project. Expertise in handling calls and defects related to Closed Pensions in which Bradesco serves several companies using the tool called “Amadeus”, correction of formulas via the system, maintenance and correction of SQL Oracle tables (queries, scripts, updates), analysis of defects in accordance with each regulation presented by the corresponding companies.

Curitiba, Paraná, Brasil

Provision of consultancy for the company Bradesco Seguros and located at the company's headquarters. Project started in 04/2018, working to understand the business and customer needs. Allocation to the customer on 05/2018. Responsible as a focal point for integrating and sharing knowledge and information, in addition to creating material for brief training of new employees who later joined the project. Expertise in handling calls and defects related to Closed Pensions in which Bradesco serves several companies using the tool called “Amadeus”, correction of formulas via the system, maintenance and correction of SQL Oracle tables (queries, scripts, updates), analysis of defects in accordance with each regulation presented by the corresponding companies.

Curitiba, Paraná, Brasil

Provision of consultancy for the company Claro (São Paulo) located in the MJV office in Curitiba, remotely meeting BI demands in the support and support of ETL processes in which the “Informatica PowerCenter” tool is used, demands aimed at analysis and error correction and execution of daily data updating processes, data reprocessing and changing rules in processes.

Curitiba, Paraná, Brasil

Operational Control and Efficiency Area, working on controls and information management of complaints in the Ombudsman and Anatel. Support operations, coordination and supervisors with the creation of high-performance reports for team management, data consolidation to create planning and strategic analyses, planning and mapping information aimed at improving indicators and gaining performance. Creation of management reports, extraction and manipulation of databases in Oracle Database (PL/SQL), Pentaho, Access, Power BI and Excel.

Curitiba, Paraná, Brasil

Expertise in MIS-Planning within the Operations Center. The area aims to serve and support the Operations Center, helping to identify problems or monitoring results in order to obtain improvements. The activities consist of preparing and analyzing reports and panels with various types of vision, aiming to improve processes between planning and operations. Database manipulation (SQL and Access), creation of automatic routines for reports in general, and preparation of ETLs (via SAS and Pentaho) for better access and extraction of data within the operation.

Curitiba, Paraná, Brasil

Preparation and management of indicators, provisioning, graphs and management control materials on the main issues involving the Telecom billing area, creation of goals and projections. Expertise in the area of ​​Continuous Improvement, applying the “Lean Six Sigma” methodology (YellowBelt in the Certification process). Queries, enrichment and extraction of databases (SQL), handling and manipulation of bases through SAS and Excel.

Curitiba, Paraná, Brasil

Analysis, manipulation and control of data, cross-referencing of information and reports, creation of management panels, and material for executive committees.

Curitiba, Paraná, Brasil

Advanced Analytics And Business Optimization - Mba, Information Technology

Bacharelado, Sistemas De Informação