Luis Ortega, Mba Email & Phone Number

Toronto, ON, CA

Canada

• Accountable for the planning and execution of the Mobility program, a key initiative to launch a brand-new wireless service in Ontario and Quebec.
• Developed and executed the go-to-market plan to secure the launch of Cogeco’s first mobile product, fulfilling regulatory compliance to proceed with MVNO partnership negotiations.
• Managed the implementation of the IT middleware layer to ensure seamless integration of new systems and technologies into existing infrastructure, avoiding disruption to existing customers.
• Proposed and Implemented the project governance and change management frameworks during the initial phases of the program.

Toronto, Ontario, Canada

• Accountable for the portfolio of service expansion programs in the Eastern Ontario and Atlantic regions.
• Developed and mentored a high-performing team of 4 Program Managers, driving professional growth and success.
• Collaborated with various teams to identify program-level issues, offer solutions, and provide guidance for effective resolution.

Toronto, Ontario, Canada

• Designed and introduced tools and processes to ensure project execution and operational handover were in full alignment with the Rogers delivery model and the Capital Gating process.
• Led change management efforts to ensure smooth adoption of new systems and processes.
• Established key performance indicators to monitor progress on a portfolio of 200+ projects and $400M CAD per year.

Toronto, Canada Area

• Managed multiple strategic projects with numerous sub-projects or workstreams.
• Built and maintained strong relationships with key stakeholders, ensuring support for program initiatives.
• Managed cross-functional teams for successful project completion within deadlines and budgets.
• Established a new call center in India, launching a new hardware upgrade program for Fido Customers, the migration of the retails sales portal for the wireless business, implementing a new platform to manage roles and.

Chile

• Managed project delivery for our customer Nextel Chile account with accountability across all the projects that were part of the program to implement and launch a cutting-edge LTE wireless network for Nextel Chile (now.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.

Chile

• As Total Project Manager (TPM) I was responsible for the post sale delivery of a $80 million USD program to implement a brand-new wireless network for Entel (Telecom Company) including managing the customer.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Prepared detailed reports on project status for stakeholders and executive management, ensuring transparency and alignment with objectives.
• Recognized by the VP Operations as one of Top Project Managers in the Latin America Region for my role in this program.

Venezuela

• Collaborated with upper management to implement the CPM@Ericsson program in Venezuela, aimed to foster a continuous improvements mentality and to improve predictability.
• Cross-trained existing employees to maximize team agility and performance.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to determine approaches to improve performance and customer satisfaction.

Venezuela

I played a contract fulfillment role for our customer Digitel that included participating in pre-sales activities such as providing service estimates and preliminary plans and post sales, including cross functional coordination, customer communications, progress reporting, risk management, revenue forecasting and much more.

Venezuela

• Managed 8 engineers including the oversight and approval of engineering documents, quality, provisioning, testing and handover to our customer for commercial operations.
• Optimized resource allocation by balancing project workloads among team members, ensuring timely delivery of results.
• Checked design compliance with product specifications and standards requirements.

Venezuela

• Managed a team of up to 108 engineers and technicians, responsible for profit and loss of my unit, resource management, customer relationship management, budgeting and ISO compliance
• Accountable for the Network Implementation delivery in Venezuela for our 2 major customers, Movistar and Movilnet.
• Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team's efforts.
• Recognized with the customer service awards in 2006.

Venezuela

• Managed a team of 8 engineers responsible for optimization the optimization of Telefonica's CDMA 1x Network in Venezuela in terms of RF coverage quality and performance.
• Prepared department budget, conducted performance appraisals for staff
• Aligned on top priorities with Engineering and Traffic & Performance departments
• Earned top management recognition for high performance in 2000

Venezuela

Venezuela

Mba, Finance

Heinz Award 2008 as Best Student in Finance

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering

Education record