Luis R.

Luis R. Email and Phone Number

Manager - Salesforce Service Cloud @ Udemy
Denver, CO, US
Luis R.'s Location
United States, United States
Luis R.'s Contact Details

Luis R. work email

Luis R. personal email

About Luis R.

I bring technology, process, and people together to create positive and productive teams. I am a 6x Certified Salesforce Architect and previously a Full-Stack Web Engineer. I have a demonstrated history of managing and implementing projects, including but not limited to; integrations, APIs, consulting, and deployment automation. My mantra is to review twice, deploy once.

Luis R.'s Current Company Details
Udemy

Udemy

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Manager - Salesforce Service Cloud
Denver, CO, US
Website:
udemy.com
Employees:
8839
Company phone:
(187) 788-9900
Luis R. Work Experience Details
  • Udemy
    Manager - Salesforce Service Cloud
    Udemy
    Denver, Co, Us
  • Accenture
    Associate Manager | Technical Architecture Delivery
    Accenture Oct 2021 - Present
    Dublin 2, Ie
  • Inspirato
    Senior Salesforce Developer / Tech Lead
    Inspirato Nov 2019 - Sep 2021
    Denver, Colorado, Us
    - Architecting and solutions with S.O.L.I.D. design principles and for modularity, scalability and configurability.- Custom scripting and implementation of DevOps solutions, and training others on SFDX commands and usage.- Providing technical leadership from the Salesforce perspective to facilitate cross-team initiatives. - Capturing requirements, discussing level of effort, and prioritizing tickets to address needs of the business.- Reviewing code, and ensuring quality both directly, and with the partnership of QA engineers.Technologies: Sales Cloud, Service Cloud, Lightning Web Components
  • Rally Health
    Senior Salesforce Developer
    Rally Health Apr 2019 - Nov 2019
    Washington, D.C., Us
    - Maintaining and building features on instance built using Health Cloud and Field Service Lightning (FSL).- Gathering requirements, architecting new features, and disseminating information to other developers.- Training and mentoring other developers on best practices and processes for successful agile development. - Establishing processes for quickly growing team, ticket delivery, devops, deployment automation, and resource management.- Maintaining daily livestreaming operations and providing rapid issue support for production systems.
  • Transamerica
    Senior Salesforce Developer
    Transamerica Aug 2018 - Apr 2019
    Baltimore, Maryland, Us
    - Implementation of Salesforce Shield Encryption on existing codebase.- Development of custom features and interfaces in Financial Services Cloud.- Solution design and implementation for Sales Cloud, Service Cloud, and Lightning enhancements
  • Merlin Guides
    Senior Backend Engineer
    Merlin Guides Feb 2018 - Jul 2018
    Brooklyn, Ny, Us
    -Development of custom Salesforce AppExchange package that included a rest API, Connected App, and custom UI.-Built and maintained feature parity with Salesforce and NodeJS, and implemented source control across projects.-Incorporated modern development ecosystem using CI/Grunt/Git, linters, and other build tools.-Participated in culture of high individual accountability & SCRUM/Agile methodologies.Environments: Salesforce AppExchange, NodeJS, Angular, MySQL, Google Cloud Platform, Bash, Ruby
  • Relationedge
    Salesforce Development Consultant
    Relationedge Nov 2016 - Feb 2018
    San Diego, Ca, Us
    - Implemented dozens of projects on the platform including builds of: Sales Cloud, Services Cloud, Communities, Console, Lightning, NPM, Field Service, and Marketing Cloud.- Lead meetings with clients, to understand requirements, align on vision, and provide excellent experiences.- Development of high-quality application code within time and budget deadlines, APEX/Visualforce/Lightning. - Handled diverse set of projects in Retail, Insurance, Manufacturing, Finance, Healthcare, and Govt. - Production of project scope and architecture documentation for Salesforce Lightning, Classic, and Console.- Implemented complex custom integrations using both code and automation tools like Jitterbit Harmony.
  • Pearl Capital Business Funding, Llc.
    Senior Salesforce Developer
    Pearl Capital Business Funding, Llc. Sep 2016 - Nov 2016
    Jersey City, New Jersey, Us
    - Development of Salesforce backend contribution of a larger automated business funding platform. - Optimized and refactored aging APEX architecture to enhance, unit tests, and system performance.- Gathered key stakeholder concerns, and delivered UX & process improvements via Salesforce to Sales team.
  • Design Within Reach
    Salesforce Developer
    Design Within Reach Oct 2015 - Sep 2016
    Stamford, Ct, Us
    - Gathered departmental requirements and processes, and developed Salesforce experiences to meet them.- Handled directive to optimize APEX codebase & unit tests. (2,200+ classes, 1.1m characters, 800+ VF pages)- Maintained and built new integrations including an ERP, and payment processors via REST & SOAP APIs.- Implemented source control, screened and new hires, and coached them on source control practices in Salesforce.- Built a custom solution to generate PDFs and replace Conga Merge and it's features.
  • Shareablee, Inc
    Business Operations And Salesforce Administrator/Developer
    Shareablee, Inc Feb 2015 - Oct 2015
    New York, Ny, Us
    - Development of customized APEX features & automations to optimize sales pipeline management and growth.- Designing and maintaining integrations with Salesforce (Hubspot, Mailchimp, Stripe, Quickbooks).- Created scripts for custom data queries with Python, SQL, and JS. - Built a scalable and fast startup office IT infrastructure, while tracking and supplying helpdesk services.
  • Shareablee, Inc
    Client Service Analyst
    Shareablee, Inc Sep 2014 - Feb 2015
    New York, Ny, Us
    - Delivered tailored research documents to provide clients with actionable marketing insights.- Collaborated with Product team to make on-boarding a seamless process for clients- Developed new strategies to increase reporting output and quality.
  • Booker Software
    Client Success
    Booker Software Aug 2013 - Oct 2014
    New York, New York, Us
    - Lead internal initiatives to design support processes and KPIs using Salesforce Tableau, and Domo.- Delivered insights that benefited the company’s Salesforce reporting, client retention, and churn.

Luis R. Education Details

  • Quinnipiac University
    Quinnipiac University
    Focus On Computer Science

Frequently Asked Questions about Luis R.

What company does Luis R. work for?

Luis R. works for Udemy

What is Luis R.'s role at the current company?

Luis R.'s current role is Manager - Salesforce Service Cloud.

What is Luis R.'s email address?

Luis R.'s email address is lu****@****ure.com

What is Luis R.'s direct phone number?

Luis R.'s direct phone number is (800) 944*****

What schools did Luis R. attend?

Luis R. attended Quinnipiac University.

Who are Luis R.'s colleagues?

Luis R.'s colleagues are Mayank Arora, English With Natalie, Tudor Mugureanu, Rudnei Moreira, Claudio Professor, Ellie Chung, Jessica Ong.

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