Luis Lebron Email & Phone Number

Carrollton, Tx, Us

Addison, Texas

* Collaborate with clients to address time-sensitive changes within the software, facilitating task completion, report generation, and audits.* Conduct Microsoft Teams meetings to review and resolve client issues, highlighting strong communication and client management skills.* Develop and maintain detailed documentation of processes and procedures, contributing to a 25% increase in team efficiency and showcasing organizational skills and attention to detail.* Proactively followed up with clients to address service requests or online service changes, ensuring client satisfaction and building strong customer relationships.* Managed a high volume of inquiries, resolving 110 client issues weekly while consistently meeting performance benchmarks for speed, accuracy, and volume, demonstrating exceptional problem-solving and efficiency.

Denton, Texas, United States

* Acted as a subject matter expert on SAP, creating standard operating procedures and work instructions, ensuring uniformity and efficiency in operations, and showcasing technical prowess and process enhancement skills.* Designed and delivered workshops on technology basics for non-technical staff, improving overall tech literacy within the organization.* Introduced new training strategies that boosted employee engagement and knowledge retention by 25%, fostering a more skilled and motivated workforce.* I analyzed departmental call evaluations to deliver constructive feedback and pinpoint areas for improvement. This elevated staff expertise and performance levels and highlighted my strong analytical skills and attention to detail.* Collaborated with cross-functional teams to identify training needs and devise customized programs, resulting in a 15% enhancement in departmental efficiency and effectiveness, illustrating effective teamwork and collaboration.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Business Administration And Management, General