With over 10 years of experience in customer service, sales, and business development in the manufacturing industry, I am currently a Customer Service Representative at ExponentHR, a leading human resources and payroll software company. I provide IT support and technical assistance to clients and employees, collaborating with them to address time-sensitive changes within the software and facilitating task completion, report generation, and audits.I recently completed the Google IT Support Professional Certificate, an intensive program that developed my skills in troubleshooting software issues, resolving customer inquiries, providing sales information, and improving business processes. I am passionate about delivering exceptional service and building long-term relationships with customers and partners. I have a strong foundation in human resources and manufacturing technology, and I bring to the table a dedication to effective communication, ensuring seamless interactions and solutions in the IT field.