Luis Maldonado Email & Phone Number

Jersey City, Nj, Us

Greater New York City Area

Oversee a geographically dispersed team across the East and West Coasts, ensuring smooth IT operations through proficient management of ITIL methodologies, change management practices, and ServiceDesk management.Utilize expertise in Amazon Web Services (AWS), Microsoft 365 SAAS, and integrations to drive efficiency and innovation across all operational facets.Meticulously oversee IT infrastructure supporting 96+ retail locations across the United States, Canada, and Brazil, implementing robust change management strategies to foster seamless operations and support.Manage IT functions for regional offices in New York, Los Angeles, and Toronto, ensuring streamlined communication and collaboration among teams through proficient ServiceDesk management.Support and optimize a suite of business applications including Cegid Retail, NetSuite ERP, Jira, Salesforce CRM, leveraging proficiency in Microsoft 365 SAAS to streamline workflows and maximize productivity.Collaborate closely with regional and global stakeholders to align IT strategies with overarching business objectives, driving innovation and efficiency throughout the organization.Lead the deployment and management of cloud-based functions, leveraging AWS to enhance operational efficiency and scalability, orchestrating seamless integrations of various technology solutions to ensure optimal performance and user experience.Play a pivotal role in vendor management, negotiating contracts, and maintaining partnerships to meet IT service requirements, while leveraging AWS cost optimization strategies to maximize value.Spearhead automation initiatives to improve operational efficiency and elevate end-user satisfaction, driving transformative change within the organization.Provide agile solutions grounded in ITIL principles and best practices to navigate challenges within the dynamic retail environment, ensuring business continuity and resilience in the face of evolving demands and circumstances.

Greater New York City Area

Team Leadership: Managed and mentored a team of 3 IT support staff, ensuring efficient operation and maintenance of Microsoft Windows and MacOS applications and systems.Systems Management: Oversaw the management of Windows Servers, desktops, Microsoft Exchange 2016, SonicWALL firewalls, and Dell switches. Maintained a deep understanding of Apple technology and applications.Infrastructure Improvement: Conducted benchmarking, analysis, and reporting to recommend IT infrastructure and systems improvements. Managed an IT budget of $300,000.Department Optimization: Streamlined the IT department by segregating support tasks, creating leadership roles, and implementing best practices.Contract Management: Negotiated and administered contracts with vendors, outsourcers, and consultants, ensuring optimal service agreements.Proactive Analysis: Provided proactive analysis of key metrics, project milestones, and departmental priorities.System Engineering: Recommended, engineered, and managed office systems, including centralized productivity and communication tools like Office 365 and Google Suite.Stakeholder Collaboration: Collaborated with executives, department heads, end users, vendors, and consultants to define business and system requirements.Application Support: Supported ICG Manager (POS), ICG Front Office, SAP, Tableau Analytics, and Salesforce CRM. Administered and maintained Office 365 and Google Suite while supporting the current network infrastructure.Achievements:Successfully streamlined the Information Technology department.Implemented best practices leading to improved efficiency and productivity.Managed a comprehensive IT budget effectively.

Greater New York City Area

As an IT Programs and Project Manager, I led strategic IT initiatives to support TED Baker's North American operations. My key responsibilities included:Team Development: Recruited, trained, and managed the North American IT Department, covering 85 locations.Procurement Management: Oversaw hardware and software purchasing, prepared RFPs, and secured competitive bids.Relationship Building: Built strong relationships with IT staff, customers, vendors, and third-party contractors.Operational Efficiency: Managed daily IT operations, optimized staff coverage, justified vacancies, and implemented a ticketing system to track productivity and monitor customer satisfaction.ERP Implementation: Assisted in deploying the US portion of the MS A/X Dynamics Global ERP Solution, impacting over 300 employees across retail, wholesale, finance, and distribution centers. This included training and system preparation.Compliance and Analysis: Maintained PCI compliance and conducted comparative analyses for IT services procurement.Data Center Transition: Supported London HQ in transitioning the in-house data center to a hosted solution and led the US Office 365 migration from Exchange 2011.Policy Implementation: Established company-wide help desk systems (Easy Vista), set up a Change Management environment, and developed processes for tracking and reporting trends to management.SLA Management: Implemented help desk service level agreements in line with industry standards, enhancing support for store and corporate teams.Store and Office Openings: Played a pivotal role in opening over 60 stores and 4 corporate/satellite offices within three years, standardizing IT policies and consolidating vendors.Network Rollout: Oversaw the rollout of a new MPLS network, achieving a 20% cost reduction.

Greater New York City Area

As an IT Manager, I successfully organized and ensured the transfer of IT services for five different fashion brands while managing a support staff of five. Key responsibilities included:Strategic Planning: Directed IT department operations and strategic planning, fostering innovation, managing projects, and negotiating resource allocation.Comprehensive IT Management: Hands-on management of servers, desktops, and phone administration, including purchasing, implementation, and maintenance. Oversaw IT support for two corporate locations, one distribution center, and 15 nationwide retail locations, including new store openings and infrastructure management.Custom Solutions: Gathered and assessed needs from internal business units to create custom solutions, addressing issues such as system slowdowns, virus outbreaks, and process bottlenecks.Training and Documentation: Documented workflows and executed comprehensive training plans for retail staff and Human Resources.Infrastructure Expansion: Architected the expansion of the virtual server environment.Procedure Optimization: Streamlined procedures to decrease labor time and eliminate redundancies, ensuring optimal security standards for applications, communication, backups, and disaster recovery planning (DRP).Policy Implementation: Implemented U.S.-based policies, standard desktop images, and standard store configurations.SLA and SOP Development: Developed and planned Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs) for IT operations.Budget Management: Managed the IT budget, maintained strong relationships with vendors, and generated monthly performance reports on network utilization, reporting directly to the Chief Finance Director.

Greater New York City Area

Provided quality desktop and Telephone support to end users, including support for PC and laptop hardware, software applications, primary voice, data and server support for our Distribution Center, Corporate office, and 19 retail Locations.Performed basic server management, Common Server -Desktop update initiatives, Email/ Web mail administration, Blackberry Enterprise Server and Backups- Administered and Configured DNS, DHCP, and Active Directory. Basic Server Security updates. Set User right assignments, resetting users/passwords, Editing of Group policies, and Domain Configuration. Also supported all Store hardware and software as well as telecom. Provided PBX and voice-mail management, digital/analog line installations, circuit and POTS troubleshooting, as well as all Blackberry administration and allocationAlong with Manager of network infrastructure, devised a Disaster Recovery operation for Corporate and Epicenter data.Maintained R.O.I. Documentation for upcoming projects, as well as maintaining communication with Vendors regarding equipment and pricing.

New Jersey

Implemented network fundamentals for C3i Business Unit both Domestic and Global. This included Also hardware and software introduction and employee training to our US and India basedoffices.Created, and deployed Standard Laptop Sales Rep image which in turn saved company revenue and downtime.Assist network manager in Data backups, RIS installations, Image testing, and company wide technical Support. Administered Secure ID tokens using ACE server Administrator, to unlock, resynchronize, and assign temporary passwords. Assigned User rights, passwords, created Group policies, and Domain Configuration.Provided Desktop support to 500 + employees both remote and on site.Seibel 6.2 -7.0 C.R.M. Application Support for 9000 Johnson and Johnson Pharmaceutical Representatives.Performed tests of newly developed company software before implementation, created status reports regarding the Pros and cons of test software. · Technical Inventory reporting directly to Director of Information Technology. · End user education for newly rolled out Windows and Siebel platforms· Trained all incoming help-desk technicians Contributed technical information and best practices concerning proprietary applications to the C3i Reference Library

Computer/Information Technology Administration And Management

Bachelor Of Technology - Btech, Computer And Information Sciences And Support Services

Computer And Information Sciences And Support Services

Education record