Luis Rafael Email & Phone Number

Prague, Czechia

Prague, Czechia

- Leading a team of 10+ employees.- Coordinating team meetings, regular reviews and coaching sessions to ensure goals were met and tasks were completed on time.- Performing 1on1 monthly meetings to give feedback, resolve issues and help team members to grow in their roles.- Conducting employee performance evaluations.- Hiring and training new employees.- Implementation of Ariba supplier self-registration portal and SAP S/4 hana.- Developed key performance metrics and SLA to include communication with BU and the team.- Ensure the quality and integrity of data loads during projects.

Praga, Praga, Chéquia

- Review and analyse current master data processes. - Trained new employees - Performed employee data quality/accuracy evaluations- Supervised business/internal controls and best practices are implemented.- Ensured my team activities in scope are executed in a timely manner and according to the agreed KPI´s/SLA.- Generated multiple daily, weekly and monthly reports for BU/SSC- Data cleansing activities.- Implemented new ServiceNow service management tool in cooperation with IT team for master data requests.- Worked closely with AP/AR teams in the newly established financial SSC.

Prague, Czech Republic

- Maintained Master Data records in multiple ERP systems (SAP, JDE, Oracle, AS400, BAAN).- Ensured data is set up according Business Unit needs and in a timely manner. - Communicated with local business and SSC Teams to investigate, facilitate, and resolve issues in a timely manner to avoid supplier payment delays.- Assigned to multiple ticketing tools (Service Now, Sales Force, M-files).- Led meetings and trained local business/SSC to teach them the process of raising master data requests.

Prague, Czech Republic

- Ensured superior customer experience.- Managed customer escalations (emails/phone call).- Utilised interpersonal communication skills when engaging with customers.- Achieved personal and business KPIs, consistently exceeding key performance indicators.

Coimbra, Portugal

Worked collaboratively with Regional President to understand the organization´s overview. Responsible for analyzing how clients` inquiries are coming and how it will need to be organized so that when it´s needed, it can easily be used. Was able to work partnered with different departments such as the Department of Inspections, Department of Tax and Collections and Department of Justice Tax Division.

Master'S Degree, Public Business Administration

Bachelor'S Degree, Public And Private Administration