Luis Peraza Email & Phone Number

Buenos Aires Province, Argentina

Onboard new customers and guide them through account and connection set-up.

In my capacity as a customer support agent, I facilitated Shopify users in conceptualizing and executing impactful email marketing campaigns, pop-up designs, and upsell initiatives through live chat support. Furthermore, I provided specialized assistance to Spanish-speaking clientele, contributing to a notably high Monthly Recurring Revenue (MRR) by formulating tailored marketing campaign strategies leveraging the full spectrum of our platform's features.

In my role, I assumed responsibility for creating engaging content across social media platforms, orchestrating campaigns on Instagram and Facebook, and crafting visually compelling posts utilizing graphic design tools such as Photoshop and Illustrator. Additionally, I worked in the development of a comprehensive database and proactively engaged with prospective leads to foster meaningful connections.

I undertook the responsibility of conceptualizing and executing email marketing campaigns for diverse clients within the cryptocurrency industry, utilizing Mailchimp. Additionally, I demonstrated proficiency in crafting comprehensive websites from inception using WordPress, and developed various targeted landing pages tailored specifically for cryptocurrency clients through the implementation of ThriveThemes.

United States

Responsible for assisting users with their doubts about the platform: How to use it, how to solve any problem they may have, and guide them in the onboarding process. Additionally, I was in charge of dealing with the cancellation tickets and participated in the refund process through platforms such as PayKickstart, JVZoo, and the PayPal dispute. Other tasks included writing email marketing on platforms like Intercom and Bombbomb. And support sales and training webinars through… Show more Responsible for assisting users with their doubts about the platform: How to use it, how to solve any problem they may have, and guide them in the onboarding process. Additionally, I was in charge of dealing with the cancellation tickets and participated in the refund process through platforms such as PayKickstart, JVZoo, and the PayPal dispute. Other tasks included writing email marketing on platforms like Intercom and Bombbomb. And support sales and training webinars through the GoToWebinar platform. Show less

Lima, Peru

Business & Partnerships development for an ambitious financial inclusion venture project to scale the reach of MiBolsillo financial management mobile app in Peru and across Latin America, to provide digitalization & automation of financial management and promote formal financial services for the unbanked and underbanked in the region.For more information visit www.mibolsillo.pe

Malta

I was in charge of translating and proofreading content from English (US) to Spanish. Also, sometimes I have been assigned the task of creating reviews related to online casinos.

Costa Rica

I was responsible for the creation and implementation of digital strategies. Also, I create graphic arts to be used, especially if they are Social Media posts, infographics, graphic material, BTL, emails, and more. Besides, I create the content for Social Media, releases and messages for Push platforms.In addition, I worked to obtain the weekly and monthly KPI's, transforming the history and behavior of the users in internal reports for the companies. Finally, I serve as customer… Show more I was responsible for the creation and implementation of digital strategies. Also, I create graphic arts to be used, especially if they are Social Media posts, infographics, graphic material, BTL, emails, and more. Besides, I create the content for Social Media, releases and messages for Push platforms.In addition, I worked to obtain the weekly and monthly KPI's, transforming the history and behavior of the users in internal reports for the companies. Finally, I serve as customer support for users in case of having an issue with the app. Show less

Estados Unidos

As Social Media Manager has touched me plan the creative calendar based on the requirements of the brand in order to sort future publications within the network, ordering a creative space itself; Also, I have had to create content that will translate into social networks using different appropriate for each network, each brand and each target techniques; Finally, I corresponds directing the campaign from all areas and lead the team, so that all who are part of creating it feel comfortable and… Show more As Social Media Manager has touched me plan the creative calendar based on the requirements of the brand in order to sort future publications within the network, ordering a creative space itself; Also, I have had to create content that will translate into social networks using different appropriate for each network, each brand and each target techniques; Finally, I corresponds directing the campaign from all areas and lead the team, so that all who are part of creating it feel comfortable and creativity can flow in the group.Moreover, I also prepare the vision of the company within the Social Media, developing strategies that will position. Investigate and adapt the advertising technique more balanced with the brand, all this in order to measure changes in the growth of the company. Manage the business communities Create strategies for positioning in social networks Establish communication channels that will be used Leading creative strategy Prepare the communication plan of Social Media CRM Show less

Valencia, Edo. Carabobo

Gestionar, construir y moderar comunidades en torno a una marca en el Social Media.Buscar nueva audiencia.Promocionar el contenido de la marca en la Web con el objetivo de conectar con el público objetivo.

Bachelor'S Degree, Communication

Social Media Manager, Diplomado, 19/20

Activities and Societies: Realización de campañas para social media, empleando lo entendido en el curso con el fin de demostrar la.

Licenciatura En Mercadeo, Mercadeo

Activities and Societies: Grupos educativos, de interés social. La tarea del mercádolo consiste en satisfacer las necesidades de los.

T.S.U En Publicidad, Publicista, 19/20

Activities and Societies: Equipo de realización de campañas publicitarias y eventos académicos. Promover la realizacion de actividades.

Community Manager, Marketing Digital, 20/20

Activities and Societies: Realización de ejercicios individuales y grupales sobre el manejo de las redes y la captación de público.

Asistente Tecnico, Marketing Y Publicidad, 19/20

Activities and Societies: Realización de planes de marketing para pequeñas y medianas campañas. Obtener conocimientos basicos/ promedios.