Luis Serna Email & Phone Number

United States

Orlando, Florida

Tampa/St. Petersburg, Florida Area

-Help build and repair consumer/commercial credit-Consumer and business development-Offer an assortment of lending products-Consistently meet or exceed monthly/quarterly sales and cross sell goals for loans, deposits, and fee income-Maintain a well-developed working knowledge of the complete line of Retail products and services offered-Provide guidance to the appropriate staff with respect to the sales and service process- Actively participate in daily huddles, sales meetings and staff meetings

Tampa/St. Petersburg, Florida Area

-Handling cash and processing customer transactions-Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals-Handling customer issues with professionalism and seamlessly directing complex issues to management staff-Maintaining up-to-date knowledge of financial center policies, procedures, products and services-Performing daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center.

Orlando, Florida Area

-Provides exceptional Customer service-Demonstrated competency and accountability with Store operational standards-Provides leadership, conflict resolution, process improvement and communication to the Teller line-Recruit, interview, train, orient, create conference notes and evaluate Tellers in accordance with HR guidelines-Support, mentor and coach team members in their professional development-Develop and manage team members by recruiting, training and recognizing them-Create and foster a cohesive team and promote a positive work environment

Orlando, Florida Area

-Handling set-up of opening and closing store-Weekly scheduling and payroll-Handled all store walk through with District Manager-Implemented various sales techniques and advertisement to increase revenue with staff-Handle all employee/customer implications-Delegating duties to staff to ensure store operations