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Luis Ortiz is listed as Information Technology Specialist at Geek Squad at Geek Squad, a with 7069 employees, based in High Point, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Luis Ortiz.
Luis Ortiz previously worked as Content and Consistency Analyst at Geek Squad and Information Technology Analyst at Geek Squad. Luis Ortiz holds Associate Of Arts And Sciences - Aas, Computer And Information Systems Security/Information Assurance from Guilford Technical Community College.
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Accomplished IT Professional with over 16 years of experience in remote and on-site IT Support. History of success in efficiency, performance, client satisfaction and training. Strong track record for identifying issues and developing solutions around performance-based metrics for myself and peers. Recognized for my ability to work with multiple teams throughout the organization to coordinate and facilitate client service and training opportunities.Currently transitioning into Cybersecurity and Data Assurance.
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United States
Responsibilities include but not limited to:•Creating and maintaining technical guides.•Cross Functional collaboration between multiple teams to develop training material.•Technology and product subject matter expert.
United States
Working remotely with limited supervision to provide IT support to field technicians. Responsibilities include but not limited to:•Providing advanced IT solutions to complex problems remotely through phone/email/remote connection/chat system.•Troubleshooting software/hardware/OS/Network/Smart Devices.•Casing and documenting interactions.•Writing and maintaining technical guides.
North Carolina, United States
Providing remote assistance to various teams. Main responsibilities included but not limited to:•Adding, removing, and Managing user accounts through Active Directory•Resetting account passwords•Deploying updates•Installing, removing, and managing software•Providing technical assistance.•Ordering parts and setting up appointments for repairs.•Answering warranty and account questions.•Documenting and casing solutions
United States
Working remotely with limited supervision to provide IT support to clients. Responsibilities include but not limited to:•Providing advanced IT solutions to complex problems remotely through phone/email/remote connection/chat system•Troubleshooting software/hardware/OS•Casing and documenting interactions.
North Carolina, United States
Working remotely with limited supervision to review Agent/client interactions. Responsibilities included but not limited to:•Reviewing remote support sessions.•Identifying potential issues and areas of improvement for specialists.•Recommend training opportunities.
California, United States
Working On-Site with limited supervision to provide IT support to clients. Responsibilities included but not limited to:•Providing advanced IT solutions to complex problems On-Site at the client’s location.•Troubleshooting software/hardware/OS•Deploying and troubleshooting networks.•Casing and documenting interactions
California, United States
Working In-Store to provide IT support and customer care to clients. Responsibilities include but not limited to:•Providing advanced IT solutions to complex problems.•Troubleshooting software/hardware/OS•Casing and documenting interactions.•Deescalating clients
Other employees you can reach at geeksquad.com. View company contacts for 7069 employees →
Shaquille Smith
Colleague at Geek SquadBirmingham, Alabama, United States
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Umashankar Ketheeswaran
Colleague at Geek SquadGreater Toronto Area, Canada
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Aj Coleman
Colleague at Geek SquadCorning, California, United States
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William Conoly
Colleague at Geek SquadAlbuquerque, New Mexico, United States
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Jack Holley
Colleague at Geek SquadBremerton, Washington, United States
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Jarod Keene
Colleague at Geek SquadOmaha, Nebraska, United States
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Randall Dennis
Colleague at Geek SquadKnightdale, North Carolina, United States
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Nathan Brooks
Colleague at Geek SquadTuscaloosa, Alabama, United States
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Robbie Bailey
Colleague at Geek SquadJenkinsburg, Georgia, United States
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Quentin Utter
Colleague at Geek SquadLouisville Metropolitan Area, United States
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Quick answers generated from the profile data available on this page.
Luis Ortiz works for Geek Squad.
Luis Ortiz is listed as Information Technology Specialist at Geek Squad at Geek Squad.
Luis Ortiz is based in High Point, North Carolina, United States while working with Geek Squad.
Luis Ortiz has worked for Geek Squad.
Luis Ortiz's colleagues at Geek Squad include Shaquille Smith, Umashankar Ketheeswaran, Aj Coleman, William Conoly, and Jack Holley.
You can use AeroLeads to view verified contact signals for Luis Ortiz at Geek Squad, including work email, phone, and LinkedIn data when available.
Luis Ortiz holds Associate Of Arts And Sciences - Aas, Computer And Information Systems Security/Information Assurance from Guilford Technical Community College.
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