Luis Soto
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Luis Soto Email & Phone Number

ServiceNow Operations Specialist at Roche at Roche
Location: San José, San Jose, Costa Rica 6 work roles 2 schools
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Current company
Role
ServiceNow Operations Specialist at Roche
Location
San José, San Jose, Costa Rica
Company size

Who is Luis Soto? Overview

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Quick answer

Luis Soto is listed as ServiceNow Operations Specialist at Roche at Roche, a company with 90641 employees, based in San José, San Jose, Costa Rica. AeroLeads shows a matched LinkedIn profile for Luis Soto.

Luis Soto previously worked as ServiceNow DXP Operations Specialist at Roche and Senior Service Desk Analyst at Roche. Luis Soto holds It Essentials & Cisco Ccna from Universidad De Costa Rica.

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Email format at Roche

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Roche

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Profile bio

About Luis Soto

As a Senior IT professional with a passion for complex technical challenges and a talent for time management, I bring a wealth of knowledge and expertise to the table. With a keen ability to build rapport with diverse individuals, I excel at navigating complex technical issues and finding creative solutions to meet business needs.My extensive experience in web applications, software, and hardware has given me a deep understanding of the industry and the technical skills necessary to succeed in today's fast-paced IT landscape. Whether working independently or as part of a team, I consistently deliver results that exceed expectations.

Current workplace

Luis Soto's current company

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Roche
Roche
ServiceNow Operations Specialist at Roche
switzerland
Website
Employees
90641
AeroLeads page
6 roles

Luis Soto work experience

A career timeline built from the work history available for this profile.

Servicenow Dxp Operations Specialist

Current

Costa Rica

  • As a skilled ServiceNow Operations Specialist, I have extensive experience configuring ServiceNow to meet the specific needs of my organization. I specialize in creating and maintaining record producers, services.
  • Creation, Configuration and maintenance of ServiceNow Record Producers, Services, Service Offerings, Knowledge Articles and Catalog Items.
  • Troubleshoot basic/medium dynamic routing scripting issues.
  • Creation of Interactive Reports.
  • Collaboration with teams during the onboarding of new Services, Maintain process-specific training materials, and support compliance activities.
  • Maintain continuous improvement initiatives based on KPIs.
Jan 2022 - Present

Senior Service Desk Analyst

Costa Rica

  • As a Senior Service Desk Agent, I was responsible for managing access and troubleshooting issues for internal and external users. I provided first-level support for Roche-approved software and hardware, ensuring.
  • Troubleshoot issues and manage access for internal and external users.
  • Provide first-level support for Roche-approved software and hardware, aligned with global and regional practices.
  • Provide first-level support for Google Suite and Microsoft Office.
  • Instruct internal and external users on how to properly use Roche/Genentech tools and services.
  • Work with global and regional teams to develop new knowledge articles for the Service Desk database.
May 2020 - Jan 2022

It Helpdesk Analyst

Costa Rica, Mexico

  • Technical assistance with setup and troubleshooting of software, hardware, equipment and infrastructure.
  • Manage Spiceworks ticketing system for internal employees and third-party independent consultants.
  • Discuss and implement technical solutions to possible hardware/software issues.
  • Efficiently research issues to implement appropriate resolutions.
  • Install computer peripherals for users.
  • Creation of new users, groups, and distribution lists.
Oct 2018 - May 2020

Trainer

Costa Rica

  • Developed new training strategies to speed up the learning process.
  • E-learning development and design.
  • Training course, material and agenda implementation for Customer Service (From Scratch)
  • Training Videos with Voice Over implementation for E-Learning (Adobe Premiere and Camtasia)
  • New learning techniques implementation (Kirkpatrick Model.)
  • Work from office and home (when needed.)
Dec 2016 - Oct 2018

Technical Support Representative

  • Provide a second level of technical support to Wacom customers in Canada, the United States, and Latin America.
  • Maintain mastery of Wacom products and related software applications commonly used with the product (such as Adobe Creative Suite, Autodesk, Corel, and Microsoft/Apple pen input features.)
  • Discuss and implement technical solutions to possible hardware/software issues.
  • Advanced troubleshooting for different Wacom devices (hardware and/or software.)
  • Ensure proper escalation and inform leadership team accordingly.
  • Follow timely escalation process.
Feb 2016 - Dec 2016

Technical Support Representative

Hp
  • Act quickly to resolve customer issues.
  • Identify and relate to user’s different technical skill levels, and respond appropriately.
  • Explain technical terms, issues, and processes clearly over the phone.
  • Perform logical troubleshooting – ask appropriate questions to get a comprehensive description of the problem, logically check possible causes and identify the root's issue.
  • Efficiently research issues to implement appropriate resolutions.
  • Take full ownership, follow through on every issue, and proactively alert leadership of system, tool, network or other issues.
Mar 2015 - Feb 2016
Team & coworkers

Colleagues at Roche

Other employees you can reach at roche.com. View company contacts for 90641 employees →

2 education records

Luis Soto education

English Language And Literature/Letters

Instituto Nacional De Aprendizaje - Ina
FAQ

Frequently asked questions about Luis Soto

Quick answers generated from the profile data available on this page.

What company does Luis Soto work for?

Luis Soto works for Roche.

What is Luis Soto's role at Roche?

Luis Soto is listed as ServiceNow Operations Specialist at Roche at Roche.

Where is Luis Soto based?

Luis Soto is based in San José, San Jose, Costa Rica while working with Roche.

What companies has Luis Soto worked for?

Luis Soto has worked for Roche, Dwellworks, Smiledirectclub, Teleperformance Costa Rica, and Hp.

Who are Luis Soto's colleagues at Roche?

Luis Soto's colleagues at Roche include Tamara Senior, Robson Quissak, David Gogichaishvili, Andrey Filippov, and Javier Concha Ruiz.

How can I contact Luis Soto?

You can use AeroLeads to view verified contact signals for Luis Soto at Roche, including work email, phone, and LinkedIn data when available.

What schools did Luis Soto attend?

Luis Soto holds It Essentials & Cisco Ccna from Universidad De Costa Rica.

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