Luis Ramos Email & Phone Number

Algés, Pt

Lisbon, Portugal

Senior Technical Service EngineerFujitsu Technology Solutions (ING group project)Main functions:• Office 365 user account management• Intune device management – Windows OS / macOS• Global user support on device enrolment (Windows OS pre-provision and user-driven enrolment, macOS enrolment), Cloud Managed Workplace device O365 user account configuration, O365 apps support and Outlook profile setup • Exchange Online – message flow, message trace and message header… Show more Senior Technical Service EngineerFujitsu Technology Solutions (ING group project)Main functions:• Office 365 user account management• Intune device management – Windows OS / macOS• Global user support on device enrolment (Windows OS pre-provision and user-driven enrolment, macOS enrolment), Cloud Managed Workplace device O365 user account configuration, O365 apps support and Outlook profile setup • Exchange Online – message flow, message trace and message header analyser• OneDrive, SharePoint and Teams app support Show less

Lisboa E Região, Portugal

Network Planning and Optimization Consultant Nokia Solutions Networks (outsourcing)Main functions:• Radio access content management (2G, 3G & LTE)• KPIs analysis, creation and conversion• General Network Reports (3G & LTE sites On-Air, 3G & LTE network overview)• Reporting & Troubleshooting (2G, 3G & LTE)• Evolution of Service Quality Indicators analysis, problems identification and improvement suggestions• Service Quality Indicators analysis - drive tests and/or… Show more Network Planning and Optimization Consultant Nokia Solutions Networks (outsourcing)Main functions:• Radio access content management (2G, 3G & LTE)• KPIs analysis, creation and conversion• General Network Reports (3G & LTE sites On-Air, 3G & LTE network overview)• Reporting & Troubleshooting (2G, 3G & LTE)• Evolution of Service Quality Indicators analysis, problems identification and improvement suggestions• Service Quality Indicators analysis - drive tests and/or network counters• Identifying degradation and their origin• Perform site parameter modifications• Real time network analysis, research and alarm troubleshooting• Planning and suggestion of improvement actions• 2G, 3G and 4G Analysis Show less

Lisboa E Região, Portugal

Technical IT SupportDiebold Nixdorf IT Services (outsourcing)Main functions:• System Administrator of commercial networks to the following customers-Petróleos de Portugal - Petrogal, S.A.-Sonae SGPS, S.A. • Customer care support software ERP Namos (GALP)• Support for automatic payments system iPayment (GALP)• Support for Mobile Self-Scanning system TPiSHOP (SONAE)• Backup systems monitoring and management• Remote user support• Diversified software… Show more Technical IT SupportDiebold Nixdorf IT Services (outsourcing)Main functions:• System Administrator of commercial networks to the following customers-Petróleos de Portugal - Petrogal, S.A.-Sonae SGPS, S.A. • Customer care support software ERP Namos (GALP)• Support for automatic payments system iPayment (GALP)• Support for Mobile Self-Scanning system TPiSHOP (SONAE)• Backup systems monitoring and management• Remote user support• Diversified software installation and configuration• Dispatching and planning management of tech field service interventions • Technical support for technological roll-out projects Show less

Lisboa E Região, Portugal

Systems and Network Administrator OCR – Organização, Computação e Redes, Lda.Main functions:• IT technician in company clients• Customer care support for ERP software PHC• Microsoft Systems Administrator• Microsoft Systems installation and management in Cloud Computing solutions• Active Directory services deployment and advanced management• DNS, FTP and HTTP server’s installation and management• Remote desktop and VPNs connection management• Repair and… Show more Systems and Network Administrator OCR – Organização, Computação e Redes, Lda.Main functions:• IT technician in company clients• Customer care support for ERP software PHC• Microsoft Systems Administrator• Microsoft Systems installation and management in Cloud Computing solutions• Active Directory services deployment and advanced management• DNS, FTP and HTTP server’s installation and management• Remote desktop and VPNs connection management• Repair and management of computer and network equipment• Image deployment and data management• Backup systems monitoring and management• User support Show less

Lisboa E Região, Portugal

IT Technician DTS IT ServicesMain functions:• IT field technician to the following customers:-Grupo Caixa Geral de Depósitos (CGD)-Grupo Millenium Banco Comercial Português (BCP)-Autoridade Tributária e Aduaneira, AT-Grupo Jerónimo Martins SGPS, SA-Grupo Sonae SGPS, SA-Grupo Legrand, SA-AB Electrolux-Deutsche Lufthansa AG• Computer equipment repair, replacement and management• Image deployment and data management• Backup systems monitoring… Show more IT Technician DTS IT ServicesMain functions:• IT field technician to the following customers:-Grupo Caixa Geral de Depósitos (CGD)-Grupo Millenium Banco Comercial Português (BCP)-Autoridade Tributária e Aduaneira, AT-Grupo Jerónimo Martins SGPS, SA-Grupo Sonae SGPS, SA-Grupo Legrand, SA-AB Electrolux-Deutsche Lufthansa AG• Computer equipment repair, replacement and management• Image deployment and data management• Backup systems monitoring and management• User support Show less

Lisboa E Região, Portugal

IT Technician Fujitsu Technology Solutions IT Services (outsourcing)Main functions:• IT field technician to the following customers:-Grupo Caixa Geral de Depósitos (CGD)-Grupo Millenium Banco Comercial Português (BCP)-Grupo Banco Espírito Santo (BES)-Direcção-Geral de Informática e Apoio aos Serviços Tributários e Aduaneiros-Lexmark International, Inc.-Globalia Corporation• Computer equipment repair, replacement and management• Image deployment and… Show more IT Technician Fujitsu Technology Solutions IT Services (outsourcing)Main functions:• IT field technician to the following customers:-Grupo Caixa Geral de Depósitos (CGD)-Grupo Millenium Banco Comercial Português (BCP)-Grupo Banco Espírito Santo (BES)-Direcção-Geral de Informática e Apoio aos Serviços Tributários e Aduaneiros-Lexmark International, Inc.-Globalia Corporation• Computer equipment repair, replacement and management• Image deployment and data management• Backup systems monitoring and management• User support Show less

Lisboa E Região, Portugal

IT Technician Fujitsu Siemens Computers GmbH IT Services (outsourcing)Main functions:• IT field technician for the following customers:-Grupo Caixa Geral de Depósitos (CGD)-Grupo Millenium Banco Comercial Português (BCP)-Grupo Banco Espírito Santo (BES)-Direcção-Geral de Informática e Apoio aos Serviços Tributários e Aduaneiros-Lexmark International, Inc.-Globalia Corporation• Computer equipment repair, replacement and management• Image deployment and… Show more IT Technician Fujitsu Siemens Computers GmbH IT Services (outsourcing)Main functions:• IT field technician for the following customers:-Grupo Caixa Geral de Depósitos (CGD)-Grupo Millenium Banco Comercial Português (BCP)-Grupo Banco Espírito Santo (BES)-Direcção-Geral de Informática e Apoio aos Serviços Tributários e Aduaneiros-Lexmark International, Inc.-Globalia Corporation• Computer equipment repair, replacement and management• Image deployment and data management• Backup systems monitoring and management• User support Show less

Ccna Cisco Certified Network Associate, Tcp / Ip Networking

Cisco Networking Academy

Técnico De Informática - Instalação E Gestão De Redes, Tecnologias Informação

European Qualifications Framework (EQF): Level 4