I lead operations, development, create and manage processes for Professional Diploma Programs in Entrepreneurship, Finance, Management and Leadership, Internship as well as customized programs on Leading Trends in Humanities, the Sciences, Innovation, Technology and Entrepreneurship.- Manage, plan and administer all administrative, academic, financial, and facilities operations of the department- Create, implement, execute and manage student development processes for academic assessment and quality control.- Create and implement processes for faculty and course management.- Create, implement and execute operations processes for program logistics including scheduling, accounting and events.Lead on creating and developing our Career Development Program for International Students.

• Developed, coordinated and executed TRiO student programming including college visits, student award banquets, and academic field trips.• Managed and executed program site visits, including budgeting and expenses.• Successfully planned, marketed, and implemented out of state student trips to Washington, D.C.• Produced and facilitated professional student workshops for the UC Berkeley Upward Bound Summer Residential Program.• Developed thorough program alumni network database which tracked students post high school and into college.• Advised students and family on information regarding program policy, goals and expectations.

• Demonstrated excellent customer service skills.• Consistently monitored and met sales goals on a daily, weekly, and monthly basis.• Clearly explained policies and procedures to customers in regards to financial accounts.• Efficiently trained new employees on day-to-day operations, company policies and standards, and sales strategies.

• Represented the university at local college fairs and by guiding campus tours to prospective students, and parents/guardians.• Facilitated admissions presentations in both English and Spanish, advised individuals on admission application and transcript review.• Served as the lead on coordinating university sponsored events such as open house and college conferences.• Utilized university guidelines and policies to advise students on appropriate academic tracks.• Maintained confidentiality of student records and contact information by following FERPA guidelines on a day to day basis.

• Served to meet program goals of advising and empowering a cohort of middle school students to pursue a higher education in S.T.E.M careers.• Strengthened students’ ability to grasp mathematical concepts in algebra and geometry through academic tutoring, mentoring and leadership development.• Successfully collaborated with colleagues in the planning, coordination and execution of academic support events and activities.• Supervised academic tutoring sessions and study groups.