Luiz Conceicao Email and Phone Number

Over 13 years of experience in IT, working as Support Analyst/Field Engineer, supporting Contact Center Companies and Financial Institutions. Extensive technical knowledge of Voice Recording Systems Such as NICE NIM 4.1, NICE Engage, NICE NTR, Verint V11 and V15.x, Verint Financial Compliance(Verba) and IPC Unigy Trading Floor Solution.(Professional certified by Nice Systems, Verint Systems and IPC systems).I have been working on many projects, especially deploying Recording systems Integrated with IPC Unigy Trading Floor for the largest Financial institutions in Latin America, such as Banco BNDES, BTG Pactual, JP Morgan, Banco De La Nacion Argentina, Rabobank, Banco Itaú among others.Skills• Cisco Network CCNA training – at Senac.• Verint WFO V11 Certified at Verint System - Alpharetta, GA.• Verint Biometrics Certfied at Verint Systems – Alpharetta, GA.• IMR 15.x Unified Certified at IPC systems• Nice NTR Fundamentals Certified at Nice Systems – Denver, CO.• Verint Financial Compliance 9.6 (Verba) Certified at Verint.• Unigy v4.x Advanced Administration Certified - Training at IPC Systems• Portuguese Native• English fluentKnowledge High proficiency in Windows Server administration, VMWARE, SQL and Cisco CUCM PBX.