Luiz Frank Email & Phone Number

Oakville, Ontario, Canada

London, Ontario, Canada

Recife, Pernambuco, Brazil

• Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to clients’ vision, mission and purpose.
• Developed processes, procedures, and manuals for the IT department.
• Collaborated in defining corporate technology strategies.
• Adjusted project plans to dynamic goals, staffing changes, and operational specifications.
• Co-managed software projects defining scope, and managing milestones.
• Interviewed, hired, trained, and mentored new hires.

Recife, Pernambuco, Brazil

• Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to clients’ vision, mission and purpose.
• Developed processes, procedures, and manuals for the IT department.
• Collaborated in defining corporate technology strategies.
• Adjusted project plans to dynamic goals, staffing changes, and operational specifications.
• Co-managed software projects defining scope, and managing milestones.
• Interviewed, hired, trained, and mentored new hires.

Recife, Pernambuco, Brazil

• Managed projects from conception to implementation while keeping track of costs, and monitoring performance and key milestones.
• Met project deadlines by coordinating with contractors to manage performance.
• Fostered connection between projects’ stakeholders to discuss deliverables, schedules, and conflicts.
• Ensured the deliverables' quality and specifications compliance before submitting them to clients.

Recife, Pernambuco, Brazil

• Mentored and guided the software development and support team to ensure excellent completion of assigned duties.
• Built strong relationships with customer support analysts through positive attitude and attentive response.
• Implemented the company’s mission and goals while ensuring the team’s professional development
• Provided regular team performance appraisals.
• Managed a team of 10 System and Test Analysts.
• Established open and professional relationships with team members to resolve various issues quickly.

Recife, Pernambuco, Brazil

• Developed and performed code maintenance using Delphi and PL/SQL for Oracle and Microsoft SQL Server in the enterprise resource planning system called “Dotação” used in government institutions.
• Served customer support analyst team.
• Delivered in-depth ERP training, imparting knowledge of best practices for protecting data and minimizing errors.

Recife, Pernambuco, Brazil

• Developed and performed code maintenance using Centura ( SQL Windows ) and PL/SQL for Oracle and Microsoft SQL Server in the enterprise resource planning system called “Pirâmide” used in large corporations throughout.
• Solved systems’ bugs and errors through troubleshooting.
• Investigated and addressed system issues to enhance usability and improve functionality.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
• Used knowledge of application components in conjunction with query tools to achieve business objectives.

Recife

• I worked as a systems analyst as a member of the client's systems team, supporting the development and maintenance of software solutions using the Clipper 5.2 language:- Client: ALCOA ALUMINIO S.A – Aug/1996 to Oct/1998
• Developed and performed code maintenance in corporate solutions for production, registration and control of orders, sales invoicing, and data processing.
• Resolved system´s bugs and errors through troubleshooting.
• Investigated and addressed system issues to enhance usability and improve functionality.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.- Client: ELETRÔNICA PERNAMBUCANA LTDA – Sep/1995 to Jul/1996
• Solely developed the Store Front and Control System, covering: Billing, Inventory, Cash, Reservations, Sales, Commissions, and integration of the 4 branches from scratch.

Diploma Of Education, Web Development And Internet Applications

Today's web development professional requires modern, expert technical knowledge to build online sites and applications that are.

Master Of Business Administration - Mba, Project Management

Project management is a very important tool to ensure the effectiveness of new processes in a company. Therefore, the Project Management.

Bachelor'S Degree, Computer Science