• Network general proficiency and Administration ( Microsoft Network, Novel, NETSERVER and WIFI )• Networked Hardware and peripheral devices (full domain)• Hardware and Software Maintenance, Troubleshooting, Upgrading and data recovering• Quick Devices tasks solutions• T1; DSL; Cable; Satellite; TCP/IP configuration and maintenance• Remote control access and Help Desk assistance• Windows Platform ( 2000, NT, XP, Vista AND Windows 7 )• MSOffice PRO ( One Note; Word; Excel; PowerPoint; Outlook; Publisher; Project; FrontPage; Expression )• COREL DRAW SUITE (Multi-versions X4, X5 and X6 )• Adobe Suite CS5• Works PRO ( Database/Form builder )• Virus/Spyware/Malware Suites – Norton, Panda, MacAfee, Microsoft Antivirus and Bit Defender• Quick Books (Pro, Retail, POS and Premier), MS Money and Quicken.• EMR – Electronic Medical Record ( All Script, EHR and Touch Works )• Altiris System and LANDesk System• Microsoft Virtual Machine and VMware Workstation• Also proficiency on Smart Phones, Tablets and IPad applications, setup and configurations• HP and XEROX printers ( Local and Network )• Not Certified but Advanced Knowledge on Mac OS.

• Assisted staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.• Worked with vendor support contacts to resolve technical problems with desktop computing equipment and software.• Worked with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.• Set up, maintain and troubleshoot Microsoft Windows desktop and notebook computers• Set up, maintain and troubleshoot Desktop, Laptop and staff tablets• Installed and configured software• Set up and configure printers, scanners, and other peripherals• Maintained and troubleshoot classroom audio visual equipment• Documented issue resolution using the help desk ticketing system• Maintained inventory of all hardware and software resources and parts• Worked with outside vendors as needed• Straight relation with ADP Systems, Snap On and CRM Data Systems. • 108 PCs on the whole Campus• Smart Phones Support• Tablets and Handheld devices support.

• Assisted staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.• Departmental Desktop support for 4000 users• Help Desk and technical support, Network Operations Center, antivirus systems,deployment projects and IT support.• Worked with vendor support contact to resolve technical problems with desktop computing equipment and software.• Worked with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.• Interacted with numerous computer platforms in a multi-layered client server environment.• Ensured desktop computers interconnect seamlessly with diverse systems and users.• Trained and oriented staff on use of hardware and software.• Recommended and/or performed upgrades on systems to ensure longevity.• Worked with procurement staff to purchase hardware and software.• Assessed functional needs to determine specifications for purchases.• Ordered computer supplies.• Assisted in maintaining LAN/WAN records and, as appropriate, telephone systems cable.• Help Desk Support, configuration and Consulting.• Hardware, Software and Devices assistance/consulting.• VPN; Remote Access and Wireless configuration.• 3000+ Dell, Lenovo and HP PCs on Campus and Off-site• Assisted Multiple Off-site Locations all over New Haven County• Used LANDesk as main tool for deployment, configuration, migration and access of all inventories on Campus.