Maria Luiza Ramiento Email & Phone Number

via Temasek Management Services

Business Operations & Strategy Business Owner - Global Service Delivery (GSD) Analytics Dashboard• Prioritizes enhancement requests from stakeholders for sprint planning with the technical team• SAP Analytics Cloud data structure, sources, and connectivity options• Coordinate requirements for data science projects such as sentiment analysis for HR ticket surveysBusiness Analyst• Builds Quarterly Business Reviews for the GSD senior leadership team to derive business critical insights and ensure functional alignment of strategic objectives and execution. • QBR Operational and Value Creation page in the analytics dashboard resulted to a real-time, actionable view of risks and opportunities• QBRs have evolved from a retrospective / status reporting to a data-driven decision-making platform for leaders and has provided transparency on efficiency gains in GSD.Co-lead Experience Management (XM) Community• Executes GSD functional standards governance• Analyze results of Customer Listening Process across service lines to demonstrate impact• Consultation support to strengthen Cloud and Agile culture in GSD• Scrum Master for End-to-End Process Optimization OfficeHR Technology Project Management Office• Developed and rolled out a scalable project delivery model for around 50 running projects under the HR Tech portfolio of GSD. Designed project accelerators for ideation, agile scoping, user story mapping, user acceptance testing, and the like. • Automated the submission and workflow approval of project request process through MS Sharepoint Flow, thereby increasing project intake quality and reducing turnaround of approval time to 50%.• Drives and evangelizes Agile and Design Thinking methods in project teams to achieve positive consumer experience and operational excellence.

Relaunched BWN Manila in 2017, leading 58 core volunteers and committee leads. Drives intiatives to expand women’s leadership skills, career development opportunities, personal growth, and business acumen. Builds relationship with community partners and other external female networks. Role is also focused on events planning and project management.

• Establishes governance to ensure continuous improvement across team. Executes quality roundtable discussions with stakeholders and HRdirect.• Leverages customer listening sessions and customer journey mapping to gain insight on customer needs.• In cooperation with Leadership team, identifies, and implements quality standards. Ensures execution of necessary controls, to reach 100% achievement of customer expectations and SLAs (through report and data analysis, alignment with stakeholders, and Experience Review sessions).• Works on the automation of manual ticket workflows through IRPA, Docusign, or SSF service requests.• Supervises global HRdirect workgroups to ensure strategic partnership and collaboration with other HR teams in terms of content management, ticket handling, and providing feedback of customer experience.• Technical workstream lead for the HR live chat and chatbot project. Coordinates with the development team to ensure successful implementation. Manages tool testing and development/enhancement requests. Represents HR in council calls with other LUCs users such as IT, Procurement, and Customer Success.• Successfully piloted the live chat channel with an NPS of 97% and 9.66 CSat.• Content management for machine learning and chatbot consumption.• POC for the go-live of Employee Central (SF module). Liaised with the global project team on customer experience and technical feedback.• Drives Agile methods to achieve positive HR consumer experience and operational excellence (Kanban, OKRs, stand ups, design thinking, user stories, sprint. etc).• Project consultant for team process improvement and innovation initiatives. Facilitated ideation through customer journey mapping; project management using PMP fundamentals.

> Co-founded an internal SAP start-up focused on building a disaster relief collaboration platform on SAP HCP. This venture is seed-funded by the APJ board as part of the 1BLives* initiative.> Builds and maintains relationships with iNGOs and local PH NGOs as well as the UN (closely communicating with leaders from UN OCHA, WFP, UN CBI, etc). Manages the effective delivery and ongoing implementation of our proof of concept/prototype. In thenext months, will be conducting workshops to the partner NGOs.> Graduated from SAP.iO Accelerator Program (Fall 2017, Potsdam & San Francisco) - Lean start up approach; exposure to industry mentors; collaboration with design and engineering teams.*One Billion Lives (1BLives) is a crowdsourced, ground up SAP initiative employing the power of SAP technology to deliver sustainable, commercially-viable social impact

Member of the Global HR Early Talent program, a 1-year rotational training opportunity with exposure to 3 HR functions, including 1 international assignment. As part of a global team, I have developed a comprehensive knowledge of HR and SAP, as well as stretched my cultural experience. The program is supported by an on-the-job training, coaching, and mentoring. Highlights:- Drove 2 Communications Plan activities to market the program internally and externally. These are the Career after HRETP video series and the Career Landing Page- Project Site Lead for the 2017 HR Summit- Pre-launched SAP Talk in Manila- Hosted team meetings - Involved in PRIDE SAP (an organization to promote the LGBTQ community in PH)- Will be heading the Business Women Network in PHRotations:HR OPERATIONS CLOUD SERVICES / Integrated Talent Mgt- Supports in the daily operations focusing on the Calibration, Performance, and Goals module of Success Map.- Top contributor of the team to help achieve a CSAT score of above 9.0.- Involved in Testing for the new SAP Talk tool in Fiori. - High level training on other modules of Success Map including Employee Central.- On the side, assisted on training activities and resource improvement for the team as well as contributed for the team’s newsletter.GLOBAL TALENT EXPERIENCE / SAP Talk (Revamp on Performance Appraisals that focuses on continuous dialogue rather than numeric rating)- Drove the Continuous Improvement Plan for the project to reach Maturity Level 3. - Researched on compensation fundamentals which was utilized as the foundation of the Pay for Performance philosophy in parallel with SAP Talk.- Organized HRBP Feedback sessions and regular workstream meetings.- Aligned with the program lead of the HR Advisor project.

Catered to issues, inquiries, and work requests for the global Macquarie including payroll, rewards, learning, contracts, and data management. Provided to support to Tier 1 and Tier 2 level administrators. Software used: PeopleSoft, PEGASys, and AQDB.

Primary assignment was on compensation and benefits. Supported data management activities using IPP. Furnished monthly data reports on hiring and attrition. Engaged in talent acquisition and development activities. Spearheaded CCBBS Finance Week.

Conducted telemarketing to scout for Shell fleet card account prospects. Was also involved in client meetings and account closures. Provided first level support to account holders and made regular account reports.

Philippine delegate for the Malaysia International Youth Program

Master Of Science - Ms

Bachelor'S Degree

Education record