Technical Account Manager
Current
Mar 2024 - Present
AeroLeads people directory · profile
Luiz Carlos Marques Da Silva Jr Email & Phone Number
Technical Account Manager at Zendesk
at
Zendesk
LinkedIn matched
3 data sources
Profile completeness 100%
Current company
Role
Technical Account Manager at Zendesk
Location
Ireland, Ireland, Ireland
Company size
Who is Luiz Carlos Marques Da Silva Jr? Overview
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Quick answer
Luiz Carlos Marques Da Silva Jr is listed as Technical Account Manager at Zendesk at Zendesk, a company with 4161 employees, based in Ireland, Ireland, Ireland. AeroLeads shows a matched LinkedIn profile for Luiz Carlos Marques Da Silva Jr.
Luiz Carlos Marques Da Silva Jr previously worked as Technical Account Manager at Zendesk and Senior Premier Support Engineer at Zendesk. Luiz Carlos Marques Da Silva Jr holds Bachelor'S Degree, Business Administration And Management, General from Centro Universitário De Araraquara.
Company email context
Email format at Zendesk
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Zendesk
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Profile bio
About Luiz Carlos Marques Da Silva Jr
Luiz Carlos Marques Da Silva Jr is a Technical Account Manager at Zendesk at Zendesk. He possess expertise in technical support, customer relationship management, enterprise resource planning, information technology, customer experience and 7 more skills. He is proficient in English.
Listed skills include Technical Support, Customer Relationship Management, Enterprise Resource Planning, Information Technology, and 8 others.
Current workplace
Luiz Carlos Marques Da Silva Jr's current company
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Zendesk
5 roles
Luiz Carlos Marques Da Silva Jr work experience
A career timeline built from the work history available for this profile.
Senior Premier Support Engineer
- Being in a group of technical ninjas with a heart of gold, working closely with our top customers in a paid offering to both address their support requests and provide wholistic guidance and optimization stewardship.
- Taking part in customer meetings and addressing a range of topics such as product usability, implementations, integrations, product changes and service issues while managing related communication, technical account.
- Cooperating and coordinating with several internal departments, such as our Product, Engineering, Development, Success and Sales in order to improve customer experience and reduce customer effort;We are on when things.
Feb 2021 - Mar 2024
Technical Support Engineer
- Performing root cause analysis and general troubleshooting on multiple subject matters such as Web Widget Scripts, HTML, JavaScript, SSO, Email Deliverability, Reporting and Host Mapping- Being one of the the SME of Zendesk Explore (Reporting solution), being the point of contact for technical questions and help with building tailored queries and.
Jan 2020 - Jan 2021
Customer Support Advocate
- Providing bilingual technical support for existing B2B customers on multiple different channels such as live chat, phones, community pages, social networks and emails.- Evaluating, troubleshooting, and following-up on customer & platform issues as well as replicating and documenting every step for further escalations.- Promoting the company’s products.
May 2019 - Dec 2019
It Service Desk Agent
- Acting as the first point of contact for all internal SAP employees for infrastructure based issues.- Using our phone and ticketing system to ensure the IT Incidents are resolved and Service Requestsare fulfilled within a given SLA and in compliance with all security standards and policies.- Updating & utilizing our Knowledge Base and collaborating with.
Feb 2018 - May 2019
Team & coworkers
Colleagues at Zendesk
Other employees you can reach at zendesk.com. View company contacts for 4161 employees →
VN
Vincent Nuyda
Colleague at Zendesk
San Pedro, Calabarzon, Philippines, Philippines
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SS
Sylwia Szyda
Colleague at Zendesk
Łódź, Łódzkie, Poland, Poland
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LH
Laura Hunter
Colleague at Zendesk
Madison, Wisconsin, United States, United States
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SP
Shirley Poh
Colleague at Zendesk
Singapore, Singapore, Singapore
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CM
Caio Miler Lima 🏳️🌈
Colleague at Zendesk
São Paulo, São Paulo, Brazil, Brazil
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NF
Nicolas Feller
Colleague at Zendesk
Ireland, Ireland
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VH
Victor Henrique Füllemann
Colleague at Zendesk
Lisbon, Lisbon, Portugal, Portugal
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RL
Ricardo López 🇸🇻
Colleague at Zendesk
New York, New York, United States, United States
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TL
Timmy Lui
Colleague at Zendesk
Daly City, California, United States, United States
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MS
Marika Sarén
Colleague at Zendesk
Helsinki, Uusimaa, Finland, Finland
View →
Vincent Nuyda
Colleague at Zendesk
San Pedro, Calabarzon, Philippines, Philippines
View →
SS
Sylwia Szyda
Colleague at Zendesk
Łódź, Łódzkie, Poland, Poland
View →
LH
Laura Hunter
Colleague at Zendesk
Madison, Wisconsin, United States, United States
View →
SP
Shirley Poh
Colleague at Zendesk
Singapore, Singapore, Singapore
View →
CM
Caio Miler Lima 🏳️🌈
Colleague at Zendesk
São Paulo, São Paulo, Brazil, Brazil
View →
NF
Nicolas Feller
Colleague at Zendesk
Ireland, Ireland
View →
VH
Victor Henrique Füllemann
Colleague at Zendesk
Lisbon, Lisbon, Portugal, Portugal
View →
RL
Ricardo López 🇸🇻
Colleague at Zendesk
New York, New York, United States, United States
View →
TL
Timmy Lui
Colleague at Zendesk
Daly City, California, United States, United States
View →
MS
Marika Sarén
Colleague at Zendesk
Helsinki, Uusimaa, Finland, Finland
View →
2 education records
Luiz Carlos Marques Da Silva Jr education
Bachelor'S Degree, Business Administration And Management, General
Associate'S Degree, Computer Engineering Technology/Technician
FAQ
Frequently asked questions about Luiz Carlos Marques Da Silva Jr
Quick answers generated from the profile data available on this page.
What company does Luiz Carlos Marques Da Silva Jr work for?
Luiz Carlos Marques Da Silva Jr works for Zendesk.
What is Luiz Carlos Marques Da Silva Jr's role at Zendesk?
Luiz Carlos Marques Da Silva Jr is listed as Technical Account Manager at Zendesk at Zendesk.
Where is Luiz Carlos Marques Da Silva Jr based?
Luiz Carlos Marques Da Silva Jr is based in Ireland, Ireland, Ireland while working with Zendesk.
What companies has Luiz Carlos Marques Da Silva Jr worked for?
Luiz Carlos Marques Da Silva Jr has worked for Zendesk and Sap.
Who are Luiz Carlos Marques Da Silva Jr's colleagues at Zendesk?
Luiz Carlos Marques Da Silva Jr's colleagues at Zendesk include Vincent Nuyda, Sylwia Szyda, Laura Hunter, Shirley Poh, and Caio Miler Lima 🏳️🌈.
How can I contact Luiz Carlos Marques Da Silva Jr?
You can use AeroLeads to view verified contact signals for Luiz Carlos Marques Da Silva Jr at Zendesk, including work email, phone, and LinkedIn data when available.
What schools did Luiz Carlos Marques Da Silva Jr attend?
Luiz Carlos Marques Da Silva Jr holds Bachelor'S Degree, Business Administration And Management, General from Centro Universitário De Araraquara.
What skills is Luiz Carlos Marques Da Silva Jr known for?
Luiz Carlos Marques Da Silva Jr is listed with skills including Technical Support, Customer Relationship Management, Enterprise Resource Planning, Information Technology, Customer Experience, Microsoft Excel, Brazilian Portuguese, and Internet Services.
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