Jean-Baptiste Brière Email & Phone Number

São Paulo Area, Brazil

As part of the GTM organization, I'm leading ProServ program delivery from kick-off to completion. As part of my role as a Program Manager, I gather requirements, build project strategy and plan. I can either follow-up on execution, delegate the management to another project manager or execute myself when necessary. I seldom extend my expertise as a CX expert, a product consultant, technical consultant or even user experience strategist.Building engagement strategy, roadmap, product backlog, high level design and prototyping, workflow optimization, technical architecture. Team mentoring and delivery methodologies. * Recognition for Achievement H1 2020* Engagement Manager of the Year 2020* Leadership Award ‘21* Professional Service star Q1 2022* Customer Experience Awards runner-up Q2 2022

São Paulo Area, Brazil

At Axway, a software company specialized in middleware such as API Gateway, Managed File Transfer, I was managing Professional Services AXWAY’s API Management engagements for enterprise customers such as Itau Bank, B3 Stock Market, Toyota do Brasil, Toyota Bank, Telefonica / Vivo (Brazil), ABC Brasil Bank, Cetelem Bank, Carrefour, Card processor Rede. With the help of a technical team of architects and developers, I gained a solid experience in program management and technical consulting, specifically in API Management architecture and deployment, operations and scalability. I've been working with Global Axway teams to manage customer escalations, support requests, product enhancement requests.Exceed the service revenue objectives in 2017 and 2018. Exceed the NPS objectives in 2018. Contribution to services pre-sales and operations.

São Paulo Area, Brazil

Introduced the role in the region for Enterprise customers that were switching to a subscription model. Business plan, roadmap, bridging with the Support and Product team, hands-on support.

Paris - France

Leading eHealth system product backlog under the French secretary of state for health authority.

Région De Paris, France

Health systems implementation and integration. Process mapping and improvement.

Paris La Défense

PMO, Business Analyst, ITIL & CMMi process auditor.

Région De Mexico City, Mexique

Development of a 3D measurement system for microbiology experiments. See: Briere, J.B.; […]; Micro-stereoscopic vision system for the determination of air bubbles and aqueous droplets content […], 2005, Canada - ISSN: 1550-6185

Master Degree, Engineer In Information Technologies And Electronics

ESEO is a french comprehensive Institute of Science and Technology founded in 1956, accredited by french governement continuously. ESEO.

Philosophy And Politics, Auditor

Master'S Degree, Information Technologies

International university exchange program.

Master In It, Program Management And Processes, Master

Master'S Degree, It Processes