Luiz Roberto Gomes Email & Phone Number

São Paulo, São Paulo, Brasil

• Leadership in managing and administering Cloud Computing using Azure, Azure DevOps, DevSecOps, and FinOps technologies.
• Successfully implemented Cloud8 tool, centralizing account administration across various cloud providers, providing greater visibility and operational control.
• Functioned as a SysAdmin, handling installation, configuration, and maintenance of network servers and system architecture.
• Created virtualized environments using Vmware, ensuring efficiency and scalability.
• Followed ITIL methodology to ensure best practices in IT service management.
• Collaborated on projects with an Agile mindset, Design Thinking, Scrum, and Kanban, promoting operational efficiency.

São Paulo, Brasil

• Efficiently administered the Azure DevOps environment, providing crucial support for operations and projects.
• Sustained and executed projects related to Weblogic, Apache Tomcat, Linux, Application Load Balancer, and IIS Windows Server.
• Developed scripts for automation, performance analysis, and tuning of Middleware services, showcasing skills in Powershell, ShellScript, and Git.
• Administered the Azure integration platform, including API Management and APP Services.
• Managed integration services, with expertise in WebServices (WSDL/REST).
• Successfully implemented the APPDynamic observability tool.

Campinas, São Paulo, Brasil

• Effective management of DevOps, SysAdmin, and related technologies, including Azure DevOps, Azure Cloud, and Office 365.
• Expert in Azure CLI, PowerShell, Bash, and Linux Shell, ensuring efficiency and automation in daily operations.
• Implemented CI/CD Azure and Pipelines practices, promoting continuous integration and efficient delivery.
• Expert in VMware virtualization, covering IaaS, PaaS, and SaaS, providing scalable and high-performance environments.
• Efficiently managed Windows Server and Linux Server platforms, including CentOS, Debian, and Ubuntu.
• Solid experience in web technologies like Apache and databases like MySQL.

São Paulo, Brasil

• Complete supervision of physical and logical infrastructure, including File Server, Active Directory, DNS, DHCP, WSUS, and WDS.
• Management of CISCO Layer 2 and Layer 3 switches, HP switches, FortiGate Firewall, and Ubiquiti Access Point.Otimização de Perfil no LinkedIn
• Installation and configuration of VMware (ESXi) virtual environments and Windows and Linux operating systems.
• Efficient resolution of alerts/errors through the Zabbix monitoring system.
• Successful implementation of Grafana for advanced network and service monitoring.
• Introduction of Azure DevOps to enhance the application lifecycle.

São Paulo E Região

• Certisign - Network Analyst
• Maintenance of Veeam Backup System and Tape Library, ensuring data integrity and availability.
• Administration of File Server and Active Directory to ensure operational efficiency and security.
• Configuration and management of CISCO Layer 2 and Layer 3 switches, DELL servers, SonicWALL Firewall, routers, Ubiquiti Access Point, and Squid Proxy.
• Installation and configuration of VMware (ESXi) virtual environments, including the implementation of Windows and Linux operating systems on virtual and physical servers.
• Troubleshooting through the PRTG monitoring system.

São Paulo E Região, Brasil

• Comprehensive management of Data Center systems, including access control, air conditioning, monitoring, fire prevention, IP telephony, electrical, and network.
• Coordination of Data Center capacity, rack occupancy, and management of network access and structured cabling.
• Analysis and resolution of 2nd and 3rd level calls in network, hardware, and software, averaging 200 calls per month.
• Maintenance of an average SLA compliance and customer satisfaction of over 94%.

Pinhais, PR

• Specialized consulting in Windows computer networks, providing customized solutions to optimize technological infrastructure.
• Implementation of networks, including structured cabling, software, and telephony, aiming for the efficient integration of systems.
• Provision of preventive and corrective computer support services to ensure operational stability.
• Network computer training, empowering users and teams to operate and maintain systems effectively.
• Implementation of innovative technological solutions to meet specific customer needs.
• Installation, configuration, and documentation of wired and wireless networks, ensuring proper connectivity and security.

São Paulo Area, Brazil

• Effective management of the physical infrastructure support team, operating at 1st, 2nd, and 3rd levels in hardware, software, network, and telephony.
• Supervision of 10 analysts to support 800 employees nationwide.
• Creation of manuals and procedures based on ITIL methodology to improve operational efficiency.
• Maintenance of an average of 95% compliance with calls (around 700/month) within the established SLA.
• Achieved 94% very satisfied and satisfied customers through satisfaction surveys after implementing procedures, service catalog, and setting deadlines and goals.
• Implementation of procedures and service catalog to increase the area's visibility, gaining greater credibility in the services performed.

São Paulo Area, Brazil

• Analysis and resolution of company-related network, hardware, and software calls, averaging 600 calls per month.
• Configuration and administration of Windows 2003 and 2008 Networks, execution of operational Backup and restore routines in corporate environments.
• Active participation in Active Directory and Terminal Services.
• 2nd level support (Help Desk) in Windows 2000/XP/Vista/7 operating systems.
• Maintenance of Siemens Hipath 3800 and 4000 telephone exchange and Intelbras exchange.
• Software flows for Siemens Call Center Software (Open Scape Contact Center), call routing, and wave inclusion for IVR.

São Paulo E Região, Brasil

• Analysis of incidents and level 2 (back-office) requests according to agreed-upon service levels.
• Provision of support to Telefônica Brasil employees, ensuring effective solutions and quality service.
• Handling 100 calls per day to resolve incidents and meet requests.
• Achieved the milestone of 300 calls in the portfolio in just 3 months, keeping the queue only with daily calls.

Master Of Business Administration - Mba, Cloud & Edge Computing

Bachelor'S Degree In Information Systems, Administration And Management Of Computing/Information Technology

Training with competence to act in the areas of planning, analysis and evaluation of information technologies of the most different.

Técnico De Informática, Computing

Specialization in Assembly and Maintenance of computers, Windows operating system, printers and networks.