Lukas Baird Email & Phone Number

Colorado, United States

As a Lead Support Administrator at Urban Lending Solutions, I ensure smooth operation of network infrastructure and high standards of IT support for over 50,000 users across America and Canada. My responsibilities include:User Support: Resolving over 200 issues monthly, troubleshooting hardware/software problems, and managing user accounts.Ticket Management: Managing the ticketing system with Remedy and MS SharePoint, resolving 95% of issues within 72 hours, increasing team efficiency by 20%.Database Maintenance: Optimizing databases (MS Azure, SharePoint, Office 365, Outlook), ensuring 99.9% uptime and 100% compliance.Network Administration: Maintaining 99.9% network uptime using remote troubleshooting and on-site diagnostics.Security Management: Securing sensitive inventory/databases, reducing security incidents by 15%, and ensuring functionality of key-card locked doors and video surveillance systems.Team Leadership: Mentoring the IT support team, conducting training sessions, and creating troubleshooting guides. Implemented a continuous learning program, enhancing team performance by 20%.Key Accomplishments:Led network infrastructure migration, improving reliability and reducing downtime by 30%.Streamlined device reimaging/logistics processes, cutting setup time by 40%.Consolidated over 200 client workstations, enhancing productivity and workspace utilization.

As an IT Building Technician at Adams 12 School District, I provide vital IT support and maintenance services to ensure smooth operations across 53 schools, supporting approximately 40,000 user accounts. My responsibilities include:User Support: Delivering in-person and remote IT support for students and staff, resolving 95% of issues within the first contact. Troubleshooting hardware and software problems to minimize downtime and enhance user experience.Network Administration: Acting as the frontline Network Administrator, maintaining connectivity and local area networks for 53 schools. Utilizing network monitoring tools to quickly identify and resolve connectivity issues, typically within 2 hours.Hardware and Software Maintenance: Installing, maintaining, and supporting hardware and software systems. Diagnosing and resolving over 300 issues monthly using diagnostic tools and collaborative problem-solving with the IT department.Security Management: Ensuring computer and software security for students and staff by managing user accounts, setting folder permissions, and implementing regular security audits. Enhancing data security by 30% through proactive measures.Budget and Inventory Management: Monitoring and managing a $500,000 budget for computer hardware and software at the district level. Maintaining inventory, generating supply requests, and assisting in the strategic procurement of IT items, reducing costs by 15%.Key Accomplishments:Reduced average issue resolution time by 20% by implementing a new ticket prioritization system.Developed and implemented a training program for new staff, reducing onboarding time by 30%.Led a project to upgrade the district's network infrastructure, resulting in a 25% increase in network speed and reliability.

As a Purchasing Shift Lead at Denver International Airport, I managed critical purchasing functions and inventory control to support the airport's operations. My role involved:Department Purchasing: Overseeing department purchasing functions up to $15,000, ensuring efficient allocation of resources and adherence to budget constraints. Negotiating with suppliers to secure the best prices and terms.Inventory Management: Maintaining a 99.8% accuracy rate in metric disbursement for a $5.3M inventory by implementing rigorous inventory management practices and conducting regular audits. Ensuring the availability of necessary supplies and equipment.Team Leadership: Leading a team of 3 employees, overseeing daily operations, and improving team efficiency by 15% through strategic delegation and workflow optimization. Providing training and support to ensure high performance.Operational Support: Collaborating with leadership to maintain a demand fill rate of over 87%, optimizing procurement processes, and enhancing supplier relationships to meet the airport's operational needs.Key Accomplishments:Improved inventory accuracy by 15% through the implementation of a new inventory tracking system.Successfully reduced procurement costs by 10% through the negotiation of better supplier contracts.Recognized for outstanding leadership and team performance, resulting in a 20% increase in team productivity.

Associate'S Degree, Business Administration And Management, General

Education record

Business Administration And Management, General