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Marta Łukawska-Daruk Email & Phone Number
Współzałożyciel
at
CX Influencers
1 work email found
@customermatters.pl
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Współzałożyciel
Location
Warsaw, Mazowieckie, Poland
Company size
Who is Marta Łukawska-Daruk? Overview
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Quick answer
Marta Łukawska-Daruk is listed as Współzałożyciel at CX Influencers, a with 2 employees, based in Warsaw, Mazowieckie, Poland. AeroLeads shows a work email signal at customermatters.pl and a matched LinkedIn profile for Marta Łukawska-Daruk.
Marta Łukawska-Daruk previously worked as Managing Partner in CustomerMatters, CX&EX Consultant & Mentor at Customermatters and Head of Customer Experience Management Unit at Play (P4 Sp. Z O.O.). Marta Łukawska-Daruk holds Master'S Degree, Company Mangement from Uniwersytet Ekonomiczny W Poznaniu.
Company email context
Email format at CX Influencers
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*@customermatters.pl
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AeroLeads found 1 current-domain work email signal for Marta Łukawska-Daruk. Compare company email patterns before reaching out.
Profile bio
About Marta Łukawska-Daruk
Marta Łukawska-Daruk is a Współzałożyciel at CX Influencers. She possess expertise in change management, business analysis, banking, management consulting, strategy and 37 more skills. Colleagues describe her as "Marta is a result oriented, effective manager. She has a brilliant strategic point of view, which allows her to deal effectively with both short and long term objectives. Definitely she can be a key part of top management. She had mastered the art of managing people and she cares for the development of each employee, recognizing their hidden potential and possibilities. She is a great leader. I would be pleased to work with her again." and "Marta is a person that makes things happen. Perfectly organized, high level professional introducing innovative ideas and solutions. It was a real pleasure to work with Marta, discuss business strategies and look for opportunities. i am absolutely sure that Marta can push any business to make a step forward!"
Listed skills include Change Management, Business Analysis, Banking, Management Consulting, and 38 others.
Current workplace
Marta Łukawska-Daruk's current company
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Cx Influencers
10 roles
Marta Łukawska-Daruk work experience
A career timeline built from the work history available for this profile.
Managing Partner In Customermatters, Cx&Ex Consultant & Mentor
In CX MANAGEMENT:1. Helping organisations to understand where they are with delivering perspective customer experiences and how to design the target ones (research, analysis and consulting)2. Educating what CX is and how to measure it3. When and where it is possible - playing a role of our Client's Customer to deliver facts, facts, facts about experiencesIn CX GOVERNANCE:1. Supporting companies in their transformation into companies working in the CX approach (using the… Show more In CX MANAGEMENT:1. Helping organisations to understand where they are with delivering perspective customer experiences and how to design the target ones (research, analysis and consulting)2. Educating what CX is and how to measure it3. When and where it is possible - playing a role of our Client's Customer to deliver facts, facts, facts about experiencesIn CX GOVERNANCE:1. Supporting companies in their transformation into companies working in the CX approach (using the voice of the customer and the employee)2. Measuring the CX maturity of the organization3. Building a CX Governance Strategy (how to become a customer and employee-centric organization) Show less
Współzałożyciel
CX Influencers to pierwsza w Polsce grupa wymiany wiedzy najbardziej wpływowych profesjonalistów branży Customer Experience. Członkowie to praktycy biznesu, wyróżniający się osiągnięciami w transformacji Customer Experience w swoich firmach i dzielący się swoimi doświadczeniami z rynkiem.To twórcy trendów proklienckich działań w organizacjach we wszystkich obszarach podejścia Customer Experience: sposobach mierzenia doświadczeń, projektowania, diagnozy czy zmiany postaw pracowników w… Show more CX Influencers to pierwsza w Polsce grupa wymiany wiedzy najbardziej wpływowych profesjonalistów branży Customer Experience. Członkowie to praktycy biznesu, wyróżniający się osiągnięciami w transformacji Customer Experience w swoich firmach i dzielący się swoimi doświadczeniami z rynkiem.To twórcy trendów proklienckich działań w organizacjach we wszystkich obszarach podejścia Customer Experience: sposobach mierzenia doświadczeń, projektowania, diagnozy czy zmiany postaw pracowników w proklienckie. To osoby, które już zdobyły uznanie wśród branży profesjonalistów Customer Experience.Inicjatorami powstania grupy CX Influencers są: Aleksandra Jagiełło-Bono, Marta Łukawska-Daruk z CustomerMatters oraz Piotr Sadowski z Webankieta Show less
Head Of Customer Experience Management Unit
1. Customer procedures & regulations management (incl. Knowledge Management)2. CX processes audits, recommending and supporting implementation of changes in cooperation with Process Owners & units3. Verification & participation in Company projects 4. Customer Service Standards Consistency Management in all touch-points5. Measurement of SLAs’ fulfillment for Customers processes/procedures (end2end; individual steps)6. Management of quality-related surveys, studies & constant… Show more 1. Customer procedures & regulations management (incl. Knowledge Management)2. CX processes audits, recommending and supporting implementation of changes in cooperation with Process Owners & units3. Verification & participation in Company projects 4. Customer Service Standards Consistency Management in all touch-points5. Measurement of SLAs’ fulfillment for Customers processes/procedures (end2end; individual steps)6. Management of quality-related surveys, studies & constant monitoring of CX-related indexes (internal & external) as well as Customer inquiries & complaints; recommending corrective actions or changes in processes7. Cooperation in recommending changes and initiatives inside the organisation supporting CX and building CX culture 8. Building CX awareness through inside initiatives & trainings 9. Recommending in cooperation with respective organisational units CX initiatives addressed to Customers (external & internal) in different touch-points Show less
Apr 2011 - Nov 2012
Change Management Consultant
Printing Industry
1. new organisational blueprint2. business analysis of IT solution (ERP type)3. HR solutions support4. commissioning schemes development & implementation
Jun 2010 - Mar 2011
Head Of Consumer Finance Development & Support Department
1. managing 4 cross-functional teams, 35 employees (IT Analysis & Development, Distribution Network Support, Quality & Claims, Legislation & Organisation in Consumer Finance business line) 2. development, start-up implementation and CTB support of IT systems (CF products & processes) 3. daily support of all distribution channels: IT systems, CF products, credit policy and processes 4. CF customers’ claims process management and quality improvement, (services/ products/… Show more 1. managing 4 cross-functional teams, 35 employees (IT Analysis & Development, Distribution Network Support, Quality & Claims, Legislation & Organisation in Consumer Finance business line) 2. development, start-up implementation and CTB support of IT systems (CF products & processes) 3. daily support of all distribution channels: IT systems, CF products, credit policy and processes 4. CF customers’ claims process management and quality improvement, (services/ products/ processes)5. building up and management of CF business line organisation blueprint and legislation process Show less
Sep 2006 - May 2010
Head Of Consumer Finance Aplications Sub-Unit
Mar 2006 - Aug 2006
Head Of Social And Fringe Benefits Team
Jul 2004 - Feb 2006
Organisation (Processes) Expert
May 2002 - Jul 2004
Specialist In Organisation Department
Oct 1999 - Apr 2002
2 education records
Marta Łukawska-Daruk education
Master'S Degree, Company Mangement
Education record
High Shool (Malachowianka, Established In Year 1180)
FAQ
Frequently asked questions about Marta Łukawska-Daruk
Quick answers generated from the profile data available on this page.
What company does Marta Łukawska-Daruk work for?
Marta Łukawska-Daruk works for CX Influencers.
What is Marta Łukawska-Daruk's role at CX Influencers?
Marta Łukawska-Daruk is listed as Współzałożyciel at CX Influencers.
What is Marta Łukawska-Daruk's email address?
AeroLeads has found 1 work email signal at @customermatters.pl for Marta Łukawska-Daruk at CX Influencers.
Where is Marta Łukawska-Daruk based?
Marta Łukawska-Daruk is based in Warsaw, Mazowieckie, Poland while working with CX Influencers.
What companies has Marta Łukawska-Daruk worked for?
Marta Łukawska-Daruk has worked for Cx Influencers, Customermatters, Play (P4 Sp. Z O.O.), Printing Industry, and Deutsche Bank Pbc S.A..
How can I contact Marta Łukawska-Daruk?
You can use AeroLeads to view verified contact signals for Marta Łukawska-Daruk at CX Influencers, including work email, phone, and LinkedIn data when available.
What schools did Marta Łukawska-Daruk attend?
Marta Łukawska-Daruk holds Master'S Degree, Company Mangement from Uniwersytet Ekonomiczny W Poznaniu.
What skills is Marta Łukawska-Daruk known for?
Marta Łukawska-Daruk is listed with skills including Change Management, Business Analysis, Banking, Management Consulting, Strategy, Project Management, Management, and Retail Banking.
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