Software Tester
CurrentWorking with the Magic: the Gathering Arena program and its developers, I put the program through its paces. I also write testing points for new additions to the game.
Sep 2018 - Present
AeroLeads people directory · profile
Luke Austen-Smith Email & Phone Number
Software Tester
at
Wizards of the Coast
1 work email found
@wizards.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Software Tester
Location
Greater Seattle Area, United States
Company size
Who is Luke Austen-Smith? Overview
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Quick answer
Luke Austen-Smith is listed as Software Tester at Wizards of the Coast, a with 1008 employees, based in Greater Seattle Area, United States. AeroLeads shows a work email signal at wizards.com and a matched LinkedIn profile for Luke Austen-Smith.
Luke Austen-Smith previously worked as Seller Support Associate at Amazon and Client Success Advocate at Dreambox Learning. Luke Austen-Smith holds Bachelor Of Arts (B.A.), East Asian Studies from Oberlin College.
Company email context
Email format at Wizards of the Coast
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*@wizards.com
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AeroLeads found 1 current-domain work email signal for Luke Austen-Smith. Compare company email patterns before reaching out.
Profile bio
About Luke Austen-Smith
Oberlin College graduate with a Bachelor's Degree in East Asian Studies (class of 2015). Chicago-raised, Seattle-based, and interested in exploring and learning about new fields in which to apply and expand my skillset.
Listed skills include Leadership, Teamwork, Friendly Personality, Training, and 12 others.
Current workplace
Luke Austen-Smith's current company
Company context helps verify the profile and gives searchers a useful next step.
Wizards Of The Coast
8 roles
Luke Austen-Smith work experience
A career timeline built from the work history available for this profile.
Seller Support Associate
Worked directly with Amazon Sellers to troubleshoot issues ranging from account access to inventory uploading. Utilized aptitude for investigation over a variety of internal tools to resolve complicated issues at their source and follow up with Sellers to provide updates as they become available.
Nov 2017 - May 2018
Client Success Advocate
Provide troubleshooting support and clarifications to clients via phone and email. Identify when an issue needs to be escalated and perform the escalation to the appropriate team member. Make sure all program feedback and bug reports are sent to the developers for review and investigation.
Aug 2017 - Oct 2017
Customer Service Representative
Resolved client issues with Wizards products as quickly and painlessly as possible via phone and email. Collaborated directly with team members in- and outside the CS umbrella to provide comprehensive solutions to client issues. Consistently exceeded call goals at rates up to 10% above average, often taking 25% or more of all calls in a month.
Jul 2016 - Jul 2017
Crew Member
Assisted customers on sales floor and register while providing efficient, enjoyable service. Managed and tracked cheese department inventory as well as placed section restock orders. Commended by management for outstanding customer service throughout the duration of employment.
Aug 2015 - Jul 2016
Research Intern
Redesigned research database pages in order to improve function and ease of use. Managed schedule to prioritize time-sensitive projects. Gained fluency in the HTML and CSS skills required to better achieve project goals, although not required by the position.
Jun 2014 - Aug 2014
Sales Associate
Walked the sales floor helping customers make decisions with both my training and my personal experience. Also manned the registers and organized stock.
May 2013 - Aug 2013
Beach Manager/Lifeguard
Ensured the safety of beach patrons through proper management of the lifeguards assigned to my beach and the enforcement of City of Evanston rules and regulations for the waterfront.
May 2009 - Aug 2013
Team & coworkers
Colleagues at Wizards of the Coast
Other employees you can reach at wizards.com. View company contacts for 1008 employees →
SS
Steven Sng
Colleague at Wizards Of The CoastSingapore
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RW
Roscoe Wetlaufer
Colleague at Wizards Of The CoastSeattle, Washington, United States
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JM
Jonathan Miller
Colleague at Wizards Of The CoastRenton, Washington, United States
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TB
Toni Brill
Colleague at Wizards Of The CoastSuperior, Wisconsin, United States
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SB
Siera Bruggeman
Colleague at Wizards Of The CoastSeattle, Washington, United States
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BG
Bonnie Gabriel
Colleague at Wizards Of The CoastUnited States
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NS
Nathan Strand
Colleague at Wizards Of The CoastGreater Seattle Area, United States
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GS
Gabrielle Sperling
Colleague at Wizards Of The CoastMacquarie Park, New South Wales, Australia
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OH
Oyaji Homapon
Colleague at Wizards Of The CoastRedondo, Washington, United States
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CB
Charles Bramlett
Colleague at Wizards Of The CoastAtlanta, Georgia, United States
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Steven Sng
Colleague at Wizards Of The CoastSingapore
View →
RW
Roscoe Wetlaufer
Colleague at Wizards Of The CoastSeattle, Washington, United States
View →
JM
Jonathan Miller
Colleague at Wizards Of The CoastRenton, Washington, United States
View →
TB
Toni Brill
Colleague at Wizards Of The CoastSuperior, Wisconsin, United States
View →
SB
Siera Bruggeman
Colleague at Wizards Of The CoastSeattle, Washington, United States
View →
BG
Bonnie Gabriel
Colleague at Wizards Of The CoastUnited States
View →
NS
Nathan Strand
Colleague at Wizards Of The CoastGreater Seattle Area, United States
View →
GS
Gabrielle Sperling
Colleague at Wizards Of The CoastMacquarie Park, New South Wales, Australia
View →
OH
Oyaji Homapon
Colleague at Wizards Of The CoastRedondo, Washington, United States
View →
CB
Charles Bramlett
Colleague at Wizards Of The CoastAtlanta, Georgia, United States
View →
2 education records
Luke Austen-Smith education
Bachelor Of Arts (B.A.), East Asian Studies
Education record
Evanston Township High School
FAQ
Frequently asked questions about Luke Austen-Smith
Quick answers generated from the profile data available on this page.
What company does Luke Austen-Smith work for?
Luke Austen-Smith works for Wizards of the Coast.
What is Luke Austen-Smith's role at Wizards of the Coast?
Luke Austen-Smith is listed as Software Tester at Wizards of the Coast.
What is Luke Austen-Smith's email address?
AeroLeads has found 1 work email signal at @wizards.com for Luke Austen-Smith at Wizards of the Coast.
Where is Luke Austen-Smith based?
Luke Austen-Smith is based in Greater Seattle Area, United States while working with Wizards of the Coast.
What companies has Luke Austen-Smith worked for?
Luke Austen-Smith has worked for Wizards Of The Coast, Amazon, Dreambox Learning, Trader Joe'S, and Northwestern University - Kellogg School Of Management.
Who are Luke Austen-Smith's colleagues at Wizards of the Coast?
Luke Austen-Smith's colleagues at Wizards of the Coast include Steven Sng, Roscoe Wetlaufer, Jonathan Miller, Toni Brill, and Siera Bruggeman.
How can I contact Luke Austen-Smith?
You can use AeroLeads to view verified contact signals for Luke Austen-Smith at Wizards of the Coast, including work email, phone, and LinkedIn data when available.
What schools did Luke Austen-Smith attend?
Luke Austen-Smith holds Bachelor Of Arts (B.A.), East Asian Studies from Oberlin College.
What skills is Luke Austen-Smith known for?
Luke Austen-Smith is listed with skills including Leadership, Teamwork, Friendly Personality, Training, Critical Thinking, Management, Sales, and Time Management.
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