Luke Austen-Smith Email & Phone Number

Renton, Washington

Working with the Magic: the Gathering Arena program and its developers, I put the program through its paces. I also write testing points for new additions to the game.

Greater Seattle Area

Worked directly with Amazon Sellers to troubleshoot issues ranging from account access to inventory uploading. Utilized aptitude for investigation over a variety of internal tools to resolve complicated issues at their source and follow up with Sellers to provide updates as they become available.

Bellevue, WA

Provide troubleshooting support and clarifications to clients via phone and email. Identify when an issue needs to be escalated and perform the escalation to the appropriate team member. Make sure all program feedback and bug reports are sent to the developers for review and investigation.

Greater Seattle Area

Resolved client issues with Wizards products as quickly and painlessly as possible via phone and email. Collaborated directly with team members in- and outside the CS umbrella to provide comprehensive solutions to client issues. Consistently exceeded call goals at rates up to 10% above average, often taking 25% or more of all calls in a month.

Evanston, IL, USA

Assisted customers on sales floor and register while providing efficient, enjoyable service. Managed and tracked cheese department inventory as well as placed section restock orders. Commended by management for outstanding customer service throughout the duration of employment.

Evanston, IL, USA

Redesigned research database pages in order to improve function and ease of use. Managed schedule to prioritize time-sensitive projects. Gained fluency in the HTML and CSS skills required to better achieve project goals, although not required by the position.

Skokie, IL, USA

Walked the sales floor helping customers make decisions with both my training and my personal experience. Also manned the registers and organized stock.

Evanston, IL, USA

Ensured the safety of beach patrons through proper management of the lifeguards assigned to my beach and the enforcement of City of Evanston rules and regulations for the waterfront.

Bachelor Of Arts (B.A.), East Asian Studies

Activities and Societies: Theater, Science-Fiction/Fantasy Theme Hall

Education record

Activities and Societies: Swim Team, Water Polo Team, Concert Band, Marching Band, Theater