Luke Baldwin Email and Phone Number

Manage the operation of a small format Metro store in the Sydney CBD. - Provide daily coaching and support to 40 team members.- Plan month to month sales and merchandising goals including events eg Christmas, Easter.- Identify business opportunities and develop plans to maximise profit and reduce loss.- Establish talent pipeline to enable opportunities for people to grow.Key achievements:- Redeployed 30% of the stores workforce to adjust to Covid sales downturn.- Developed robust coaching plans to upskill team leaders into effective business managers.- Achieved 100% in process and procedure internal audit review in Sept 2023, a Metro first.- Proven track record of meeting and exceeding business KPI’s

Manage the day to day operation of a Metro store. Engage with Department Managers to ensure superior customer service is given, food safety compliance upheld, merchandising standards met or exceeded. Provide consistent coaching to all team members to up skill and develop.Support the Store Manager in ensuring strategic goals, sale targets and wage budgets are met.Engage with customers to maintain or develop a community atmosphere, including complaint resolution.

Assist the business in gathering / writing requirements and provide ongoing feedback to the development of a new software application for use by Woolworths Ltd store teams in over 3000 sites.Engage with business stakeholders to ensure business requirements are met.Test and provide feedback to offshore software development teams in the usability and behaviour of the application.

Manage the day to day operation of a supermarket. Engage with Department Managers to ensure superior customer service is given, food safety compliance upheld, merchandising standards met or exceeded. Provide consistent coaching to all team members to up skill and develop.Support the Store Manager in ensuring strategic goals, sale targets and wage budgets are met.Engage with customers to maintain or develop a community atmosphere, including complaint resolution.