Luke Benson Email & Phone Number

Camden, Sc, Us

• Act as part of an analytics team to analyze digital messaging chat records and accounts to drive changes within business processes and procedures• Identify trends and present data to invested parties• Recommend changes and updates to processes and procedures based on findings with supporting data points• Maintain a daily log of activities and projects• Network with other members and units of the business to ensure recommendations are feasible while also working to implement recommendations that have been approved• Trained in Lean/SIX SIGMA principles

• Responsible for front line servicing of customers needing technical support related to devices, products, services, and software purchased from, provided by, or serviced by Verizon Wireless• Utilized critical thinking skills to find solutions for customers both for current and future issues• Shared knowledge of troubleshooting skills and software with customers and peers• Worked directly with supervisor to ensure customer needs are met

Elgin, South Carolina, United States

• Assisted with growing customer base through sales and service• Maintained positive relationships with customers through customer service and communication skills• Assisted customers with various requests related to billing, technical support, purchases, international services, and service transfers• Developed interpersonal skills and networking skills

Greenville, South Carolina, United States

• Responsible for logistics, training, and maintenance for entire company-level organization• Presented data and information to higher echelons of support to convey organization needs and accomplishments• Developed and maintained network plan for communication nodes both in the US and overseas• Responsible for developing junior leaders within the organization, as well as mentoring future Officers• Trained in Network+, A+, and Security+• Managed four separate teams to accomplish daily needs• Coached and trained Soldiers monthly• Supervised over 20 Soldiers to accomplish given tasks• Assisted with mobilization of 144 personnel and over 138 pieces of equipment overseas• Planned, coordinated, and executed de-mobilization plan, to include flight plans, line hauls, and dock shipments of equipment, as well as flight coordination for all personnel over a nine-month period• Acted as the Red Cross messenger for the company overseas to ensure communication with family while mobilized• Acted as the company Equal Opportunity leader overseas• Achieved Top Secret security clearance• Received Honorable Discharge

Greenville, South Carolina, United States

• Responsible for 28 assigned Soldiers’ health, welfare, and training• Assisted in creating and executing plans to ensure tasks were completed on time• Acted as the company Equal Opportunity Leader to ensure fair treatment for all Soldiers• Prepared and documented counseling sessions monthly for all leaders within the platoon• Prepared and presented data and information to higher echelons of support to convey platoon needs and accomplishments• Planned and executed over 30 various missions and events• Trained in Network+, A+, and Security+• Achieved Secret level security clearance

Greenville, South Carolina, United States

• Responsible for 28 assigned Soldiers’ health, welfare, and training• Assisted in creating and executing plans to ensure tasks were completed on time• Acted as the company Equal Opportunity Leader to ensure fair treatment for all Soldiers• Prepared and documented counseling sessions monthly for all leaders within the platoon• Prepared and presented data and information to higher echelons of support to convey platoon needs and accomplishments• Planned and executed over 30 various missions and events• Trained in Network+, A+, and Security+• Achieved Secret level security clearance

Cayce, Sc

As a sales representative, I worked to communicate with customers to provide product knowledge and purchases.

Hillcrest Shopping Center, Spartanburg Sc

Master Of Science - Ms, Information Systems

Bachelor Of Arts - Ba, Chinese Language And Culture

Activities and Societies: Jazz/Pep Band, ROTC, Wofford Ambassadors