Luke Evans Email & Phone Number

United Kingdom

Wolverhampton, England, United Kingdom

o Staffing of 18 licenced venueso Managing 35 staff Door Supervisorso Delivering company induction, initial assessments, and comprehensive retails training of all new starters.o Dealing with Customer complaintso Recruiting new staff to improve standardso Implement and follow up officer training with personal development planso Customer liaison with venue management building customer relationshipso Visiting venue monthlyo Delivery plans and an associated… Show more o Staffing of 18 licenced venueso Managing 35 staff Door Supervisorso Delivering company induction, initial assessments, and comprehensive retails training of all new starters.o Dealing with Customer complaintso Recruiting new staff to improve standardso Implement and follow up officer training with personal development planso Customer liaison with venue management building customer relationshipso Visiting venue monthlyo Delivery plans and an associated procurement strategy for the delivery of operational security solutions to meet operation requirementso Maintain the projected staffing plan for security operations, including paid and contractors and budgets to support the security operations function and ensure that service levels are set appropriately.o Develop relevant Policies, Plans and Procedures as parameters for security operations activities and corporate security activities, ensuring the highest Health and Safety standards are meto Coordinate the provision of specialist security input to design of Games venues, sites and facilitieso Expertise, credibility, and leadership in Security planning with direct practical experience of large high profile and high threat events / projects.o Creatively apply a high level of knowledge to devise bespoke strategies, delivered to tight deadlines Show less

Birmingham, United Kingdom

o Delivering 19560 hours per period across Sainsburys retail siteso Management of 44 retail siteso Leading three Team Leaderso Lead the recruitment and training of Sainsburys new flagship store in Selly Oak, Sainsburys store of the future. o Managing 116 staff this included Security Officers / Elite Officer and Store Detectiveso Managing Secur-It subcontractors across eleven siteso Ensuring Team Leaders are allocating the correct guarding hours using resource to risk… Show more o Delivering 19560 hours per period across Sainsburys retail siteso Management of 44 retail siteso Leading three Team Leaderso Lead the recruitment and training of Sainsburys new flagship store in Selly Oak, Sainsburys store of the future. o Managing 116 staff this included Security Officers / Elite Officer and Store Detectiveso Managing Secur-It subcontractors across eleven siteso Ensuring Team Leaders are allocating the correct guarding hours using resource to risk results driven from incident reporting from stores.o Ensuring officer all officers reach and maintain officer performance standards against employee dashboardo Monitoring Kpi performance o Ensuring Focus stores are visited once week.o Ensuring all Centrepoint spreads sheets are updated in line with deadlines.o Delivering company induction, initial assessments, and comprehensive retails training of all new officers.o Dealing with Customer complaints o Informing Senior Area Manager of any coverage issues.o Recruiting new staff to improve standardso Participation in client meetings and identification of potential solutions to ongoing shrink challengeso Implement and follow up officer training with personal development plans.o Following disciplinary procedure if a security officer fails to attain required standards.o Duty Manager one weekend in three.o Customer liaison with store management building customer relationshipso Staff Visits once a Period to compete Kpi’s Store managemento Monitoring of in store complianceo Succession planning by identifying my Team leaders training needs and their successors o The provision of contractual hours the achieve Service Level Agreemento Supporting with Work Safe Home Safe / QHSE initiatives and compliance with policy and legislation o Sharing best practice with Mitie and Sainsburys colleagues.o Assisting the Birmingham branch with Ikea in coming Tupeo Void property checks once a week. Show less

Stoke-On-Trent, United Kingdom

o Leading the first Tesco region to be awarded to Mitie.o Delivering 6813 hours per period across retail and distribution sites. o Managing 87 staff.o Being point of contact for Tesco and Mitie Directors.o Delivering company induction, initial assessments, and comprehensive retails training of all new officers.o Dealing with Customer complaints o Informing client of any coverage issues.o Recruiting new staff to fill the 25 inherited vacancies then recruit… Show more o Leading the first Tesco region to be awarded to Mitie.o Delivering 6813 hours per period across retail and distribution sites. o Managing 87 staff.o Being point of contact for Tesco and Mitie Directors.o Delivering company induction, initial assessments, and comprehensive retails training of all new officers.o Dealing with Customer complaints o Informing client of any coverage issues.o Recruiting new staff to fill the 25 inherited vacancies then recruit attritiono Using Total Loss Insight Reports to target high value shrink areas o Participation in client meetings and identification of potential solutions to ongoing shrink challengeso Implement and follow up officer training with personal development plans.o Following disciplinary procedure if a security officer fails to attain required standards.o Duty Manager working covering seven regions dealing with blow outs and customer issues.o Customer liaison with store management building customer relationshipso Staff Visits once a Period to compete Kpi’s with security managero Monitoring of in store complianceo Budget managemento Succession planning by placing three officers on Operations manager level three courseo The provision of contractual hours the achieve Service Level Agreemento Supporting with Work Safe Home Safe / QHSE initiatives and compliance with policy and legislation o Sharing best practice with Mitie and Tesco’s colleagues.o Outgoing Tupeo Agree new charge and pay rates with Client Show less

Oxford, United Kingdom

o Delivering company induction, initial assessments, and comprehensive retails training of all new officers.o Dealing with Customer complaints. o Informing client of any coverage issues.o Recruit a minimum of three new staff members per month to match attrition. o Implement and follow up officer training with personal development plans.o Following disciplinary procedure if a security officer fails to attain required standards.o Training of Sainsbury’s colleagues when… Show more o Delivering company induction, initial assessments, and comprehensive retails training of all new officers.o Dealing with Customer complaints. o Informing client of any coverage issues.o Recruit a minimum of three new staff members per month to match attrition. o Implement and follow up officer training with personal development plans.o Following disciplinary procedure if a security officer fails to attain required standards.o Training of Sainsbury’s colleagues when requested.o Aid in the implementation of the risk to resource approach to guarding across the zone.o Lead total lose coaching programme, identifying potential solutions to ongoing shrink (loss) challenges.o Weekend working attending serious incidents across the zone.o Running of region when Regional Area Manager is on leave.o Customer liaison with store management building customer relationshipso KPI achievero Assisting Ram on not allowing shift coverage to fall below 99.5%o Staff Visitation once a quarter.o Sharing best practice with Mitie and Sainsbury’s colleagues.o Managing and assisting the two regional Sainsbury’s Safer Communities Team Leaders in achieving KPI’S. Show less

Birmingham, United Kingdom

o One of the first two trial areas for Sainsburys resource to risk model of guarding which since been rolled out contract wideo Won national award for team work for making a success of trail areaso Day to day running of thirty-six manned stores consisting of 14036 hours per Periodo Managing of over 90 security officers and store detectives.o Never allowing shift coverage to fall below 99.5%o Weekend working covering four regions ensuring all blow outs are… Show more o One of the first two trial areas for Sainsburys resource to risk model of guarding which since been rolled out contract wideo Won national award for team work for making a success of trail areaso Day to day running of thirty-six manned stores consisting of 14036 hours per Periodo Managing of over 90 security officers and store detectives.o Never allowing shift coverage to fall below 99.5%o Weekend working covering four regions ensuring all blow outs are resolved.o Retail Area Manager supporto Customer liaison with store managemento KPI achievero Ensuring adequate manning levels to ensure shift coverageo Conducting officer welfare checks on officers once a periodo Officer and customer up skilling o Working in partnerships with Profit Protection Mangers o Uniform ordering / Sia renewalso Processing expense payments via concuro Reviewing crime data to place security in stores at most appropriate time to risko Roistering using Timegate / Work Place Pluso Resolving daily challenges with customers and colleagueso Running of region when Regional Manager is on leaveo Recruiting of persons who will improve our colleague standardso Managing and using intelligence to send store detectives to stores with the greatest return on investment.o Supporting other regions with officers Show less

Wolverhampton, United Kingdom

o Detection/ Arresto Report/statement writing o Dealing with and investigating internal thefto Dealing with external thefto Deterring violent and public order offences o Protecting customers and colleagues from physical and verbal abuseo Observe shop thieves within legal and safety rules o Identifying areas that may generate potential losso Completing all follow up documentation after incidents have taken place o liaising with store/line managers and… Show more o Detection/ Arresto Report/statement writing o Dealing with and investigating internal thefto Dealing with external thefto Deterring violent and public order offences o Protecting customers and colleagues from physical and verbal abuseo Observe shop thieves within legal and safety rules o Identifying areas that may generate potential losso Completing all follow up documentation after incidents have taken place o liaising with store/line managers and reporting and communication with policeo Carrying out Staff and colleague Searches o General customer service o Demonstrating professionalism and an understanding of correct policies and procedureso Profit protection supporto Rom support o Maintaining a safe and risk free working environment by following health and safety procedures o Use of CCTV o Supervision of uniformed guards on site o Training of new store detectives Show less