Overseeing a small team of Senior Agents, with the goal of assisting high net worth customers on technical investing queries. Other responsibilities are complaint management and training.

Assisting high net worth customers with trading queries, corporate action events and placing trades. Other responsibilities are complaint management and training.

Assisting customers with technical trading queries, corporate action queries, as well as placing orders.

As a Showrooms Customer Adviser it is my job to welcome customers and answer any queries theymay have about the kitchen, bathroom and bedroom departments. I also schedule appointments withcustomers where we create 3D designs of their dream kitchen/bathroom. Following this it is then myjob to liaison with the customer throughout their project to make the process as easy and stress free as possible. I then run post purchase care for the customer and resolve any complaints or issues that arise. I have also worked extensively with taking customers through finance payments on Hitachi.

I worked in the General Insurance service department dealing with motor insurance telephone calls. The calls mostly consisted of taking of card payments, updating driver's details, no claims discounts and various other insurance policy amendments and dealing with general customer inquiries.