Luke Hancock Email & Phone Number

Colorado Springs, Colorado Area

■ Assisted business owners and IT departments in setting up phone systems,internet connections and wireless networks.■ Troubleshot a variety of business difficulties ranging from computer connectivity tocompanywide email problems.■ Worked autonomously on an email project, assisting customers withtroubleshooting, escalating to proper field advocates, and maintaining a reasonablepace for responses.■ Consistently maintained highest scores on the team statistic scorecard for past 10months

■ Assisted customers with finding the most efficient solution to dilemmas, rangingfrom technical difficulties to issues with billing.■ Ensured that customers received the most appropriate product for their needs inwith sales and retention efforts.■ Maintained the public WOW! Moments board with creative artwork every month.

Colorado Springs

■ Assist OneTechnologies customers with cancellation of services while trying toretain business.■ Promoted to Resolutions Specialist where duties included de-escalation of iratecustomers and assistance with credit report disputing.

■ Assisted in creation of internet conference events, including audio only events,video events, and interactive events.■ Interacted with clients regularly, through email, phone and web chat.■ Troubleshot areas that required special personalization by working with ACT’s andPGi’s web conferencing provider and by creating custom html that best suited theend user’s needs.■ Worked with the Enhanced Services and Web team to coordinate blast emailinvites using Dreamweaver and World Merge■ Began the project to provide ACT with a quality assurance / mystery shopperprogram which is still in development.