Kendal Stitzel Email & Phone Number

Colorado Springs, Colorado, United States

Regularly meet numerous release schedules with complex updates of single code base that supports multiple products. Write, update, edit, and illustrate manuals for handheld network testing devices. Prepare quick start guides to direct customer out-of-the-box experience. Integral part of documents translation process. Create and update one-sheet user documentation for certification and first use of new products.

Colorado Springs, Colorado, United States

Regularly meet numerous release schedules with complex updates of single code base that supports multiple products. Write, update, edit, and illustrate manuals for handheld network testing devices. Prepare quick start guides to direct customer out-of-the-box experience. Integral part of documents translation process. Create and update one-sheet user documentation for certification and first use of new products.

Colorado Springs, Colorado, United States

· Update and edit manuals, create illustrations for handheld network testing devices.

Santa Rosa, California, United States

Created and updated pre- and post-sales construction and updating of web sites for quantum computing solutions group.

Longmont, Colorado, United States

Met tight deadline schedule for updating numerous manuals for networking, video, and audio applications, reviewed by international team.

Greeley, Colorado, United States

Met fast release deadlines for creating and editing white papers for automotive Ethernet applications.

Loveland, Colorado

Provided fast contributions to project proposals; documented and illustrated wide variety of complex technical products for solar, battery, automotive, and power transistor systems. Assisted with preparing Statement of Work documents and related drawings for custom hardware projects.

Louisville, Colorado

Supervised conversion of user documentation to single source system. Migrated manuals from Microsoft Word to Madcap Flare, including creation of PDF layouts. Created, updated, and edited user manuals for industrial radio systems and for alternative energy battery product.

Loveland, Co

Sole owner of documentation for company-wide licensing product. Created, updated, and edited engineering hardware and software systems for electronic instrumentation applications. Updated and rebranded help and online documentation for test equipment licensing, command assistant, and software development products.

Loveland, Co

Supported major IT process documentation effort. Created, updated, and edited online DITA-based IT documentation for applications on multiple electronic accounting ledger systems (PeopleSoft, SAP, ADP).

Boulder, Colorado, United States

Recognized by national trade press as having the best documentation among competing products in the cloud security industry. Created, updated, and edited online help, API manuals, help-desk procedures, and system component graphics for cloud security and identity management applications.

• Created and updated installation and system documentation for federal data center services, including virtual machines, databases, security compliance documentation, and cloud application setup.• Tools used: Microsoft (Office, Word, Visio), IBM (Rational Portfolio Manager).

• Contract writer assigned to HP Workstation Group in Fort Collins, CO.• Created and updated maintenance and user manuals for HP workstations. • Assembled and disassembled computers and subsystems to document new products and assemblies.• Produced photos and diagrams and worked with technical illustrator to create professional quality graphics.• Tools used: Arbortext (Epic XML Editor), Adobe (Illustrator), Microsoft (Office, Visio), Vasont (XML content management system).

• Updated Java/HTML help file and XML definition file for major USDA tracking application. • Updated user manual with new text and screen shots.• Tools used: Adobe (Dreamweaver, Illustrator), Microsoft (Word, Visio).

Westminster, Colorado, United States

• Contract and direct-hire employee for radio frequency identification (RFID) engineering firm• Wrote user and reference manuals for RFID products, including software specifications, API guides, web-based management software, installation, integration, and troubleshooting. • Created mechanical drawings, illustrations, and photographs to document products and connecting hardware, including layout diagrams, schematics, and illustrated training materials. • Tools used: Adobe… Show more • Contract and direct-hire employee for radio frequency identification (RFID) engineering firm• Wrote user and reference manuals for RFID products, including software specifications, API guides, web-based management software, installation, integration, and troubleshooting. • Created mechanical drawings, illustrations, and photographs to document products and connecting hardware, including layout diagrams, schematics, and illustrated training materials. • Tools used: Adobe (FrameMaker, Acrobat, Illustrator, Photoshop), IXgen, Microsoft (Office, Visio), Subversion. Show less

• Updated online manual set and help system for new circuit board products for electronic test systems.• Created new illustrations and updated legacy illustrations, including layout diagrams, schematics, and isometric drawings. • Created new circuit-path diagrams to support sales personnel.• Tools used: Adobe (FrameMaker, RoboHelp, Illustrator), Microsoft Visio, Corel Draw.

• Wrote system administration manual for news aggregator client-server application. • Tools used: Microsoft Word.

Fort Collins, Colorado, United States

• Wrote, edited, and maintained installation and user guides for major USDA client-server application. • Created network drawings and documentation sets for network applications.• Developed, maintained, and updated help systems for multiple web sites and web-based applications. • Tools used: Microsoft (Visual Studio, Office, Visio, FrontPage), Adobe RoboHelp, PVCS.

• Developed manual for new software/hardware product for large engine control system.• Created user illustrations based on AutoCAD technical drawings.• Tools used: Microsoft (Word, Publisher), Adobe (PageMaker, FrameMaker), AutoDesk AutoCAD.

• Wrote, edited, and maintained 850-page documentation set for major Unix software distribution product, including 500-page manual (for print, web, and CD distribution), 150 pages of help text, and 200 pages of on-line command reference pages.• Performed quarterly updates of multiple sets of CD booklets, users guides, and multi-chapter reference manuals for Unix patch distribution product. Implemented design changes that resulted in 100-percent positive customer feedback.• Developed… Show more • Wrote, edited, and maintained 850-page documentation set for major Unix software distribution product, including 500-page manual (for print, web, and CD distribution), 150 pages of help text, and 200 pages of on-line command reference pages.• Performed quarterly updates of multiple sets of CD booklets, users guides, and multi-chapter reference manuals for Unix patch distribution product. Implemented design changes that resulted in 100-percent positive customer feedback.• Developed, published, and maintained multiple web sites using HTML. Helped implement XML conversion scheme that resulted in a seven-to-one reduction in maintained code.• Assisted translators in internationalizing on-line and print products. Implemented web status reporting of project that greatly simplified project tracking for translators.• Created and edited project documentation including requirements, use cases, audience analysis, functional specifications, and test plans.• Tools used: Adobe FrameMaker (Unix), Altova (XML Spy, XML Editor), HP HelpTag, emacs, v, Rational Clearcase. Show less

• Maintained multi-volume manuals and on-line help for major electronics test system.• Developed new manual and help text for PC based electronic test systems.• Tools used: Adobe FrameMaker (Unix and PC), HP HelpTag, Microsoft Word, RoboHelp.

• Created major technical sales/service proposals in response to RFPs from industry and government organizations. • Developed user manual for major Unix-based networking product, software converter manuals.• Performed content and copy editing for writing team.• Tools used: Microsoft Word, Adobe FrameMaker (Unix).

• Wrote and maintained user manuals and on-line help for multiple database distribution products. Clients included US Navy and the British Postal Service.• Tools used: Ventura Publisher, WordPerfect.

• Edited magazine articles and columns for monthly computer industry publication.• Tools used: Word Perfect.

• Wrote operator, software, and maintenance manuals and produced promotional materials for major robotic guided-vehicle system.• Tested documented procedures against actual equipment.• Tools used: WordPerfect, MacWrite, various hand and power tools.