Luke Jackson Email & Phone Number

San Francisco Bay Area

San Francisco, California, United States

• Technical Product Manager for First Mile capacity planning Plan of Record (POR) project which creates and maintains the 3-year network expansion horizon. Created and presented requirements and data models to secure executive team approval. Moved process from offline spreadsheets to a centralized full web stack product reducing cycle time 61%. Cross-functional impact on supply chain, operations research, finance, and real estate with a total entitlement of $93M.• Created and presented business proposal and product requirements for a real estate optimization system that recommends the optimal incremental build milestone decisions for First Mile network expansion. Leveraged existing machine learning (ML) models for marginal benefit analysis of fixed and variable costs with a total entitlement of $50M.• Owned the 2024 operational plan and drove a bottoms-up entitlement of $1.13B for the Supply Chain Execution org.• Resolved a data integration blocker where capacity containers were misaligned between the building requirements and capacity planning systems causing a planning discrepancy of 9%. Secured and directed tech resources to resolveblocker reducing the average time to enter building requirements 73.6% from 72 min. to 18 min.

Philadelphia, Pennsylvania, United States

• Led the design and cross-functional requirement specification for a next generation textile dryer that improvedthroughput 19%, reduced quality defects 7% and reduced employee equipment risks 83%.• Led the design and installation of $8.7MM of environmental emissions controls across 6 facilities. Realized 99.9%destruction of Volatile Organic Compounds and a 97% reduction of residue accumulation (8% reduction in downtime).• Developed unit-level process emissions reporting to satisfy PA-DEP requirements for permitting and plan approvals.• Developed and promoted 4 Safety Specialists ICs into managers with multi-site responsibilities.

Philadelphia, Pennsylvania, United States

• Led the hiring, construction, and launch of the 2nd on-demand manufacturing facility (ABE5) for Merch by Amazon.• Reduced quality defects (49% YoY) to save $431K in operating costs by revamping associate training programs.• Reduced equipment misconfigurations (43% YoY) by creating and implementing a software compliance tool.

Philadelphia, Pennsylvania, United States

• Led operations stakeholder management, user testing, and roll out for the production on-demand platform. Createdcritical product requirements for equipment integration and operations management.• Reduced customer complaints 38% QoQ by creating standard work manuals for production and quality control roles.

Dallas, Texas, United States

• Developed and promoted 6 associates into team leaders; all achieving double-level promotions within 18 months.• Enabled the successful onboarding of 600+ seasonal associates by reducing the learning curve for new-hires by 20% YoY.

Los Angeles, California, United States

• Introduced electric textile drying equipment to realize an 8% reduction in product defects and a 10% energy savings.• Reduced shipping costs 13% YoY to save $48K by replacing purchased shipping supplies with vendor provided supplies.• Established an Operations Support department to own standard work, and scheduled preventative maintenance.

Henderson, Nevada, United States

• Hired, developed, and led a team of 53 comprised of department heads, managers, supervisors and associates.• Full Profit & Loss (P&L) ownership including costs of goods sold, fixed and variable labor, and capital expenditures.• Implemented Lean manufacturing to realize a %11 YoY cost per unit savings with best quality and shortest cycle times.

Henderson, Nevada, United States

• Created product requirements document (PRD) and launched a web-based ERP software that delivered “print-ready”customer artwork to digital textile printers to realize a 28% QoQ improvement in variable cost per unit.• Brokered a deal for $1.37MM in production equipment with industry contacts to increase production capacity by 78%YoY. Saved $3.36MM in capital expenditure (81% below market price); inclusive of refurbishing and transportation costs.• Oversaw the installation of a global fleet of 47 digital textile-printing machines in US, EU, and South America.• Hired, developed, and led team of 6 electro-mechanical engineers responsible for equipment uptime and maintenance.

Henderson, Nevada, United States

• Led the hiring, construction, and launch of the 2nd US based on-demand manufacturing facility in Henderson, NV; realized a first ship date 2-months ahead of plan.• Led production team of 30+ comprised of managers, supervisors, and associates. • Increased production capacity 120% YoY within the first year of operation while exceeding quality and efficiency goals.

Greensburg, Pennsylvania, United States

• Joined the operations team to apply my technical experience to the manufacturing processes and product quality.• Directed a team of 20+ to launch Direct–on-Garment (DTG) printing technology. • Reduced internal scrap rate 73% YoY by building and implementing a web-based production management software, lean manufacturing process improvements.

Greensburg, Pennsylvania, United States

• Built and managed IT or to support the quickly growing business.• Designed, built, and maintained the internal network infrastructure and telephony systems (Open Source Asterisk)

Blairsville, Pennsylvania, United States

• Led help desk support, build packages for MS group policy software distribution• purchase, configure and install network infrastructure and server maintenance

Pittsburgh, Pennsylvania, United States

• Represented EPSON, specialized in InkJet Printers, Digital Cameras, and Accessories.• Collaborated with store associates to boost sales along side customer satisfaction.

Master Of Science - Ms, Data Analytics

Bachelor Of Science - Bs, Computer And Information Sciences, General

Associate Of Arts - Aa, Fremdsprachen Und Literaturen, Allgemein

Associate - Telecommunications, Associate - Network Administration