Luke Jones Email & Phone Number

Huthwaite, Gb

Nottinghamshire

Nottingham, Nottinghamshire, United Kingdom

Uk

Responsible for the IT services and infrastructure at Xtratherm's UK site I provide the full range of support from the supporting of users with desktop/'mobile/tablet issues through to the monitoring and maintenance of the on site servers as the sole IT support on site in the UK.

Chetwynd Business Park, Chilwell, Nottingham.

Working as part of the System Administrator team I was responsible for providing third line support, hardware support and maintenance and infrastructure maintenance and upgrading. Working with both Linux and Windows servers and a variety of virtualization platforms including Hyper-V, Virtuozzo, and VMware to maintain and monitor the company systems as well as customer dedicated servers/virtual containers and perform customer work requests such as hardware upgrades, software/OS upgrades and configurations.

Chetwynd Business Park, Chilwell, Nottingham

Working as part of a dynamic support team I am responsible for providing first and second line support for customers of shared hosting, virtual private server, and dedicated server platforms.I am responsible for resolving issues with servers running Windows 2008 R2, Windows 2012 R2, CentOS, Ubuntu and Debian via a variety of control panels and interfaces including SSH, RDP, Plesk Power Panel, Plesk Panel 9 through 11, Plesk Automation, and cPanel.Along with helping customers with general issues with servers I also aid with issue with MySQL and MSSQL serve and database installs configuration and maintenance.On the shared hosting platform I support customers with general web pages, WordPress sites, ePages E-Shops, and Akmin website builder among others.I am responsible for the setting up and management of customers on third party systems such as Venom Hosted Exchange.Working with multiple Domain Name systems including Domainbox, OpenSRS, CentralNic, Nominet and ICANN I am responsible for registering, renewing and resolving issues with Domain Names and SSL certificates.

Nottingham, Phoenix Park

As a part of the second line support team assigned to support a major U.K. chain I daily encountered a wide variety of both new and common problems on systems ranging from Windows XP through to Windows 7. Applying analytical skills and systems knowledge to resolve issues remotely via a variety of remote connection applications such as Ayudame, SCCM and GenControl, I was responsible for maintaining a record of work carried out and contacting users for both additional information, if required, and to advise them of the completion of their issue

Nationwide

Working as part of a team I was responsible for the installation, configuration, migration of user profiles and deployment to users of a range of windows 7 laptop and desktop PC’s to a variety of users and environments on behalf of H.P. around the E.ON sites in the U.K.

Nottingham, United Kingdom

Working as part of a dynamic support team I was responsible for providing first and second line support for customers of shared hosting, virtual private server, and dedicated server platforms.I was responsible for resolving issues with servers running Windows 2008 R2, Windows 2012 R2, CentOS, Ubuntu and Debian via a variety of control panels and interfaces including SSH, RDP, Plesk Power Panel, Plesk Panel 9 through 11, Plesk Automation, and cPanel.Along with helping customers with general Issues with servers I also aided with issue with MySQL and MSSQL serve and database installs configuration and maintenance.On the shared hosting platform I supported customers with general web pages, WordPress sites, ePages E-Shops, and Akmin website builder among others.I was responsible for the setting up and management of customers on third party systems such as Venom Hosted Exchange.Working with multiple Domain Name systems including Domainbox, OpenSRS, CentralNic, Nominet and ICANN I was responsible for registering, renewing and resolving issues with Domain Names and SSL certificates.

Sherwood Park. Annesley. Nottingham. Ng15 0Dj

Working as part of a team I was responsible for the maintaining of the computer systems and network infrastructure of the company over 7 sites.Using a combination of Unix and Windows based systems I provided user support from dealing with user issues to setting up of new users and removing old ones in systems including Active Directory, Unix, and a variety of proprietary systems such as intranet logins, VPN and Proxy access, and third party systems such as WordWatch, eGain and CC7, as well as management of Kaspersky and MacAfee antivirus software.Providing desktop support I maintained systems from Windows 98 up to Windows 7 in both a remote role as phone support via a VNC and RDP interface and a direct hands on role for both hardware and more in-depth software support. Included in this were the actual pc’s themselves and a variety of local and network printers from simple label printers and basic scanners to large multifunction office printers and scanners.Maintaining data security and continuity I was responsible for ensuring daily, weekly and monthly back-ups were completed, the tapes were exchanged on a daily basis and the restoration of files when needed. This included ensuring the completed backups were moved to a fireproof tape safe located in a different site to the servers.

In my role of web management I was responsible for maintaining the company website, updating online product details and stock availability, monitoring and adjusting Google add words, and ensuring a high visibility presence on the net.As part of my daily duties I was responsible for inputting sales records into a custom built spreadsheet to track monthly sales and stock usage amongst other things. I also opened up the store in the morning, handled daily management of the store, leased with suppliers, dealt with all email enquiries and cashed up and locked up the store at the end of the day.Accepting supplier deliveries, checking them, reporting any discrepancies to suppliers and resolving other delivery related issues.Working in a general sales role I was responsible for maintaining a high level of product knowledge to ensure customer satisfaction, advising and serving customers, and general shop maintenance/tidying.

Working as a part of a small team I was jointly responsible for the maintenance and smooth running of the schools 300+ desktop computers, servers, and networking info-structure.I was responsible for the installation and setting up of new computers including software installation, networking cable routing, and hardware upgrades.My responsibilities primarily included setting up new user accounts, resetting passwords, ensuring software updates were safe to apply to the network, and rolling out product updates.

I joined the company as a Customer Products Advisor and progressed first to Trainee Technical Advisor then to Technical Advisor.Created a data retrieval/analytical/comment spreadsheet which was incorporated into my entire operations group procedure.Have undertaken the role of acting Team Leader in the absence of the team leader.Managed a part time team for 6 months including all aspects from giving back to work interviews and disciplinary procedures to organising training events and rotas.

Working as a mobile P.C. repairs and maintenance technician I dealt with both software and hardware problems on a daily basis.

Btec Gnvq Advanced It (Merit)

Certificate For Cit Global Communications.

Education record

Electronic Products Grade A Mathematics Grade B Double Science Grade B Double Science Grade B Religious Education Grade B English.