Luke Pierce Email and Phone Number
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People focused logistics expert skilled in all facets of transport and warehouse operations. Key Achievements• Realised cost savings in excess of $3.68M across transport, warehousing and facilities operations, managed a team of 10 staff and 50+ contractors with a budget responsibility of $5.6M.• 17 years accomplished management and administration of national home delivery, linehaul, sub-contractor fleet, courier and airfreight operations to 70,000+ customers and 6 retail outlets driving operational excellence through continuous process improvement.• Successfully led the team achieving a 49% increase in warehouse picking efficiency through process rework to align the task with the most efficient method of picking. Implemented the project ahead of schedule.• Led the project that vastly improved the customer experience by reducing transit times to 74% of our 70,000+ customers nationally.• Project managed the redesign of existing warehouse and transport operations resulting in a 17% productivity increase, greater operational visibility through warehouse functions and enhanced delivery outcomes.• 15 years contract negotiation experience in logistics, facilities, security, catering and office services disciplines representing a total contract value in excess of $40M.• Designed and implemented processes that brought about ongoing reductions in call volumes. I am a collaborative, results oriented leader who freely engages stakeholders to achieve the best business outcome. I take ownership of assigned work activity, delegate thoughtfully and am able to hold stakeholders to account on the basis of having diligently planned and partnered for their success. I additionally possess strong employee relations skills through team building, recognition and employee development.Proficient with applications such as MS Excel, MS PowerPoint, IFS SmartFreight, Netsuite ERP, Pronto ERP, Dematic WMS, Oracle ERP, Package.ai Route Optimisation, Ignition Scheduling, Deputy Rostering, TMS, Rapid Safety, Jobfit MediManager, SAP Success Factors, SmartFleet, Lytx DriveCam, Zzoota GPS.
Golden Gates Nursery
View- Website:
- goldengates.com.au
- Employees:
- 5
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Supply Chain ManagerGolden Gates Nursery Oct 2022 - PresentKenthurst, New South Wales, Australia
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Logistics Manager - Planning & SchedulingSupagas May 2021 - Oct 2022IngleburnKey Results/Tasks• Management, support and coaching of 8 logistics staff members, 18 employee drivers, 8 primary contractors and 37 contract drivers. • Implementation of strategies to increase efficiency, maintain quality and safety and ensure continuous improvement.• Effective and efficient management of the customer service operation for all deliveries.• Forward planning. • Delivery cost control and reporting. • Safety and compliance management. • Promote and encourage a Safety First approach.• Staff recruitment and training. • Personify and incorporate the organisations ‘Yes We Can’ ethos to all aspects of logistics operations. • Assist and ensure accurate scheduling for all deliveries. • Resource planning.• Fleet management. -
Warehouse ManagerSurteco Australia Apr 2019 - May 2021Blacktown, New South Wales, AustraliaKey Results/Tasks• Planning and management of all Warehouse and Delivery processes and functions from receival of raw materials to the storage and despatch of finished goods aligning with the companies objectives and targets. • Administer, improve and develop the warehouse to achieve a maximum level of efficiency, effectiveness and quality of service. • Stock control of 1,700+ SKU'S. • Lead through coaching, mentoring and providing guidance and instruction to the employee's reporting to this position. • Rostering and performance management for six (6) staff. • Provision of ongoing staff training.• Analysis of data/logistical problems to monitor performance and plan improvements/implement solutions.• Timely actioning/resolution of customer service/sales staff requests/enquiries to ensure customer satisfaction.• Continuously improve the layout of the warehouse and product flow. • Oversee the timely maintenance/servicing of all onsite materials handling and lifting equipment. • Maintain Workplace Health and Safety (WHS) practices, champion the implementation of WHS policy requirements and advise staff on WHS matters to ensure a safe working environment. • Inbound container inspection, receipt and put-away.• Dangerous Goods (Class 3) storage and transport management. -
Warehouse & Logistics ManagerLounge Lovers Furniture (Redundancy) Jun 2018 - Mar 2019Revesby, New South Wales, AustraliaResponsible for all aspects of warehousing & logistics to ensure the smooth and efficient operation of supply chain processes. Day to day responsibility and management of delivery and warehouse teams (and contractors) in Sydney and Melbourne. Management responsibility includes rostering, route planning and automation, inventory management, contract negotiation, WHS, staff recruitment and management.Key Results/Tasks• Management and administration of Warehouse and Delivery functions in Sydney and Melbourne.• Inventory management responsibility for Sydney and Melbourne warehouses.• Route planning and execution of daily delivery runs in Sydney and Melbourne to maintain service demands while ensuring effective vehicle/staff utilisation, management of driver performance and cost/revenue capture.• Rostering and performance management for 16 staff. Contractor management for outsourced Warehouse and Delivery functions in Sydney and Melbourne.• Determined management of staff to ensure that the 'Customer is Delighted' through the logistics process.• Manage logistics support to Lounge Lovers six (6) showrooms in Sydney and Melbourne.• Change management responsibility for all warehouse and logistics operational enhancements. • Planned and managed the commencement of warehouse operations in Melbourne.• Recruitment and on-boarding of all members for the new Melbourne Warehouse & Delivery teams.• Successfully implemented in-house interstate transport operations between our Sydney and Melbourne warehouses, maintaining service standards while achieving a $137,840 cost saving (-54%).
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National Transport ManagerAmway Jan 2012 - May 2018Sydney, AustraliaManagement and administration of National transport operations (home delivery, linehaul, courier and airfreight). Key Results• Successful management of home delivery, linehaul and courier operations to the contractually agreed performance standards through analysis and vendor partnership/engagement.• Initiated and project managed the redesign of warehouse and transport operations, inclusive of aligning best carrier fit with warehouse pick activity prioritisation. Transit times were improved to 74% of our 70,000+ customers nationally.• Formulated and managed the logistics solution that achieved 98% DIFOT to Amway's Melbourne, Adelaide, Perth and Brisbane retail outlets and 100% DIFOT for National conference events.• Realised cost savings of $680K.• National parcel freight and bulk tender process management. Contract negotiation.• Committed completion of appraisals to ensure team clarity on roles and responsibilities to maintain alignment to organisational targets.• Lean Kaizen team leader for office services redesign that eliminated inefficient work practices and waste achieving a cost saving of $228K.• WHS committee member July 2005 to May 2018. Commitment to WHS through planning, training and the development of safe working procedures.• Chief Warden April 2013 to May 2018. -
Supply Chain Project Manager (Secondment)Amway Jun 2015 - May 2016Eastern Creek, NswThe project entailed the redesign of warehouse systems and operations to achieve alignment of picking activity to accommodate the changed priorities of the business.Key Results• Achieved a 49% increase in warehouse picking efficiency through process rework to align the task with the most efficient method of picking. Successfully implemented the project ahead of schedule.• Accurately reported on project costs and savings pre and post implementation.• Managed the risks, issues and assumptions of the project.• Built stakeholder commitment to and readiness for change.• Guided, motivated and supported all stakeholders to achieve their goals and objectives in alignment with the overall project strategy.
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Change Management Lead (Secondment)Amway Oct 2012 - Jun 2013Sydney, AustraliaChange Management Lead for the relocation and redesign of supply chain operations in Australia.Key Results• Provided strategic advice and direction for managing the changes arising out of the relocation.• Identified, created and executed plans that mitigated the risk of downtime to warehouse/transport operations.• Performed stakeholder analysis and engagement, provided project and organisational support, planned the communications campaign, arranged and supported functional and technical training.• The project was delivered on time and $50,000 below budget.
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National Transport & Facilities ManagerAmway Nov 2007 - Dec 2011Sydney, AustraliaKey Results• Strategically managed the $5.6M operating expenditure across transport, facilities, security, catering and office services realising cost savings of $2.26M. Operational service enhancements were realised at a cost reduction.• Drove continuous process improvements and innovation across my management responsibilities.• Successfully restructured warehouse and transport operations achieving productivity increases, improving pick accuracy, uplifting customer delivery outcomes and reducing call volumes.• Managed a team of 10 staff and 50+ contractors enhancing operational performance through diligent planning, consultation and thoughtful consideration of best business fit solution structure.• Maintained 100% uninterrupted business operations and optimum facility presentation while reducing operating expenses by $374,000 (20%).
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Transport & Facilities CoordinatorAmway Jul 2005 - Oct 2007Sydney, AustraliaKey Results• Successful coordination of 50+ transport and facilities contractors across multiple disciplines with a focus on continuous improvement to achieve improved work outcomes.• Timely resolution of enquiries/escalations achieving a high level of customer support.• Oversight of facilities operations and service/preventative maintenance agreements.• Creation of 'best business fit' facilities contract procedures and checklists and management to ensure ongoing compliance.
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National Logistics CoordinatorMakita Australia Feb 2002 - Jun 2005Sydney, AustraliaKey Results• Successfully coordinated all national cycle counts and periodic stocktakes.• Maintained optimum warehouse trading stock levels of spares & accessories through review of incoming purchase orders, demand forecasting and timely completion of replenishments, minimising the backorders nationally.• Implemented processes to minimise freight expenses.• Coordinated the national parcel freight and bulk freight tender process.
Luke Pierce Skills
Frequently Asked Questions about Luke Pierce
What company does Luke Pierce work for?
Luke Pierce works for Golden Gates Nursery
What is Luke Pierce's role at the current company?
Luke Pierce's current role is Experienced Logistics and Operations Manager Skilled in People Management, Process Improvement and Cost Management.
What is Luke Pierce's email address?
Luke Pierce's email address is lu****@****ail.com
What schools did Luke Pierce attend?
Luke Pierce attended Davenport University, Dynamic Web Training, Tafe Nsw, Tafe Nsw, Marist High School (Westmead).
What are some of Luke Pierce's interests?
Luke Pierce has interest in Human Rights, Children, Economic Empowerment, Poverty Alleviation.
What skills is Luke Pierce known for?
Luke Pierce has skills like Event Planning, Operational Excellence, Reverse Logistics, Supply Chain Operations, Program Management, Kaizen, Teamwork, Analytics, Business Development, Benchmarking, Customer Service, Innovation.
Who are Luke Pierce's colleagues?
Luke Pierce's colleagues are Dylan Fisher, John Barnsley, Kayleigh Smith, Adam Coomer.
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