Luke Bailey Email & Phone Number

Chelmsford, GB

London, England, United Kingdom

London, England, United Kingdom

• Leading on design work, editing and support proofing of tangible and/or digital creative
• Brief, distribute and measure marketing campaigns for Bett Global – email, social media, website, PPC and press
• Copywriting for digital campaigns including show publications, visitor email campaigns and digital content on the website
• Scaling brand and company awareness through various social media channels
• Provide channel analysis for regular reporting of event KPI performance vs. target
• Ensure progress on all platforms by using analytical tools such as Google Analytics, Falcon & others

• Demonstrated creative content writing skills to pioneer communication materials like newsletters, blogs, press releases and similar marketing materials to promote the company's products and services.
• Responsible for building and maintaining effective business relationships with internal and external customers/coworkers to attract and retain profitable business.
• Build and maintain relationships with the new and existing client; resulted in increased sales and market growth.
• Proactively communicate and collaborate with team members and customers to analyse and define business needs and functional requirements.

London, United Kingdom

• Monitored projects on an ongoing basis, evaluating progress and quality, managing issue resolution and taking corrective action as necessary.
• Managed project change requests and functioned as an escalation point.
• Processed and sorted data from the app platform (GRIP) to obtain leads for the sales team while corresponding with exhibitors both externally and on-site to boost relationships to ensure a remarkable experience
• Ensured internal events are delivered on time and within budget, and brief.

• Facilitated flawless operations by interacting with customers, upper management, salesforce, outside vendors, and shipping department.
• Assisted in ongoing sales projects and inventory, transferred product material from other company locations.
• Handled company-wide invoices ensuring proper discounts and correct company information.
• Used a bespoke CRM system to process data reports analysing where sales could be improved and relaying feedback to the sales team to reach target.

• Managed a property portfolio of over 100 properties independently.
• Executed the properties marketing plan and maximised use of the marketing software, increasing prospect traffic weekly.
• Consistently reached monthly budget and collection goals.
• Sourced and acquired new tenants by advertising vacancies and obtaining referrals from current tenants.

Chelmsford, United Kingdom

Chelmsford, United Kingdom

• Taking ownership of escalated client issues and following problems through to resolution
• Heading interviews for potential new employees
• Training new employees in customer service, use of CRM and more
• Handling high volumes of incoming calls, emails and live webchats
• Personal Assistant duties to senior management
• Liaising with other departments to ensure customer satisfaction is being met

Chelmsford, United Kingdom

• Analyse floor plans either hand drawn or client provided against an asbestos register (TEAMS)
• Draw Consultants floor plans (Visio) adding samples taken on site by adhering to the register
• Liaise with other departments to ensure quality assurance
• Save plans in various formats and upload to Register
• Monitor contracts to ensure punctuality of Plans

• Develop relationships with customers and key suppliers in order to consistently improve customer service and company performance
• Diary Management and route planning of all Tyre Fitters ensuring maximum daily potential and customer reach within the Essex Area
• Liaising with other departments to establish Customer service expectations are being met
• Resolving incoming complaints and queries from new and existing Customers and Contracts
• Monthly reporting procedures to monitor conflicts and resolutions
• Costing and Closing invoices