Luke Marlowe Email & Phone Number

Detroit, Mi, Us

Detroit, Michigan, United States

As an Account Manager at Otis Elevator Co., I specialize in service and repair sales for Segment 3, managing more than 550 customers. My role involves cultivating and maintaining strong customer relationships, driving sales growth, and ensuring high client satisfaction through tailored solutions.Key responsibilities include renewing and expanding maintenance agreements, leveraging sales tools for effective pipeline management, and collaborating with operational teams to resolve customer concerns. By actively monitoring market trends and competitive insights, I contribute to refining Otis’ service offerings and achieving strategic business objectives.I take pride in delivering exceptional service and fostering long-term partnerships that enhance the safety, reliability, and performance of our customers’ elevators.

Indianapolis, Indiana, United States

As a Sales Development Associate at Otis Elevator Co., I am part of a comprehensive training program focused on developing future account managers. Through weekly trainings, I have gained a deep understanding of how elevators function, the key roles within Otis, and the various lines of business. I’ve shadowed mechanics on job sites, such as Gainbridge Fieldhouse and IU Hospitals, to learn about repairs, maintenance, and service operations.Under the mentorship of a Repair Account Manager, I’ve learned to manage and customize service contracts for customers in the greater Indianapolis area. This experience has sharpened my skills in customer relations, contract management, and sales strategy. I am excited to continue growing with Otis and exploring the diverse career opportunities within the company.

Clemson University, South Carolina, United States

I supported the Clemson Academic Success Center by providing mentoring, training, and administrative assistance to the Peer-Assisted Learning (PAL) Program. I mentored PAL Leaders by observing sessions, providing continual feedback on their session plans, and holding weekly office hours for additional help. Throughout the semester, I facilitated various training workshops and monthly cluster meetings for PAL leaders to help improve and grow the program.

Clemson University, South Carolina, United States

Twice a week, I attended student lectures for Business Calculus to model behaviors of a successful student while providing support to the professor and students. I also created biweekly session plans consisting of group learning activities for more than 250 students enrolled in MATH 1020 and MATH 2070. I lead and facilitated these collaborative study sessions twice a week to provide additional practice for course material.

Burlington, North Carolina, United States

Completed an eight-week internship program, focusing on operations management with a concentration in marketing. Throughout the two months, I worked on four major projects, gaining hands-on experience in all facets of the food industry. I had the wonderful opportunity to visit the Chick-Fil-A Supply Center in Mebane, NC and the Support Center in Atlanta, GA.

Laurel, Maryland, United States

In order to help achieve the goal of being the “Worlds Most Caring Company”, I consistently provided friendly and engaging guest service while assisting in food preparation and delivery orders. I handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty. I entered requested menu items into POS terminals by modifying with substitutions and add-ons to customize orders.

Clemson, South Carolina, United States

Planned and organized brotherhood events for the Eta Alpha chapter of Pi Kappa Alpha. Consistently worked with executive team to greater the experience for each fraternity member. Met with the National Chapter Consultant to discuss future mental health awareness initiatives for the entire organization.

Bachelor Of Arts - Ba, Marketing And Sales

Activities and Societies: Sales Innovation Program, Marketing Student Advisory Board, Sales Club, Academic Success Center, Pi Kappa Alpha.

Minor In Psychology

Relevant Coursework: - Psychology of Group and Team Dynamics - Psychology of Personality - Industrial Psychology

High School Diploma

Activities and Societies: National Honors Society, Best Buddies, Varsity Soccer, Varsity Lacrosse Team, Columbia Soccer Club, Howard Youth.