Luke Mccready Email & Phone Number

New York, United States

• Facilitated the seamless transfer of Hospice Care Network’s computer system to Northwell Health, ensuring uninterrupted functionality during the transition• Streamlined the deployment of 80+ workstations and peripherals during peak season by coordinating with client’s schedules and optimizing workflows• Organized and securely maintained client data in compliance with relevant data protection standards• Diagnosed and resolved 20+ client-facing issues per week, providing exceptional white glove service and achieving strong client satisfaction • Provided hardware and software installation, network setup, and troubleshooting tasks

New York, United States

• Provided thorough technical assistance to faculty and students, demonstrating problem-solving abilities, communication skills, and customer service proficiency in a lively educational setting• Resolved IT tickets promptly through phone support and on-site assistance when necessary, ensuring minimal downtime, maximizing operational efficiency, and escalating when necessary• Created and maintained a database of client needs to present to appropriate staff efficiently• Troubleshoot network issues with student's BYOD laptops and cellphones

Plainview, New York, United States

• Assisted customers with inquiries, technical troubleshooting, de-escalating and resolving customer concerns, and enhancing overall customer experience to help drive sales• Provided comprehensive training on retail systems and technology, facilitating smooth onboarding and integration for new team members

Bachelor'S Degree, Computer Information System

Associate In Applied Science, Computer Repair Technology