Luke Mccready Email & Phone Number

New York, United States

• Facilitated the seamless transfer of Hospice Care Network’s computer system to Northwell Health, ensuring uninterrupted functionality during the transition
• Streamlined the deployment of 80+ workstations and peripherals during peak season by coordinating with client’s schedules and optimizing workflows
• Organized and securely maintained client data in compliance with relevant data protection standards
• Diagnosed and resolved 20+ client-facing issues per week, providing exceptional white glove service and achieving strong client satisfaction
• Provided hardware and software installation, network setup, and troubleshooting tasks

New York, United States

• Provided thorough technical assistance to faculty and students, demonstrating problem-solving abilities, communication skills, and customer service proficiency in a lively educational setting
• Resolved IT tickets promptly through phone support and on-site assistance when necessary, ensuring minimal downtime, maximizing operational efficiency, and escalating when necessary
• Created and maintained a database of client needs to present to appropriate staff efficiently
• Troubleshoot network issues with student's BYOD laptops and cellphones

Plainview, New York, United States

• Assisted customers with inquiries, technical troubleshooting, de-escalating and resolving customer concerns, and enhancing overall customer experience to help drive sales
• Provided comprehensive training on retail systems and technology, facilitating smooth onboarding and integration for new team members

Bachelor'S Degree, Computer Information System

Associate In Applied Science, Computer Repair Technology