Luke Mcgregor Email & Phone Number

• Negotiating arrangements in line with the payment arrangement policy and determining an appropriate course of action to collect and recover local taxes.
• Assisting in the billing, collection and enforcement of Council Taxes and Non-domestic Rates according to legislationMaking and receiving all inbound and outbound calls dealing with any questions or queries they may.
• Working as part of a team delivering a first class, professional… Show more
• Working as part of a team delivering a first class, professional customer service, using a range of communication methods, to ensure that where appropriate course of action to collect and recover local taxes
• Carrying out tracing enquiries in relation to absconders, gone away accounts and large debts.
• Maintaining the accuracy of the database by updating Council Tax records accordingly.

• Negotiating arrangements in line with the payment arrangement policy and determining an appropriate course of action to collect and recover local taxes.
• Assisting in the billing, collection and enforcement of Council Taxes and Non-domestic Rates according to legislationMaking and receiving all inbound and outbound calls dealing with any questions or queries they may.
• Working as part of a team delivering a first class, professional… Show more
• Working as part of a team delivering a first class, professional customer service, using a range of communication methods, to ensure that where appropriate course of action to collect and recover local taxes
• Carrying out tracing enquiries in relation to absconders, gone away accounts and high debts.
• Maintaining the accuracy of the database by updating Council Tax records accordingly.

• Investigating suspected fraudulent claims of Credit Card theft and collecting the subsequent misappropriated funds.
• Tracing and pursuing debtors who have absconded.
• Negotiating repayment plans with debtors, and debt management companies such as Step Change Debt Charity, Payplan, Money Matters, and The Citizens Advice Bureaux etc.

• Acting on behalf of a number of Councils in order to collect outstanding Council Tax and NNDR arrears.
• Managing a team of collection officers, and the distribution of work among enforcement agents.
• Performance monitoring of team members.Authorising time sheets and overtime for office staff.
• Negotiating arrangements and determining an appropriate course of action to collect and recover local taxes.
• Assisting in the billing, collection and enforcement of Council… Show more Acting on behalf of a number of Councils in order to collect outstanding Council Tax and NNDR arrears.
• Assisting in the billing, collection and enforcement of Council Taxes and Non-domestic Rates according to legislation.

• Investigating suspected fraudulent claims of Credit Card theft and collecting the subsequent misappropriated funds.
• Tracing and pursuing debtors who have absconded.
• Negotiating repayment plans with debtors, and debt management companies such as The Citizens Advice Bureaux.

Higher Btec National Diploma, Uniformed Public Services, Triple Merit

High School, Gcse

Double award in Science - AA Double English- BB Maths - B P.E. - A* Information Technology - B Design & Technology - B R.E. - B