Luke Pliska Email & Phone Number

Brookfield, Wisconsin, United States

• Oversaw implementations for high priority clients consisting of multiple complex software installations, data integrations and unique client requests using Agile methodology
• Trusted to attend C-suite meetings and engage with executive leadership in order to build trust in project vision
• Scrum team member tasked with gathering technical requirements for custom web-based projects and to work with development team in order to deliver quality solutions that met demanding timelines
• Delegated tasks to multiple team members on 10+ projects simultaneously and escalated issues when necessary to appropriate internal teams
• Trained and tracked development of co-workers in Implementation Manager, Account Executive, and Business Analyst positions

• Installed, trained and customized OnBase ECM software system builds for major clients in financial sector
• Led projects, configuration, and installation for all Fiserv Cleartouch and Premier products
• Tasked with upgrading client servers, networks and software as new versions of OnBase ECM software was released
• Managed and maintained multiple hosted OnBase ECM servers for 100+ Cleartouch clients

Jackson, Wisconsin, United States

• Trusted as primary onsite contact and Network Administrator for managed service providers largest client (150+ Users)
• Responsible for investigating, implementing and administering client servers, network, monitoring, backup and disaster recovery solutions

Milwaukee, Wisconsin, United States

• Provided support related to software, network, and mobile solutions for 350+ legal associates at 17 different US locations
• Worked alongside other Technical Specialists in order to maintain ticket tracking software and report on teams performance

Milwaukee, Wisconsin, United States

• Provided timely hardware and software support for 100+ employees worldwide
• Helped plan and implement network integration, server upgrades, hardware updates and connectivity to several locations across the globe

West Bend, Wisconsin, United States

• First line of support for 9 bank branches using Microsoft, Fiserv, and OnBase software
• Trusted to monitor daily backups of multiple servers including internal OnBase ECM solution

Wauwatosa, Wisconsin, United States

• Assisted with various Microsoft product rollouts, operating system upgrades, and FTP server setup
• Primary support contact for 7 branches - required to resolve issues, escalate to appropriate team members and travel onsite to fix hardware issues as necessary