Luke Shephard Email and Phone Number

Mobile phone/IT support technician

QA Technician - Preventing mistakes or defects in repairs from engineers.During my time in QA i picked up multiple skills within the mobile repair business. Started to learn about software faults and basic repairs. Experienced strict deadlines and TAT's insuring customers happiness was guaranteed.

Reclamation Engineer - Data clear and reclaim parts from mobile telecommunications equipment/gadgets.- To participate in meetings as and when required to ensure two way communication flows freely, communicate any issues/problems. - To data clear mobile telecommunications equipment/gadgets.- To maintain a data clear ratio as instructed.- To have all Reclaimed parts tested before being passed to spares.- Accountable for accurate data control of used devices and meeting section and workshop targets.

Achieves personal production targets while maintaining the required repairquality standards2. Performs all repairs, rework, test and documentation steps necessary toproceed3. Troubleshoots down to the component level, repairs and documents allfailures4. Responsible for fault finding, repair, service and installation of mechanicalequipment.5. Refurbishes mobile phones, wireless devices and other relatedmodels/equipment.6. Repair to include: Hardware level 1, 2, & 3 including Software Applications.7. Implements locking/unlocking, language change and profiling of mobiles.8. Disassemble/reassemble down to board and component levels.9. Repairs accurately12.Completes repairs to the required standard and returns them within thedesignated period13.Assists in workshop maintenance to ensure a clean and healthy CSPenvironment.14. Other duties as assigned.

QA Technician - Preventing mistakes or defects in repairs from engineers.During my time in QA i picked up multiple skills within the mobile repair business. Started to learn about software faults and basic repairs. Experienced strict deadlines and TAT's insuring customers happiness was guaranteed.

Personal banker