Client facing role with KPMG LLP supporting clients with E Discovery and Computer Forensic projects. Luke has extensive experience with Symantec Clearwell, Nuix and Relativity. He also has experience with FTK Imager, Nexidea and EnCase and a variety of other forensic tools.Luke is also an Accredited Counter Fraud Specialist and is Nuix Certified in EDiscovery.

IT Service Desk role with SSE supporting sites all over the country including call centres and critical national infrastructure such as power stations and gas networks.Supporting Software such as: • Lotus Notes• Citrix• RSA• Checkpoint Encryption• Microsoft OfficeAs well as many bespoke and industry specific applications. While I was only in the role for a short while I quickly got up to speed, ahead of expectations and was consistantly one of the best performers on the team in both the number of calls taken during a shift and the amount of availabilty to take calls which was often over 90% against a target of 80%

Working within the Student Service Delivery team for Information Services. Main job role was supporting students within Halls with network connection issues but also other tasks to assist the rest of the team such as:• Needed to work methodically and have excellent attention to detail when I undertook an investigation, utilising forensic skills in an internal disciplinary matter regarding computer misuse.• Replaced over 70 desktop computers, co-ordinating the deployment and ensuring the machines were correctly configured in Active Directory. • Took charge of an audit of over 3000 hall of residence rooms and ensured that every room had working telephone and network connections.• Respond to helpdesk calls using the Support Works software from internal customers in a timely and professional manner often working to stringent deadlines and escalating serious incidents.• Contacting students who are experiencing problems with Malware and guiding them on the best method of removal.

Working part time for Information Services during my Msc studies. Job involved:• IT Support to Students in over 8 Open Access IT Areas providing first level support for up to 300 students at a time dealing with application and printing issues providing excellent levels of customer service.• Assisting in the deployment of Windows 7 to over 400 PC’s and laptops• Troubleshooting wireless connection issues with a wide variety of student laptops.• Assisting residents in halls of residence with connecting to the halls wired network.

Working in a variety of roles within the supermarket including stock replenishment, goods receiving, customer service and audit.• Increased my leadership and customer service skills.• Assisted in the refit of 2 stores.

Working as part of the onsite medical services team at Thorpe Park.• Increased team working skills and working under pressure.• Increased Customer Service Skills.• Trained as a Community Responder for South East Coast Ambulance Service NHS Trust

Student Placement working in a high volume manufacturing environment as well as head office.• Helped to deploy a multi million pound Enterprise Resource Planning system, Microsoft Dynamics AX which streamlined a number of business processes which ultimately increased efficiency and productivity. • First and Second Line IT Support to a variety of end users in a manufacturing environment.• Liaising with external providers and suppliers at all levels to ensure smooth running of the service.• Reduced the cost of printer consumables by negotiating with suppliers.