Luke Stead Email & Phone Number

Canterbury, Gb

London, Gb

London, England, United Kingdom

Project based role focused on all things 365 Collaboration. Recent projects include:- Mapping out, designing and implementing complex SharePoint migrations.- Designing, creating, testing and rolling out complex Power Apps (Both Canvas and Model Driven).- Designing and assisting with creation of Power Automate flows, allowing clients the confidence to build their own.- Being a point of escalation for both SharePoint and Power Platform issues.

London, England, United Kingdom

Chalkline is one of London’s leading IT Managed Service Providers in the Small to Medium sized business (SMB) sector. Based in London, we provide successful, cutting edge service solutions to leading UK-based & global organisations.Our specialist services include:Microsoft Azure | Office 365 | Skype for Business | SharePoint | Microsoft Teams | Managed SupportIf you would like to speak to the professionals to learn more about how these solutions can transform your business, please get in touch.

Team Leader role. Responsibilities include:- Supporting the Service Desk Manager with day to day tasks.- Scheduling out engineers and filling their rota.- Meeting with clients to resolve complaints.- Creating detailed reports using Power Platform and Excel.- Implementing processes and documentation.- Acting escalation point for Service Desk Engineers.- Creating Power Apps to assist internal processes

First & Second line remote and on-site support on a support desk focused mostly on the financial sector. The desk would fix all issues including Office 365, Hardware, backups and monitoring.

Having been a member of the NOC team for a significant amount of time, I am competent in using software such as Paessler PRTG to monitor and fix / escalate a multitude of clients comms devices, servers and esxi hosts. Being certified in PRTG, I am also confident in creating devices and sensors and investigating Sensor issues such as WMI errors.Troubleshooting Backup, Replication and Cloud Connect jobs is also a major role in the NOC team. Not only am I confident in tackling issues in software such as Veeam and Backup Exec, I have also trained other members of the team to do so.Other duties include physical work in the data centre, iLO usage, running line tests on faulty lines, use of VMWARE and Hyper-V, disk extensions and other miscellaneous duties.

Whilst working at Wanstor, I was assigned to work on-site at one of our clients for a duration of a year. Customer satisfaction was a high priority, particularly as I was representing Wanstor on the Client's side.My role required me to work alongside the service desk on-site and provide IT support for service requests such as:- New user creation- Desktop set-up- Managing the IT equipment in Meeting Rooms (As well as organising and setting-up virtual conferences)- Managing a pool of loan laptops and iPads, making sure that all were accounted for- Assisting development in rolling out custom apps to the company iPads- Resolving issues for users in person and remotely.

This role involved 1st line support in a service desk environment. Answering phone calls and providing remote support for a large amount of different clients meant exposure to a multitude of different software, as well as experience supporting different industries.