Luke Sutton Email & Phone Number

Bury St Edmunds, Gb

Cambridge, England, United Kingdom

Waltham Cross, England, United Kingdom

Key ResponsibilitiesCalled upon to run underperforming stores and turn them into successful parts of the business. Due to this I have a large amount of experience in various sized stores and customer demographics.Overseeing and harmonising departmental and team operations to ensure the realisation of company objectives and sales figures.Contributing to HR operations with a responsibility for interviewing and recruiting team members, staff payroll, the management of team performance and the execution of regular reviews and appraisals.Leading by example, delivering effective training, and motivating team members to inspire the consistent achievement of store targets, KPIs and improved efficiency.Attending regular senior management meetings to make contributions and deliver recommendations on process and performance improvements.Administering the stock loss prevention procedures and encouraging adherence to established security policies to prevent losses.Analysing sales figures, forecasting future sales volumes, and constructing subsequent reports on performance to use as a benchmark.Controlling and observing the set departmental budget to ensure that it is maintained and not exceeded.

Bury St. Edmunds, England, United Kingdom

Assistant ManagerVodafone - Bury St. EdmundsNovember 2018 to PresentSenior position involving training new starters, day to day running of the store, stock management and team performance management.Key holderTarget based - understanding the need to have a balanced, strong monthly performance concentrating on 7 main KPI and having discipline in ensuring the teams performance is up to standard by managing the teams time and efforts accordingly.Able to run the store to a high standard and maintain high performance in the absence of the store manager.Strong knowledge of technology, especially involving mobile devices.Strong customer service, demonstrated by consistent TNPS performance month on month.

Bury St Edmunds, Suffolk, United Kingdom

High Wycombe, Buckinghamshire, United Kingdom

Cambridge, United Kingdom

Assisting with the planning and execution of charity events. Every day office tasks including emailing, data base maintenance and volunteer liaison

High Wycombe

Shift leader