• Plan, architect, implement, and install Syft software solutions• Troubleshoot customer environments to optimize the performance of the Syft system• Instruct technical training courses for customers and implementation partners• Develop and document best practices and deployment guidelines• Collaborate with clinical leads to assist in the collection of workflow requirements and architect a workflow to meet clinical and technical requirements

• Leads technically in the architecture, implementation and testing of clinical communication, care team collaboration and alarm management solutions for large customer sites• Communicates competently with technical and nontechnical shareholders throughout the deployment via weekly calls to ensure customer satisfaction of highly customizable solution for communication and alarm management• Develops best practices for internal and external use with future implementations based on growing knowledge and expertise of Vocera products and software• Leads technical training courses for system administrators and end users

• Administer Office 365 environment• Provide support for SharePoint, Exchange, and Lync• Upgrade and product change coordination• Evaluate collaboration tools to meet business requirements• Involvement in multiple implementation projects

• Responsible for responding and troubleshooting incoming Help Desk calls and tickets• Responsible for maintaining corporate Active Directory• New hire machine imaging, encryption, and equipment setup• Involvement in IT Operations procurement

• Authored IT Operations service catalog for placement on company intranet• Responsible for responding and troubleshooting incoming Help Desk calls and tickets • Assisted with company-wide computer encryptions• Responsible for maintaining corporate active directory• Professional Development training for networking, business etiquette, DISC profile, Generations in the Workplace