Luke Ash Email & Phone Number

Manchester Area, United Kingdom

My focus is on developing and implementing strategies to:Craft engaging social media content - I'm responsible for creating and scheduling engaging social media content across various platforms to maintain an active and dynamic online presence for Rezzil. This includes announcements, updates on game developments, and content that showcases the game's features and keeps the community enthusiastic.Cultivating a thriving community - I play a pivotal role in fostering a positive and inclusive community environment. This includes actively engaging with Rezzil users on different platforms, promptly responding to inquiries and concerns, and encouraging user-generated content and community-driven initiatives.Strengthen community bonds - I'm responsible for planning and executing both online and offline events to enhance player interaction and build a strong sense of community. Additionally, I'll collaborate with the marketing and development teams to create and promote special events, tournaments, and other initiatives.

United Kingdom

United Kingdom

As an Account Executive, I have had the opportunity to work in fast-paced environments where I have had to manage multiple responsibilities while delivering exceptional results. My expertise lies in maintaining strong client relationships, effective media and influencer relations, and ensuring smooth internal processes.One of my key responsibilities as an Account Executive has been daily client contact, which has enabled me to understand their needs and expectations better. I have also been responsible for maintaining internal processes using tools such as Trello and Google Drive to ensure seamless workflow within the team.Media and influencer relations have been a critical aspect of my role, and I have developed strong relationships with key stakeholders in various industries. This has enabled me to secure media coverage for my clients, leading to increased brand visibility and awareness.In addition to media relations, I have also been responsible for writing and distributing press releases, as well as creating coverage reports using Coveragebook. I have also been involved in blog post writing and coordination to ensure that clients' content is engaging and relevant.Event management and organisation have also been part of my responsibilities. I have been involved in speaker proposals for retained clients, which has helped to position them as thought leaders in their industries.To stay ahead of industry news and trends, I consistently monitor media coverage, competitor activity, and industry developments. This has enabled me to provide valuable insights to clients and develop effective strategies that drive results.Overall, as an Account Executive, I am passionate about building strong relationships, delivering results, and staying ahead of industry developments. My expertise and experience in the industry make me a valuable asset to any team.

Cardiff, Wales, United Kingdom

During my time at Capital on Tap as a Customers Operations Agent, I was responsible for providing excellent customer service to UK customers. As the first point of contact, I answered queries, solved problems, and generally helped our customers and their businesses. With a friendly and empathetic approach, I was able to provide exceptional service that is reflected in the excellent Trust Pilot reviews.As a customer service advisor with a proficient telephone manner and excellent communication skills, I was able to handle customer inquiries efficiently and effectively. Whilst maintaining and updating the CRM platforms to effectively communicate key information to departments and inform relevant stakeholders.My passion for the customer journey and my caring nature allowed me to develop strong relationships with customers. I took the time to understand their needs and expectations, providing tailored solutions that met their unique business needs. Through my empathetic approach, I was able to provide a positive customer experience that helped build customer loyalty and satisfaction. Reflecting in many customers provided me with a 5* CSAT score. Overall, my experience at Capital on Tap as a Customer Operations Agent has enabled me to develop excellent customer service skills and provided me with a thorough understanding of the importance of providing exceptional customer service.

United Kingdom

As an agent and Social Media manager, I have been responsible for driving annual sponsor acquisition and fundraising activities through external sources, clients, and companies outside of pool. This was achieved by implementing effective PR and marketing strategies, resulting in ‘on-table’ success.During my tenure, I actively utilised my extensive knowledge of sports management gained through my degree program, along with my expertise in PR and communications, to ensure the player had a strong online presence. This was done by creating and managing social media platforms such as Facebook, YouTube, Instagram, and Twitter to encourage viewership.I possess excellent skills in creating engaging content that connects with the audience and builds a strong brand image. I have honed my skills in content creation, management, and curation to ensure that the player’s brand is well-represented across all platforms.With my strong communication and interpersonal skills, I was able to build relationships with sponsors and external partners, which was instrumental in securing long-term partnerships. I have also demonstrated my ability to manage multiple stakeholders, ensuring that all parties are informed and aligned on campaign objectives.My experience in PR, marketing, and communications has allowed me to develop a deep understanding of the sports industry.

Pyle, Bridgend

During my time as a Sales Administrator, I was responsible for conducting and analysing sales reports, evaluating Key Selling Points, and ensuring corresponding information was precise and accurate. Additionally, I worked closely with the account manager to coordinate with key accounts, process sales orders, and correspond with national companies to ensure sales and exposure targets were met.My role also included copywriting for new products, liaising with British TV shopping companies, and content editing the company website. This allowed me to gain valuable experience in creating compelling marketing content and presenting it in a clear and concise manner.In addition to my marketing responsibilities, I also worked proficiently with Microsoft Word, Excel, and SAGE. I utilised these programs to maintain accurate sales records and facilitate efficient communication with clients.As a Sales Administrator, I was also responsible for general administrative duties, such as filing and answering phone calls. These duties helped me develop strong organisational skills and the ability to manage multiple tasks simultaneously.Overall, my experience as a Sales Administrator has provided me with the skills necessary to work effectively in a fast-paced environment.

Bridgend

Master Of Arts - Ma, Public Relations And Multimedia Communications

Bachelor'S Degree, Football Studies And Business, First

Activities and Societies: Studied a variety of sports and business theory including sports psychology, marketing, communications.

A-Level

Activities and Societies: Acquired four A Levels grading from A* to C grade including: Religious Studies, History, Government.

Gcse

Activities and Societies: Acquired a variety of GCSE's ranging from A* - C grade including: Mathematics, Core Science, Additional Science.