Luke Bennett Email & Phone Number

With over 20 years of experience in leading ITIL-aligned Service Delivery teams, I am committed to delivering exceptional service through comprehensive, end-to-end customer service experiences. In my current role as the Head of Service Delivery, I lead and manage the service delivery function, ensuring that the highest standards of service are provided to our users. I ensure the development and implementation of service delivery strategies, aligning them with business goals, and fostering a customer-centric culture within the team. Responsibilities include overseeing incident, change, problem, and request management, driving continual service improvement, and ensuring compliance with SLAs and OLAs. I also mentor and develop a high-performing team, leveraging my expertise in ITSM tools and best practices to enhance service efficiency and customer satisfaction.SpecialtiesIT Service Management; IT Strategy; Stakeholder Management; Process Improvement; Leadership; Transformation; Project Management; Follow the Sun; Operational Management; Information Security; Quality Assurance; Best Practice; Asset and Configuration Management; Change Enablement; Monitoring and Event Management; Identity and Access Management (IAM); Vendor (Supplier) Management; DR and Business Continuity; Continuous Improvement; Mentoring and Coaching; Recruitment; Development and Retention.