Luke B Email & Phone Number

Box Hill, Victoria, Australia

Moonee Ponds, Victoria, Australia

Hawthorn, Victoria, Australia

Orchestrated seamless restaurant setups, ensuring meticulous stocking and readiness for service.Welcomed and attended to patrons in a dynamic, high-volume environment, managing a dedicated section of 6-8 tables.Facilitated the dining experience by escorting guests to their seats, presenting menus, and explaining daily additions.Played a key role in the onboarding process, providing comprehensive training to new team members under the supervision of the manager.Efficiently managed food and beverage orders using POS Ordermate software, maintaining clear communication with the kitchen to accommodate customer allergies, dietary restrictions, and special requests.Executed precise check delivery, payment collection, and bill splitting upon customer request.Collaborated with restaurant staff and the Head Chef in daily meetings to review menu changes, additions, and service specifications for reservations.Assumed a leadership role in opening and closing procedures, delegating tasks and providing support for a smooth operational transition.

Victoria, Australia

• Set up equipment, stations, and stock for efficient service• Welcome and seat guests courteously while taking accurate drink and food orders• Provide detailed menu explanations and offer recommendations when requested• Enter orders accurately into the POS system, ensuring precision• Serve beverages and present wines responsibly in adherence to alcohol service guidelines• Uphold cleanliness and organization in service areas throughout the shift• Report issues or customer concerns promptly to Crew Leaders for resolution• Supervise and train Front of House Crew members of lower grades• Contribute to stock control during service, maintaining appropriate levels and reporting shortages• Cultivate a positive and polite demeanor towards both guests and crew• Manage continuous service flow and address guests' needs proactively• Perform closing duties meticulously, including thorough cleaning tasks

Melbourne, Victoria, Australia

• Proficient in beers, wine, and cocktails, with a strong understanding of mixology• Execute bartender responsibilities with precision and expertise• Innovate and craft distinctive cocktails tailored for events and functions• Provide guidance and delegate tasks to contracted staff during functions and events• Responsible for the seamless opening and closing operations of the restaurant• Occasionally support the host desk with a helpful and cooperative approach

Elwood, Victoria, Australia

I was responsible for the overall performance of FOH operations, with a specific focus on maintaining the highest possible standards for customer service, managing and minimising FOH labour and controllable expenses, and mentoring and developing Team Members whilst opening, closing and running shifts. I also performed FOH Team Member tasks and support the Manager on Duty when not solely responsible for the shift.

Southbank, Victoria, Australia

• Knowledge of food meals and promotions• Customer resolution• Bartender, waiter, and host duties • Knowledge using the micros system and rewards card entitlements• Cleaning, stocking & maintaining the self serve soft drinks and coffee machine• Restocking glassware by going to different outlets to collect the glassware essentials• Opening and closing down of the restaurant's procedures

Melbourne, Victoria, Australia

working in different outlets: Banquets, VIP Rooms, Jackpot, kitchen workshop, Margo's, Maple room, Velvet Bar, and Atrium• Adapting to different work outlets environments• Knowledge of table sets ranging from breakfast, dinner, or 3 main course meals.• Getting to work early for briefing and writing down the BEO information before function commences• 3 plate carry, topping up bread baskets, replacing cutlery, pouring drinks, and clearing tables in banquets and restaurants• Premium canapé knowledge, identifying allergies and dietary food requirements for customers• Catering drinks to customers and VIPs in salons, gaming floors, and premium salons• Knowledge of making a variety of drinks and cocktails as well as signature cocktails and non-alcoholic drinks for different outlets

Southbank, Victoria, Australia

• Organising the club for a function as well as the transition from function to a nightclub• Knowledge of food canapés and knowing customer dietary requirements• Knowledge of cocktails, drinks, and setting bottle kit service for booth• Working in a fast pace environment and able to work under pressure• Mentoring and delegating Staffing and contractors for the shift• Working autonomously as well as working as a team with otherstaff members• Looking after high profile customers and VIP customers

Glen Waverly

Melbourne, Australia

-Directing customers to specific locations within the venue-Constant customer interaction while maintaining a positive environment in performing duties-Changing roles throughout the shift to accommodate for varying customer requirements and needs-Assisting bar staff with glassware management to maintain efficient service-Basic duties such as collecting glasses and bottles, and general cleaning duties

Diploma In Information Technology, Web Development, Project Management, Android Development

Short Course, Wildlife Husbandry And Rehabilitation

Activities and Societies: The 6 month TAFE course, The Husbandry and rehabilitation of wildlife was developed in partnership with Wildlife.

Certificate 3, Companion Animal Service

The Certificate III in Companion Animal Services will have what employers are looking for as a kennel attendant, cattery attendant.

Education record